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Jobs - Technical Support classifieds in baltimore

<![CDATA[Opportunity available for Technician with one to two years of experience with computer repair and maintaining networks. Must have experience with Windows XP. Must have own car as will travel to different sites in Baltimore City. Will be required to pass a FBI criminal background check. Please apply at www.swiftstaffing.com.]]>

<![CDATA[Our client is looking for a mid-senior level Programmer/Analyst with strong .Net Development experience as well as strong SQL Database Management experience for their organization in Washington DC. This opportunity will offer the Programmer/Analyst the ability to develop new applications, maintain and update existing applications, and maintain and administer the SQL Databases. From a development perspective, the Programmer/Analyst will be responsible for all aspects of the software development lifecycle. Requirements: - 3 – 5 years of experience in software design and development using .Net - 3 – 5 years of experience in SQL database administration - Other products and development tools desired are VB.NET, ASP.NET, SQL Server, Transact SQL, Stored Procedures, HTML, PL/SQL - Experience with modern reporting tools like Crystal Reports - Excellent communication skills - Experience with the entire software development lifecycle - Ability to act as a project manager - Must have a track record of solid .Net Development and SQL Database Administration The client offers an excellent salary and a benefits package that is second to none! If you have these skills please submit your resume for review ASAP. ]]>

<![CDATA[PLEASE NOTE – If you do not have at least 1 – 2 years of Red Hat Linux support experience in a professional environment please do not submit your resume for this position. A minimum of 1 – 2 years of Red Hat Linux support is required to be considered for the position Our client, a highly respected scientific institute, is seeking a qualified Systems Administrator / Desktop Support Representative to join their team. This individual will be responsible for information technology systems operations and customer support. This candidate will support approximately 600 users (500 in Baltimore, 100 across the US) with approximately 1500 systems. The ideal candidate will possess: • Experience supporting Red Hat Linux and most versions Windows operating systems (2003 through Vista) • Experience supporting Mac OS is desirable and a real plus • Experience and knowledge of major DBMS (Sybase, Oracle or MS-SQL), and networking is desirable • Knowledge of Remedy's helpdesk software or equivalent required • Knowledge of a variety of application software packages across computer platforms required • Experience working with scientific systems or software desirable • Ability to use independent judgment to troubleshoot problems, assess criticality and apply solutions consistent with policy and procedure • Excellent customer relation skills • Ability to handle multiple tasks. • Strong verbal and written communications skills are essential. • Must be able to actively contribute to and work in team environment. ]]>

<![CDATA[PROGRAMMER / ANALYST POSITION Programmer/Analyst position has responsibilities in four main areas: 1. Programmer/Analyst • Develops programs, subroutines, virtual fields and views. • Design, program, test, and implement complex programs and paragraphs as directed. • Generate reports and downloads. • Assists in program maintenance and conversion. • Participate in installation of new application software as directed 2. Support Specialist • Is expert at using the query language. • Write complex sentences and paragraphs. • Develop and teach formal query language classes for users at various stages of expertise. • Maintain a general knowledge of all user accounts and modules. • Maintains applications security (files) as directed. • Coordinate departmental backup processing, downloads, file transfers, purges, and archiving as directed. • Serve as account specialist representing technical needs of the specific department responsible for. • Maintain an awareness of the latest technological trends and developments as they relate to the organization's overall goals and objectives 3. Applications Specialist • Gathers and analyzes information to develop new application systems or modify present application systems. • Functions as a member of the development team in departmental application testing and implementation, taking initiative and responsibility when required. • Maintains general knowledge of functions and procedures across all modules. • Maintains an awareness of plans and priorities and initiates recommendations for systems development accordingly. • Assist with system maintenance at the applications level, as directed. • Coordinate vendor software upgrades and customization projects, as directed. • Assists the development group with programming, systems design, and functional specifications. 4. Project Manager • Provides guidance and assistance to assigned office during implementation of new systems. • Develops user training and documentation for assigned office. • Assist and advise users in assigned office in using the query language for report generation and writing complex sentence and paragraphs. • Handle special user requests with minimal supervision. • Cultivates positive and productive relationship with the assigned office and demonstrate creativity in recommending solutions to user problems. • Attend Organization and assigned departmental meetings as directed. • Encourages and supports the use of TS services (both ASD and non ASD). REQUIREMENTS: • Bachelor's degree or higher in Computer Science, MIS or a related field. • At least two years of progressive programming experience in an integrated database environment. • Experience with Windows and SQL Server Software, PC and Macintosh computers. • Excellent interpersonal, organizational, and analytical skills required. • The ability to write and speak clearly and a strong service orientation DESIRED QUALIFICATIONS: • Experience in higher education • Preferred experience with desktop reporting tools such as Crystal Reports, iStrategy, and/or the Microsoft Office Suite • Programming experience with Datatel's Colleague, Benefactor, WebAdvisor applications and UniData are strongly preferred]]>

<![CDATA[MUST BE ABLE TO PROPERLY DISSEMBLE AND ASSEMBLE A LAPTOP / PRINTER / and DESKTOP in interview to be considered for job. Counties: Montgomery (primary) and Howard (occasionally) Duration: 6-8 weeks Interviewing: August 25 and 26. Job Duties and Responsibilities: Troubleshoot, diagnose and repair major brands (primarily Dell and HP) of computers, laptops, printers, and other peripherals. Perform standard diagnostic software and test operating systems and computer components Responsible for planning and scheduling of repairs, ordering and installing return parts and completing appropriate documentation. Meet deadlines, work independently and provide top-notch customer service to our clients. Knowledge, Skills, and Abilities: A+ Certification; Dell Certified Technician; 2+ years experience in networked PCs, laptops and printers installation, configuration, upgrade and problem resolution; Knowledge of PC, Windows XP Must be able to demonstrate technical competence and a proven track record of technical accomplishments in the hardware repair field; must be entrepreneurial with demonstrated ability to achieve established goals in an innovative and fast paced environment. Must have a good driving record and ability to travel to customer sites in and around assigned territory Must have strong communications skills, oral and written, and excellent interpersonal skills coupled with a professional appearance. Work independently and be able to lift 50 lbs. frequently ]]>

<![CDATA[As a member of Technology Operations, the Senior Operations Engineer's responsibilities extend across two major functional areas - the operational health of application systems in a 24x7x365 Internet production environment and the integration of changes to component applications produced by development teams. The Senior Operations Engineer II accomplishes this by applying a diverse set of technical skills and experiences across a multitude of application and infrastructure technologies, and by maintaining excellent relationships with technology and business stakeholders. The primary focus for this particular position involves collaborative ownership of a collection of adserving related applications operating on Windows and Linux platforms. Secondary focus will include participation on a large scale project wherein existing applications are being re-architected using Microsoft .NET, with new infrastructure being designed in support of this effort. Additional responsibilities will extend to maintaining metrics and processes associated with capacity management. The chosen individual will provide support at the company’s Baltimore, MD headquarters. Duties and Responsibilities: • Act as Technology Operations representative SDLC, speaking to operational requirements, design considerations, and production impacts for new development efforts. In turn the Operations Engineer owns various tasks within the SDLC, along with the final application products of these efforts and their integration into production. Tasks include: o Design input and review o Impact Analysis o Monitoring, capacity modeling o Operational Documentation o SLA development and implementation for resulting products. • Research, design, develop and implement solutions for fault, performance, capacity, and configuration management for applications. Will work in conjunction with Infrastructure teams to identify combined, centralized solutions. • Identifies production stability concerns via break point and impact analysis. Designs, develops and implements remediation plans to address. • Designs, develops and implements documentation or tools to facilitate Technical Support team responsibilities. Mentors Technical Support and Operations Engineering team on technical aspects of supported applications. • Designs, develops, and implements documentation or tools appropriate to the maintenance of application platforms. • Provide Tier 2 support to issues escalated from Technical Support team. Interface with development teams to resolve Tier 3 ‘in code’ issues. On-call support for escalated off-hours issues. • Identifies opportunity for automation of aforementioned activities. Looks for synergies within the production environment from the perspective of complex, cost, and maintenance activity reduction. • Maintain a high degree of involvement with Infrastructure teams regarding application needs or repercussions of infrastructure changes. • Execution and maintenance of internal SLAs developed with business stakeholders. Required Skills and Abilities: • Windows and Linux operating systems expertise. Should be familiar with HA configurations, security and patch management, and Active Directory administration. Experience managing large Windows server fleets highly desired. • Experience installing and administering the following software packages: o IIS and/or Apache o MS SQL Server or Oracle 9i/10g. o .NET Framework o Business Objects • Strong scripting experience to produce solutions and perform troubleshooting. • Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS). • Strong grasp of relational databases and SQL. Candidate must be capable enough in SQL to author data extraction and transformation queries to investigate performance and troubleshooting. • Installation, configuration and administration experience with operations management tools – HP Open View, MOM, and Netcool. • Conversant in mass storage systems and NAS environments (EMC) and their ability to meet application needs. • Strong understanding of application development. Ideal candidate will have some implementation experience in a 3rd or 4th generation language, be capable of understanding and deconstructing program flow, and be conversant with developers on design and implementation options. Familiar with source management tools such as CVS and/or Subversion. • Understanding of SDLC practices, including requirements gathering, design, impact analysis, implementation, testing, deployment, remediation and operation. • Experience administering/maintaining multi-tier application systems in a production environment. Candidate must be able to rapidly deconstruct systems having minimal supporting documentation, then speak to performance capabilities/bottlenecks, break points requiring monitoring, and other issues. • Strong, methodical troubleshooting skills. • Very strong analytical skills. Candidate will frequently be required to analyze and predict performance capabilities of a given application system. Requires a great degree of resourcefulness for uncovering disparate performance data points and correlating them. • Ability to maintain own workflow, prioritizes with respect to departmental or organizational priorities, and complete work with minimal supervision. Requires strong organizational habits and time management. • Ability to respond to frequent demands of multiple customers (internal and external). • Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy are paramount. • Ability to mentor junior staff on technical areas. • Ability to meet attendance standards and provide off-hours operational support. • Follows IT industry trends and developments. Will be leaned on for new ideas on process and product recommendations. • Strong communication (both verbal and written) and customer service skills. Ability to exchange information with technical and non-technical individuals in a clear and concise manner. • Ability to work harmoniously and effectively as part of a team Education and/or Experience: • Bachelor’s degree in Computer Science or related discipline AND • 8+ years in a technical role involving applications operation and management, preferably in a 24-7-365 production environment. • Any similar combination of education or experience. ]]>

<![CDATA[The Technical Operations Manager will be responsible for managing the day to day operations of Technical Support. This team provides technical expertise and support to both external and internal clients on all Advertising.com products in the US, EU, and Japan. This includes the duties outlined below. Essential Duties and Responsibilities: • Distribute requests made by business through TST )Our Ticketing System) to members of Technical Support. • Speak directly with advertisers and publishers on an as needed basis at the request of internal members of business. • Provide 2nd tier support to internal business customers to resolve issues. • Provide 2nd tier support to members of Technical Support. • Guide and work with members of Technical Support when communications with business involving Operational issues arise. • Own coordination of production operational issues between Technology Operations and business. • Escalation of issues through technology while keeping appropriate members of business updated through the process until the issue is resolved. • In rotation for first point of contact for escalated issues from the 24/7 on-call staff member. • Mentor new and existing members of Technical Support. • Manage direct reports. • Drive strategic initiatives that create efficiencies with input from Management. • Be available to work in an 8 hour shift other than 9am to 5pm EST M-F • Perform other activities and duties as requested. Skills: • Thorough knowledge of HTML, JavaScript, SQL • Strong analytical skills • Working knowledge of Windows and Unix operating systems • Familiar with various Internet technologies (http/ftp protocols, web serving, email) • Excellent deductive reasoning and troubleshooting skills • Excellent organizational and interpersonal skills. • Excellent customer service skills, with strong written and verbal communications. • Ability to be on call 24x7 on a rotating basis. • Ability to lead by example, and provide constructive feedback to other members of Technical Support. • Ability to prioritize tasks to best meet departmental and organizational goals. • Ability to teach existing and new members of technical support the established protocols that govern the daily operations of Technical Support. • Ability to maintain own work flow and meet pre-established deadlines. • Ability to work effectively as part of a team and with minimal supervision. • Ability to establish and maintain effective working relationships with managers and employees, along with working with external clients, or customers. • Ability to respond to frequent demands of multiple managers. Desired Characteristics: Education / Experience: • Bachelor’s degree in a Technical/Scientific discipline or equivalent experience, OR • 3-5 years experience in technical support, or relevant combination of education and experience. • Or relevant combination of education and experience. ]]>

<![CDATA[Our Corporate Office located near Shrewsbury, Pennsylvania has opening for a Help Desk Technician. We offer TOP PAY and BENEFITS. Responsibilities • Troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software. • Installs, configures and upgrades operating systems and software, using standard business and administrative packages. • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. • Receive and respond to incoming calls, e-mails and tickets regarding information technology issues. • Assist in IT administrative tasks (backup and recovery, servers maintenance) • Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment. • Support development and implementation of new projects and new hardware installations. • Experience and hard skills • 4+ years related work experience in related positions. • Experience with Win 2003 Domain Controller environments. • Experience with desktop and server operating systems, including Windows 2000 and Windows XP. • Proficiency with remote control technology • Proficiency and experience with trouble ticket systems. • Experience with Exchange administration, file/folder permissions administration, Active Directory, and hardware troubleshooting • Demonstrated ability to complete a minimum number of tickets per period (based upon group standards) • Solid problem solving skills • Excellent communication skills. • Willing to travel. Soft Skills • Experience working in a team-oriented, collaborative environment. •Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills. •Ability to absorb and retain information quickly. •Ability to present ideas in user-friendly language. •Highly self motivated and directed. •Proven analytical and problem-solving abilities. •Ability to effectively prioritize and execute tasks. •Customer service orientation. •Ability to conduct research into a wide range of computing issues as required. Rich benefit plan to include, Health/Dental Insurance, 401(k), Tuition Assistance, STD, LTD, Flexible Spending, Employee Assistance Program, Life Insurance, Associate Discount Program, etc. For immediate and confidential consideration, please forward your resume and salary requirements to Human Resources. Please enter code HDGR0808 in subject line. Fax: 717-759-6719 hraac@aac-llc.com www.americanaccesscare.com ]]>

<![CDATA[Responsibilities: Cash Receipts application Credit Preliminaries / Set up Credit Files / Credit Checks / Maintain Credit Files Experience working in a manufacturing environment is a plus. Attributes: 10 Key by touch Minimum 2 year college degree or previous Accounts Receivable experience) Positive Attitude Good Communication Skills Good Clerical skills Word Excel Lotus Notus SAP (experience a plus) Please NO third parties. All candidates subject to pre-employment background check. Please submit resume, salary requirements, availability, and citizenship status to: resumes@trustedunlimited.com View all of our nation wide job openings at: <a href="http://lnd1.trustedunlimited.com/web/jobsite.nsf" rel="nofollow">http://lnd1.trustedunlimited.com/web/jobsite.nsf</a> ]]>

<![CDATA[Have you noticed that your entire paycheck goes to your gas tank? I have a solution - work from home. I am looking for multiple Tier 1 Support technicians to work from home. I have included a brief job description for this position. This position is for a Full-Time At-Home PC Support Technician and will require strong motivation to work with no supervision. Applicants must be flexible with hours/days available. There are multiple shifts available with no guarantee as far as shift preference (must have full weekend and weekday flexibility). To be considered, candidates must have the following credentials: • 3 most recent (2005-present) years minimum of desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus. • Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking. • Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, wireless networks, peripheral problems. You will be helping everyday people solve these problems either by phone or remote computer access. • Excellent communication and customer service skills. Genuinely care about your customer. • Highly motivated and able to work independently. Take ownership for problems and follow through to resolution. • **At least one of the following certifications: A+, MCP, CCNA, MCSE, CCNP, Net+. Candidates without certification will not be considered for this position. **College degrees will not be accepted as substitutes for a certification. Candidates will need the following for remote set-up: • High speed Internet access • Dedicated Windows based computer with XP Pro at a minimum • Quiet, private workspace • Dedicated phone line – No VOIP • All other hardware/software will be provided This position is a contract to hire position and is paying at a rate of $14.00/hr. If this is something that you would be interested in doing please send me your updated resume in a word format. I can then go over the next steps with you. If you have any questions please feel free to call at 888-790-8658 and ask for Jessika Baca. I would be more than happy to speak with you. ]]>

<![CDATA[Why be a Geek, when you could be a Nerd instead? Nerds Next Door is hiring fun, energetic field service technicians throughout the Baltimore area. If you have experience in computer repair, and are looking for some part-time work with the potential to transition into a full time position with a company that is fun, exciting and growing this could be the job for you. Nerds Next Door is currently hiring part-time field service technicians within the Baltimore metro area. Technicians will be responsible for making onsite computer repairs for residential and commercial customers. The technician should be available at least 20 hours a week for service calls, and service an area at least 40 miles from their home/office (In reality most of our techs average less than 20 miles per appointment, as we try to group geographically close appointments together). The typical mix of computer repairs calls for about 75% desktop PC repairs, and 25% Laptop Repairs. Working with laptops, especially hardware repairs is a necessary skill. Technicians will be compensated $20 an hour per billable hour billed to the customer, with a minimum of one hour billable for every appointment. In addition a $10 destination fee will be paid to the tech as well. You can expect to get between 3 and 10 service calls a week, with the average call running roughly an hour and a half. We hire not just on experience, but also on outstanding customer service skills. We keep in constant contact with all of our customers, and every service call is monitored for customer satisfaction throughout the process. This is why we put an emphasis on customer service for all our technicians. We don't just want computer savvy personnel who cannot communicate with our customers, we need you to be able to deal with the customer as professionally as you do the computer issues at hand. To be considered for the position you must have access to the following: - Computer Tool Kit - Internet Access - Reliable Transportation, Car Insurance - Cell Phone - GPS (Highly recommended) To be considered, you must have at least 3-5 years of experience. A+ Certification is a must, and MCP/MCSE is a plus. You must be a self-starter who is able to work without direct supervision. If you're interested, send an email plus your resume to techjob@NerdsNextDoor.com We look forward to having you as a part of the team. ]]>

<![CDATA[Operates ATE (Automatic Test Equipment) for USPS service program with some technician supervision. Some minor repair may be required. Ability to obtain USPS security clearance, work second shift and work overtime required. There is a possiblity that this position will be extended for another 6 months. Experience Level - 0 - 3 Years Responds to inquiries and requests for assistance with an organization's computer systems or PCs. Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists. Coordinates with level 2 or higher IT resources to resolve problems if necessary. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Shift Information: 3:30 PM - 12:00 AM **For quickest response please include job number in email subject line and attach most recent resume.** ABOUT US: We are a nationwide talent and placement agency for multiple Fortune 500 Companies. Our Firm is celebrating our 12th anniversary. We are a diverse company that employees professionals in many Sectors including Aerospace – Automotive – Business – Information Technology and Light Industry. We are growing and searching for good, honest people looking for great jobs. Come and join our success today! Thank You, HR Department ]]>

<![CDATA[2-5 years experience as team lead or project management (essentially they would be leading our PC Replacements, Office 2003, SAP GUI 7.10 Patch 8, and iPass 3.55/Nortel v07_01.280 rollouts and managing the ticket queue. They should also have experience with the items below. The employees should have a minimum of 2-5 years experience in IT as a desktop/Level II technician, with familiarity with AD, troubleshooting network connect issues, Dell Hardware Support (Laptop/Desktop), Printer Support, XP SP2 OS and Office 2000/2003 troubleshooting, third party vendor application support, RAS (iPass preferred), PC Replacements (Ghost and XP File and Setting Transfer Wizard, Symantec 9/10 and 11, etc. Skills- A+ CERTIFIED,PROJECT MANAGEMENT,HELP DESK,MS ACTIVE DIRECTORY SVCS,DELL,HARDWARE,MS OFFICE,TROUBLESHOOTING ]]>

<![CDATA[Hello, my name is Galen, and I am looking for a good company to work for and hopefully build a career with, Building good customer relations is a must, I have worked with every major Law firm in Baltimore as a CSR for Document Technologies diagnosing and troubleshooting problems and finding solutions. When it comes to security I can work in the windows registry to remove harmful malware and other viruses and install the proper software and firewall protection to avoid these problems all together. I have experience diagnosing problems and installing hardware or software to fix these problems as they arise and maintaining an organized file system for mass storage, backups, and faster productivity. I am a driven and focused individual who knows how to get the job done and I would love to find a good company and a good team to work with. Skills Personality: Work well, both in team and solo environments Very energetic about current day technologies Artistically and poetically creative in thought and leisure Open-minded, pleasant-natured, and a dedicated worker Technical Background: PC background (Dynamic/advanced technical skills) DOS, Windows 9x/NT4/2000/XP (Advanced knowledge) Windows Vista (Working knowledge) Macintosh (Working knowledge) UNIX, Linux (Working knowledge) Advanced knowledge of PC hardware Web Development HTML, DHTML, JavaScript, PHP (Continued study), CSS, XML, XML/DTD (Advanced knowledge) ASP and ASP Server Components (Advanced knowledge) Flash 8 Pro, ActionScript (Advanced knowledge) Intuitive design concepts IIS and FrontPage Extension Admin Graphic Design Adobe PhotoShop CS and Illustrator CS (Advanced knowledge) Flash MX advanced interface design (Continued study) Bryce 5, Poser 4 (Advanced knowledge) AutoCAD 2005 (Working knowledge) Adobe QuarkXPress 6, Acrobat 7, and PageMaker 7 (Working knowledge) Programming Visual Basic 6.0 (Working knowledge) Visual Basic .NET and C# .NET (Continued study) VBA, VBScript, JavaScript, PHP, ADO/DAO, ActiveX, and MSOffice Programming C++ and Visual C++ 6.0 (Continued study) Software MS SQL Server 6.5/7/2000/2003 (Advanced knowledge) MS Exchange Server 2000/2003 MS Windows Server 2000/2003 MS Visual Studio 6.0 (Good working knowledge) MS Visual Studio .NET (Continued study) MS Office 97/2000/XP/2003 (Advanced knowledge) Multimedia (audio/video) editing software Internet and networking applications Computer entertainment software System maintenance utilities And a significant majority of any Windows-based software Troubleshooting Skills Advanced Windows troubleshooting, including system files manipulation, registry editing, and hardware configuration Hardware and operating system installations Dynamic resource searching for solutions to most issues Extremely fast-paced, hands-on learner of technical material ]]>

<![CDATA[Immediate need for a Bilingual (Portugese) IT Technical Support Agent. Brazilian Portugese is a plus. Must be able to read and write Portugese. Primary duties answering inbound phone calls, emails, and chat interactions. Involves troubleshooting, researching solutions, and providing resolutions. Please inquire for further details.]]>

<![CDATA[Seeking an full time, direct hire Operating Systems Services Analyst to join growing IT team. The successful applicant will be responsible for supporting the firm-wide integration and installation of desktop operating systems and upgrades. Requirements include a minimum of three years experience in software application and operating system installation/integration, previous project planning/management experience, strong organizational, previous experience with LANDesk (a MUST), interpersonal and communication skills. The candidate should also possess skills in utilizing deployment tools in an enterprise environment. ]]>

<![CDATA[ .NET Developer The .NET Developer will work both independently and in a team atmosphere. The candidate will start working on mobile applications, helping low-funded schools with analysis of testing as part of the "No Child Left Behind" legislature. This position is full time, direct hire with a non-profit organization. This, of course, entails salary, great benefits, and a very low-stress environment and good work-life balance. Candidates should have: -Strong .Net development experience -Microsoft SQL 2005 -Web development, html, css, JavaScript and other experience in web development tools and techniques -Good communication skills -Ability to write so they can document application specifications and create end-user guides Nice to haves: -Mobile development experience -ColdFusion experience -Experience with Microsoft SQL reporting Services and / or Crystal Reports -Experience with Microsoft SharePoint -Experience with Microsoft great Plains]]>

<![CDATA[We are looking for a Microsoft .Net developer to work with a federal customer within the Department of the Treasury. The ideal candidate will possess a minimum of 3 years of direct experience in the software development industry with full lifecycle expertise. The Microsoft .Net developer will be responsible for directly interfacing with members of client organization and business analysts to define and implement enhancements and add new applications in support of this Treasury agencies program offices. This is a five month contract to hire position Position Summary - The Software Developer will have the responsibility for the development and maintenance of variety of client-server and web-enabled applications. - Applications are developed and supported in .NET, .ASP, Cold Fusion and SQL Server environments. Specific duties of this position include, but are not limited to: - Working with customers, stakeholders, architects and developers to refine requirements and to develop and implement service oriented solutions for the OCC business units and stakeholders. - Designing, developing and maintaining applications that automate specific business processes. - Troubleshooting and debugging application code and responding to modification requests. - Engineers database queries for use in interactive SQL for problem solving. - Engineers database queries for use in Stored Procedures. - Provides assistance in the use of SQL and available extensions of SQL based on the product being used (PL/SQL, TSQL, etc.) - Generates / manipulates input and output data via tools supplied with the database engine (SQL Loader, BCP, etc.) or 3rd party tools. - Provides level 3 help desk support and assistance in support of supported applications. Required Knowledge - Bachelors Degree - A minimum of 3 years related work experience in the design, development, and maintenance of applications for the Microsoft Windows XP and Vista operating environments.]]>

<![CDATA[Continental Technologies has an immediate need for a PC LAN Technician to join our fast growing team. You will be responsible for setting up desktops and laptops. You will be troubleshooting LAN/WAN issues (DSL's, T1's and Satellites). Extensive knowledge of all MS products is needed. You will work out of the Headquarters (located in Millersville) supporting 200 users as well as supporting 400+ users in the field. This position does require travel to the other remote offices. When traveling to the remote offices you will be provided a company vehicle. Ideal candidates must have a clean driving record and be able to pass a drug test. Please send your resume in WORD format to jobs@webcti.com ]]>

<![CDATA[CTI has an immediate need for a Telecom Manager with experience in Avaya phone systems to join our team. You will be responsible for acquisition, maintenance and analysis of all telecommunications facilities and equipment. The Telecom Manager will work closely with Accounts Payable to monitor billing and account activity. The essential functions of the position are: 1. Analyze, procure and maintain telecommunication services and equipment in new and existing locations. 2. Communicate with internal customers requests to identify their needs. 3. Troubleshoot telephone equipment and service problems. 4. Review monthly billing for accuracy and compliance with negotiated programs. 5. Maintain database on all equipment and services. 6. Negotiate with vendors for best possible pricing. 7. Design blueprint layouts for phone wiring. 8. Administer Avaya switches and voicemail. 9. Supervise Telecommunication Coordinator. Education, Experience, Skills and/or Abilities required: 1. Four (4) years experience involved with telecommunications acquisitions and troubleshooting. 2. BS/BA preferred or related experience. 3. Excellent interpersonal skills. 4. Excellent oral and written communication skills. Please send your resume in Word format to jobs@webcti.com ]]>

<![CDATA[JOB TITLE: Platform Support Specialist I REPORTS TO: Product Support Team Leader DESCRIPTION: The Platform Support Specialist I has prior Systems Administrator or related experience to provide phone and email support to our external customers. This person must effectively communicate with customers and co-workers to affect issue resolution. Strong customer service and troubleshooting skills are a required. EXPERIENCE & EDUCATION: " Systems Administration or related experience required " College degree in Computer Science/ Information Systems or related degree or industry certifications preferred " Knowledge of Server hardware, operating systems, networking, configuration, and troubleshooting. " Knowledge of Relational Databases including Microsoft Access, Oracle, SQL Server. " Microsoft Terminal Services configuration/troubleshooting preferred JOB DUTIES: " Provide telephone and email support, addressing configuration and software-related customer issues. " Process external support escalations, i.e. Networking, Database, and Presentation software related customer issue. " Provide clear and concise data entry of all customer interactions in our incident tracking database. " Flexibility to work fixed and/or rotational shifts covering 24 hours/day, 7 days/week. " Assist with UPS-LT software upgrade installations and training. " Professionally interact with existing and potential customers. " Identify and proactively communicate potential business problems to management and co-workers. " Provide technical training and assistance to team members " Completion of assigned administrative responsibilities " Generate Professional Services leads resulting in additional revenue opportunities for the Customer Service department. " Other responsibilities as assigned ]]>

<![CDATA[Seeking a candidate with 3-5 users experience in desktop and direct end-user contact support. Also, experience with Windows XP and Microsoft Office Suite as well as PC skills which include installation of hardware. Must have experience with ALL Microsoft applications and MUST have a Degree (related to Computer Science, Information Technology, etc). Also, must have a solid background with Macintosh! Day to day, the candidate is working with end-user support for Field Sales organization of up to 750 Remote users, assisting in repair, inventory tracking and deployment of new systems. ]]>

<![CDATA[Qualifications: This position requires a BA/BS in computer science, engineering degree, orother related field or a certification from technical school. 7-10 years of IT experience is required with a concentration in design, development, and integration. Data warehousing and buisiness intelligence experience desired with knowledge of database design, elt tools, and reporting applications. This position will require strong management experience with leading teams of at least 10 resources. Good organizational and documentation skills will be essential in ensuring developed source code. Superior written and verbal communication skills and the ability to present technical terminology to internal clients of all levels and external vendors. Prior experience required: production support lead role, programmer analyst and enterprise integration/software development life cycle.]]>

<![CDATA[This position requires 100 percent travel within local service areas. Installs, troubleshoots, and maintains LG consumer products/equipment. Identify and analyze repairs and product failures to ensure customer satisfaction. Orders and replaces parts as needed. Maintain company vehicle and equipment. Generate daily reports and submit warranty claim forms. Relies on judgment for personal safety regarding work. Knowledge of electronics inspection/repair at a level normally acquired through the achievement of an Associate's degree in electronics, related field, or equivalent experience. Possess appropriate Refrigerant Handling Certificate, CET, and other applicable certifications within 90 days, soldering skills, electronics and refrigeration, knowledge of advanced tools and diagnostic test equipment, 1-2 years; previous field service experience, experience in repair of appliances and/or electronics, ability to use specified tools and test equipment, intermediate computer skills, including MS Office and proprietary software, excellent interpersonal and communication skills, valid driver's license and clear driving record, and meet physical requirements generally associated with field repair, viz. lifting, bending, et al. If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=557299-1248-8236" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=557299-1248-8236</a>]]>

<![CDATA[Coinstar, Inc. (Nasdaq:CSTR) is a multi-national company offering a range of 4th Wall(TM) solutions for the retailers' front of store consisting of self-service coin counting, electronic payment solutions, entertainment services and self-service DVD rental has an exciting opportunity to join our team as a Field Technician Floater in the Baltimore/Washington DC area. This person contributes to Coinstar's success by: • Responding to customer needs as directed by the Help Desk/Answering Service or Regional Manager, or Field Technician • Servicing and maintaining products built and placed by Coinstar • Filling-in for vacation coverage, emergency coverage, sick - leave coverage and/or any needs that may arise requiring coverage in a given area • Up to 60% travel is required • Position location (geographic) is negotiable Summary of key responsibilities: • Install and service equipment with a minimum of direct supervision as requested by the Help Desk, and Regional Manager • Provide equipment service at customer locations when required - service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools and the ability to lift 85 lbs • Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment • Complete service documentation as required by the position function or as requested • Display maturity and judgment in time management and expense control • Report quality problems and other technical problems • Interface effectively with other departments and supervisors/managers to resolve customer problems and situations • Perform other duties as assigned by the Regional Manager • Provide coin & cash handling and transportation responsibilities when needed • Must have a valid driver's license and maintain an acceptable driving record - a commercial drivers license (CDL)/commercial vehicle medical certification may be required in certain markets • The employee must occasionally pull and push coin bins weighing up to 600 lbs using a specially designed hand truck • Work closely with assigned Account Manager to relay store/customer comments or concerns regarding the Coinstar program • Assist Account Manager with scheduled promotions and relate store feedback regarding these promotions • As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment Preferable Qualifications & Experience: • High school graduate with an Associate Degree in electronics or equivalent two-year technical training in electronics or military training • 1-3 years field service experience in troubleshooting and repair of electronic and electromechanical devices • Requires a good working knowledge of computers, electronics, and electro-mechanical devices • Basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment • Previous experience in handling a position of responsibility with little or no supervision • Must have excellent personal and interpersonal skills to interact with a variety of customers • Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times • Accountable for Company property and parts • Basic knowledge of Microsoft Word and Excel required • Basic knowledge of Lotus Notes In addition to a rewarding career, Coinstar offers excellent employee benefits and competitive compensation. For more information about this position and to apply, please visit our website at <a href="http://www.ultirecruit.com/coi1000/jobboard/NewCandidateExt.aspx?__JobID=1730" rel="nofollow">www.coinstar.com/jobs</a>. ]]>

<![CDATA[We are looking for technicians that can support our customers in a professional environment. This particular position will encompass installing desktop PC"s in Cockeysville MD. Experience troubleshooting and Repairing HW/SW issues will be 90% of the job. Successful Candidates will have desktop support skills/experience as well as excellent customer service skills. A+ certificaiton or equivalent experience is required and the candidate needs to have reliable transportation and cell phone. Please send a word formatted copy of your resume if you are interested. Thanks! Darian Lafferty Netview, Inc. DLafferty@NetviewStaffing.com ]]>

<![CDATA[Account is seeking candidates for a Sr. Windows Administrator to work at the office in Washington, D.C. This is estimated to be a 6 month assignment. The IT infrastructure team in Treasury Financial Technology is looking for a senior-level Windows Administrator to perform system administration functions including: Design, implement and maintain the Citrix and remote access environment. Design, implement and maintain a VMWare ESX infrastructure environment Support a wide range of applications including File/Print services, SQL Server, and Business Objects Crystal Enterprise. Monitor HQ and DR system activity; disk space and control usage. Develop scripts for managing and monitoring Windows systems Install programs, vendor patches and operating system updates. Conduct failover testing and disaster recovery testing. Identify system security problems, be aware of known security holes and implement TRE system security policies and standards. Document the installation of software and configuration of the systems. Follow TRE change management procedure for all system changes and make sure every change is tested before promoting to Production systems. Competencies: Minimum 5 years full time, hands-on work experience in supporting Windows environment, including PC-based desktops and Microsoft server environment. Minimum 2 years architecting and designing mission critical Windows environments. Strong knowledge of TCP/IP network protocol. Experience in writing scripts for Windows systems. Experience performing backup and recovery. Experience in supporting Citrix environment. Experience in managing desktop video conferencing environment a plus. Knowledge of Business Objects Crystal Enterprise a plus. Excellent methodology to troubleshoot various types of problem, such as network problem, hardware problem, or operating system related problems. Ability to deal sensitively in multicultural environments and build effective working relations with clients and colleagues both within and outside the organization. Each resume must be accompanied by a Statement (one page only) from the proposed candidate indicating why they are qualified for this position. Please NO third parties. All candidates subject to pre-employment background check. Please submit resume, salary requirements, availability, and citizenship status to: resumes@trustedunlimited.com View all of our nation wide job openings at: <a href="http://lnd1.trustedunlimited.com/web/jobsite.nsf" rel="nofollow">http://lnd1.trustedunlimited.com/web/jobsite.nsf</a> ]]>

<![CDATA[Founded in 1992, Direct Source, Inc is focused on delivering in-store solutions to Tier One retailers. We integrate the best and most innovative in-store technologies to help Tier One retailers create a competitive edge, improve productivity storewide and increase net profitability DSI offers retailers various services of Project Management, Software Development, Procurement, Integration, Deployment and Support. We are now interviewing for Field Technicians as Independent contractors (1099 status) for our Deployment Team for the upcoming year. As a Tech for DSI you will deploy at the store level for individual stores or multiple stores on a route either traveling or locally based. Routes will vary by the initiative and the scale of the project. Key deployment services include: · Point-of-sale · Payment terminals · Barcode Scanners and Scanner-scales · In-store peripherals · PCs/Servers · Voice and data cabling . · Network hardware · Wireless LAN · Price verifiers · Kiosks · Moves, adds and changes All techs must have a laptop preferably with a serial port or serial port adapter, cell phone, digital camera (cell phone cameras are not acceptable), valid drivers license and reliable vehicle. All technicians must be authorized to work in the US (we do not sponsor visas). These positions are project based and are not to be considered full time employment. If interested in becoming a 1099 Independent Contractor for Direct Source, please forward your resume in Word format. Thank you for your interest in Direct Source. ]]>

<![CDATA[Technical Support Agent Are you an enthusiastic, high energy, team player with a passion for technology? Do you love working with PCs and related technologies? If so, we have the job for you! As a first line contact, Technical Support Agents are responsible for providing high quality world class support on a wide variety of inquiries from customers, including questions on product functionality, usability, installation, and compatibility. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals. Paid training provided! Applicants must be available to start by 09/02/08. Core Hours of Operation: Mon - Fri between 8am to 9pm (All shifts are 40 hours and may include one weekend day.) At a minimum, you should... *High school diploma or equivalent, technical training or experience preferred *Ability to type 30 WPM *Familiarity with most common internet browsers *Ability to use either Macintosh or Windows OS desktop computer systems, basic office applications and browsers, and navigate between applications *Customer service skills *Excellent oral and written communication skills *Aptitude to listen to caller’s description of problem; interpret summarize and document interactions *Ability to handle stressful situations and bond professionally with irate customers *Working knowledge of installing computer hardware, software and peripherals *Basic experience with networking and networking devices *Additional language skills a plus $11.00/hour + monthly performance bonus After training, work a full-time schedule, 40 hours a week. Our corporate culture is fun and flexible. Wear what you like, as long as you provide great technical support for our customers! Benefits include 15 days paid time off per year, 401(k), medical, dental and vision insurance, and company paid Life and disability insurance. Interested? Email your resume to jobops@e4e.com or fax to 410-891-0231. Reference ID: SCHCL]]>

<![CDATA[Bilingual Audio/Video Tech Support (English/Spanish & English/Portuguese) Are you an enthusiastic, high energy, team player with a passion for technology? Do you love working with PCs and related technologies? Are you fluent in both English and Spanish or English and Portuguese languages? If so, we have the job for you! As a first line contact, A/V Technical Support Agents are responsible for providing high quality world class support on a wide variety of inquiries from customers, including questions on product functionality, usability, installation, and compatibility. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals. In this role you will answer inbound phone calls from end users of a wide variety of video and teleconferencing equipment. You'll be providing support for cameras, plasma monitors and other very cool stuff! Paid training provided. Applicants must be available to train Monday - Friday and start within the next few weeks. Requirements At minimum, you should... *Have a high school diploma or equivalent. An A+, MCSE, or other certification is a plus. *Type 30 words per minute or more. *Be fluent in English and A) Spanish or B) Portuguese *Have a good grasp of grammar and sentence construction. *Have some customer service experience. *Knowledge of networking configurations and protocols such as TCP/IP, DNS, traceroute, firewalls, and routing *Familiarity with telephony concepts such as ISDN, PRI, analog, VoIP and digital circuits Competitive pay rate + monthly performance bonus Our corporate culture is fun and flexible. Wear what you like, as long as you provide great technical support for our customers! Benefits include 15 days paid time off per year, 401(k), medical, dental and vision insurance, and company paid life and disability insurance. Interested? Email your resume to jobops@e4e.com or fax to 410-891-0231. Reference ID: PLYBLCL]]>

<![CDATA[Desktop Support Consultants needed for a long term consulting assignment at a major investment bank in Hagerstown, MD. Duration of project is approximately till Dec 08(4 months) Techs will be performing a Remote Data Migration upgrading the application tools Should have 3-5 yrs of experience with data migration and an A+ certification or equivelent Will need to go through a standard background check for criminal/felony, security forms and a drug test **Please attach your resume and a good phone number to be reached on ]]>

<![CDATA[Job Description : Use Microsoft Project to analyze schedule quality, produce metrics, resolve problems • Work with engineers to update schedule status and milestones • Responsible for detailed schedule analysis of network logic and critical path. • Performs “what if “ scenarios for individual program management team members. • Performs schedule variance analysis by comparing baseline to schedule. • Resolves critical path and network conflicts. • Develop and use scheduling procedures, methods, and concepts. Reviews and develops highly complex schedule network logic for errors and inconsistencies. • Ensures compliance with internal program procedures as well as PCS (Project Control Systems) guidelines and IMS DID (Integrated Master Schedule Data Item Description). • Provide schedule training to department, engineering and Controller's organization. • Ensures management understanding of network logic, Gantt, pert, milestone lists, and resource information in the schedule. Required Skills : Candidate Must Have : Primary skill required is expert level of knowledge with Microsoft Project Effectively utilize scheduling tools such as Microsoft Project, Excel, Graneda, Risk+ and Pert Chart Expert. Assignment Length: 12+ ]]>

<![CDATA[Job Description : Provide technical leadership to evaluate risk of deployment to FDCA remote sites • Provide and implement solutions to problems that arise through the deployment process • Evaluate priorities, set policy, and determine actions of the Deployment staff. • Provide the program with weekly deployment status including action plans for meeting operational readiness of remote sites • Ability to managed multiple tasks with changing priorities • Ensure the program’s deployment, asset management, maintenance, telecommunication provisioning, and de-installation plans are kept up to date with program changes. • Evaluate system level changes and the impacts to site deployment and operational readiness. • Oversee refinement of individual maintenance issues with providers as needed to meet SLA requirements • Oversee refinement of asset management processes,procedures, and system asset management tool design to ensure customer satisfaction in meeting the program’s asset management mission • Ensure required material inventories to meet deployment schedules. Report results and metrics to management. • Monitor procurement process to ensure all equipment is covered with appropriate maintenance agreements. • Manage subcontract technical efforts related to the items included in this job description • Lead customer working groups, prepare meeting minutes, and manage working group action items as needed • Lead lesson learned activities plan updates and other program efforts, as assigned, from Largo, MD FDCA office      Required Skills : Candidate Must Have : Deployment / Logistics Experience Familiarity with large networks utilizing LANs and WANs Technical project/team leadership 5+ years of relevant experience in systems engineering and or large deployment operations Effectively utilize tools such as DOORS, AutoCAD, Visio, EXCEL, Powerpoint, MS Word Familiarity with large Server, SAN, Tape Backup systems Location: Largo, MD ]]>

<![CDATA[<img src="http://cache.marriott.com/propertyimages/w/wasgb/phototour/wasgb_phototour01.jpg?Log=1"> Apply online at <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a> today! The Greenbelt Marriott on 6400 Ivy Lane in Greenbelt, MD seeks a talented individual for A/V Technician position. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! The Audio Visual Technician will set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices and systems. Oversee the set-up of A/V equipment in banquet and meeting rooms. Ensure all A/V equipment is fully operational, repair and/or clean equipment. Assist and instruct guests/customers regarding proper usage and operation of A/V equipment, up-sell different A/V services, and monitor equipment operation at appropriate intervals. Follow all company safety and security procedures. Previous experience a plus! Must be willing to work a flexible schedule including weekends. Success You Can Experience At Marriott, success begins with our associates. We make sure our associates have the tools and training they need to improve their skills every day, rewarding our employees with the kinds of benefits and opportunities you'd expect from an industry leader. Marriott provides success you can experience. In addition to our unique and motivating work environment, Marriott's total compensation package includes: • Medical, Dental, Life, and Disability Insurance • Annual Salary Increases • 401(k) Retirement Savings Plan • Continuing Education/Tuition Reimbursement • Hotel Room and Food & Beverage Discounts • Ongoing Training and Career Development • Full and part-time schedules Marriott’s “Spirit to Serve” Philosophy We embrace a "spirit to serve" philosophy. We believe it is important that each of us do our part to make a difference in the lives of others - fellow associates, customers, business partners, and neighbors. Marriott associates around the globe are highly active in the communities where they live and work. Our efforts include partnerships with the Red Cross and Red Crescent Societies, Children's Miracle Network, Habitat for Humanity International, America's Second Harvest and the United Way. All positions with Marriott International require a background investigation (employment references, drug test, criminal history) once a job offer is made. Apply online 24 hours <a href="http://greatjobs.marriott.com" rel="nofollow">http://greatjobs.marriott.com</a> <a href="http://trabajos.marriott.com" rel="nofollow">http://trabajos.marriott.com</a> EEO/M/F/V/D ]]>

<![CDATA[Computer Repair Tech. Technician Hours are 9:00am - 6:00pm Mon - Fri. NO WEEKENDS A Local Computer Support Company has an opening for a Computer Service technician to perform installations and repairs. Reliable transportation is a must. Duties Include but not limited to: Supporting & Troubleshooting Laptops ,workstations, and printers. Installing, Configuring equipment, and software. Occasional heavy lifting may be required up to 80lbs. Supporting customers over the phone, and In - Store, so a clean appearance is a must. Must have basic knowledge with Windows 98 through Vista. We will be accepting resume’s as well as letters of pertinent experience (letters that explain logical relevant experience in the field) You MUST include salary requirements. With your letter/resume! ]]>

<![CDATA[Level 1 assists all users with basic "first level" software technical issues. This includes: o Citrix connectivity, application, profile, and printer issues o PC hardware (PCs, monitors, keyboard, and mice) o Windows XP o DST Applications - AWD, and TA2000 o LMIC Applications - Reuters Estimates, Factiva, Socrates, IRRC, FactSet, Eagle Eye, Baseline, Security APL, and Advisor One o Microsoft Office Applications - Access (for LMIC applications CRM and SRI), Word, Excel, Power Point, Internet Explorer, Outlook o Printers o Fax Machines o Copiers o Phones and phonelines Getting Help "First level" assistance is provided by Level 1 through various means: by phone, by e-mail, and through webpages such as the TSC FAQ and Open Issues List. Level 1 is available Monday - Friday from 7:00am - 7:00pm, and Saturday 8:00am - 12:00pm To send electronic requests anytime, email - Technology Support Center. Always be sure to include a pertinent subject and a full description of the request or problem, including as much specific information as is available. This method is normally the quickest way to reach the most number of people; multiple staff members see each request. Response Times Level 1 strives to provide first-call resolution on all user requests for assistance. If the issue cannot be resolved by the agent, he/she will escalate to the appropriate Level 2 or Level 3 group. Escalated issues will meet the following SLA: Nature of problem Severity Goal for response time Major outages - network systems, and services Emergency Urgently, including after-hours. Updates should be provided every 1 hr at the most. Individual user issues - majorly effecting work Immediate 2 to 4 hours Individual user issues - other important job functions still possible Normal 4 to 24 hours Projects Projects As scheduled Note that these goals are the average time that we anticipate to get issues resolved. In some instances, additional assistance is required, which may delay resolution. Routine Tasks Several tasks are performed in addition to Level 1 duties. These tasks include: o Processing trouble requests e-mailed to the Technology Support Center o Processing data security confirmations submitted to Data Security o Working with application developers, Network Support, DBAs, and support groups to resolve issues o Writing of procedures o Maintenance of TSC websites, and Knowledge Base o Coordination of scheduled and unscheduled branch outages and evacuations o Printers - Hardware and driver support o SpyWare Removal o Software installs/postbuilds Represent the TSC at meetings for emergency ]]>

<![CDATA[MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. MICROS is the leader in the restaurant industry with more than 310,000 global installations in systems in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 20,000 hotels worldwide. MICROS-Retail, the retail division, offers cross-channel retail solutions for more the 20,000 stores in 10 countries and its analytic solutions process data at a corporate level for an additional 50,000 stores. MICROS stock is traded through NASDAQ under the symbol MCRS.   Resolve escalated software customer issues. Assure customer acceptance of and quality of resolution. Identify and escalates issues that require advanced product knowledge. Document all work. Create technical solutions. Provide support to Implementation personnel. Assist in training Customer Support Analysts. Use discretion and judgment to ensure customer satisfaction and utilization of time. Other duties may be assigned. Associate's Degree and a minimum of 1 year related experience or an equivalent combination of education and experience. Strong knowledge of PMS or POS software and troubleshooting. 1+ year supporting, programming or installing similar products. Advanced skills with computers in a Windows environment. A+, MCP or MCSE certifications are a plus. MS Office applications, including Excel, Word, and Outlook. Excellent verbal communication skills. Good written communication skills. Available for varied hours/shifts in 24-hour/365 days a year department setting. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.   MICROS enjoys being an Equal Opportunity Employer m/f/d/v. If interested, please apply online at <a href="http://track.jobviper.com/ViewJob.asp?id=556691-1248-8036" rel="nofollow">http://track.jobviper.com/ViewJob.asp?id=556691-1248-8036</a>]]>

<![CDATA[The Maryland Zoo in Baltimore is seeking to hire a full-time Systems Administrator for the Technology Department to respond to requests submitted via automated trouble ticket system and to provide first level Desktop Support to user base (150+ end users). This person will also support PC’s, IP Telephones, peripheral devices, Point-of-Sale equipment, wireless handheld devices (and other user devices), install new software releases, system upgrades, evaluate and install patches, and resolve software related problems. In addition, the individual will perform “Move/Add/Change” maintenance, updates and upgrades of end user systems. Other duties as assigned. Minimum Qualifications: One to three years of working in a direct support role with an IT department; At least one year experience working with Microsoft Active Directory System; 1+ years experience with Desktop Support; Basic understand of rudimentary network principals (IP Addressing, TCP/IP, DNS, and DHCP); Intermediate knowledge of Microsoft Office Suite of Applications; Ability to communicate effectively with non-technical staff; Ability to maintain calm under pressure and effectively handle stressful situations with end users; Ability to multi-task; and, Availability to work on-call as needed on a rotational basis using Zoo-provided laptop. Contact: Lisa Grosman Email: humanresources@marylandzoo.org Email Subject Line: Zoo Employment- Systems Administrator ]]>

<![CDATA[Handles shipping and receiving duties for the FTC USPS program. Must be able to lift 50 lbs and work semi-supervised. I am looking for someone with at least 2 years of experience in a shipping/receiving environment who is able to quickly become productive. Experience in assembly and/or small device repair is a big PLUS. Experience as a team leader is a plus and may lead to consideration for full time Motorola employment. There is a possiblity that this position will be extended for another 6 months. This position is for dayshift M-Fri from 9am to 5:30pm Note: MUST be a US citizen Experience Level - 0 - 3 Years Responds to inquiries and requests for assistance with an organization's computer systems or PCs. Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists. Coordinates with level 2 or higher IT resources to resolve problems if necessary. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. **For quickest response please include job number in email subject line and attach most recent resume.** ABOUT US: We are a nationwide talent and placement agency for multiple Fortune 500 Companies. Our Firm is celebrating our 12th anniversary. We are a diverse company that employees professionals in many Sectors including Aerospace – Automotive – Business – Information Technology and Light Industry. We are growing and searching for good, honest people looking for great jobs. Come and join our success today! Thank You, HR Department ]]>

<![CDATA[Growing security firm in Baltimore seeks candidates to install and provide tech support for advanced security products. Qualifications: - Must have valid driver's license - Problem solving skills are necessary - Must be organized - Good communication skills are a plus for client interaction - General CCTV audio/video experience and intermediate computer knowledge preferred - Wiring experience preferred - Must be eager to learn new things Training is provided. Friendly work environment. ** Interested applicants: Please email your resume with TECHNICIAN - BALTIMORE in the subject line. ** ]]>

<![CDATA[Procom Services is currently seeking a Senior Business Analyst for a full time position based in Baltimore, MD. This position requires the following: Required Skills Skills: • Thorough working knowledge of the entire SDLC, IT systems and processes, methodologies and their direct implementation to projects. • Strong business and systems analysis skills, test planning skills, experience with numerous environments and architectures. • Ability to understand and apply common, object-oriented modeling techniques, including UML, use case, activity and sequence diagrams. • Experience in data gathering and facilitation techniques (i.e. meetings and JAD sessions). • Experience with requirements management, use case and modeling tools. • Strong decision making and problem solving skills (i.e. design, debugging and testing) and experience with software development projects. • General knowledge of, and experience in applying various gathering and analysis approaches, methodologies and models. • Demonstrated leadership skills. • Ability to coach, mentor and train personnel within a technical organization. • Ability to effectively interface with business and technical resources of varying levels or seniority throughout the organization. • Strong analytical and planning skills / experience with software development projects. • Ability to juggle multiple projects and competing tasks. If you feel you possess these skills and you are interested in hearing more about this full time position with our client in Baltimore, MD, please send a current word document of your resume along with salary requirements to kristieb@ procomservices.com. Thank you! Kristie Butler Procom Services 1-800-678-4590 kristieb@procomservices.com ]]>

<![CDATA[Level one customer service help desk person 3rd sfift 5 on 3 off. A+ certifed Call center Remedy ticket system or experience with a ticketing system like Magic 6 months - 2 years experience a must ]]>

<![CDATA[Network Business Solutions is an IT consulting firm proving network integration and other solutions to businesses in the Baltimore and surrounding areas. Job Info We are looking for experienced, intelligent, articulate network engineers who are looking for more just another networking job. Our tag line “Access to data, reliably, efficiently, over time” sets the context in which you carry out your tasks; We are not task-oriented, we provide multi-level consulting services so even small tasks are performed with the big picture in mind. Requirements Four years of experience and MCSE or Six+ years of experience Engineer will participate in network deployments, implementing servers and workstations, backup systems, disaster solutions, power management solutions, establish and support Internet connectivity, PC configuration, PC troubleshooting, and provide general user support. Expert level knowledge of Windows Servers, Active Directory, Windows 2003/XP, networking workstations in a Windows network environment. Installation and configuration of applications for a network environment. Structured problem solving skills are essential. Our clients will present you with technical problems and challenges you've never seen before. You won't be expected to know the answer, but you will be expected to find a way to resolve the issues using: your reasoning skills, resources on the web, through support software, and the NBS technical support team. Detailed documentation of services provided and methods used is standard part of work product you will be expected to deliver. Within NBS, you will enhance network engineering staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Excellent analytic skills, reliability, customer service skills, and ability to follow-through are key characteristics we are looking for. This position requires hands-on experience working with: * Windows 2003 server * Active Directory * MS Exchange Servers * Symantec Antivirus * Backup Exec * Internet DNS/E-mail/Communication issues * Workstations Successful engineers have growth opportunity with larger projects, project management and positions of Lead Engineer and Team Technical Coordinator. For immediate consideration, please forward: * your MS Word resume * with salary expectations We are located in Baltimore County, just outside the Baltimore Beltway in Rutherford Business Park]]>

<![CDATA[1) This position is for an Environment Management Lead working out of the Largo, MD location. (Largo, MD is the main location for the development, testing, training, and test bed environments; this is also where the core organizational groups are located) 2) Responsible for maintaining the development-test-production flow as it applies to the overall project schedule. 3) Facilitates the scheduling and prioritization of resources within the environments 4) Works first shift with a potential of occasional after hours support 5) Coordinates outage notifications 6) Interacts with various Operations Infrastructure team leads to track and maintain server/services uptime within each environment 7) Provides asset management oversight (tracks hardware and software) 8) Manages logical and physical lockdown/access procedures 9) Provides status and reporting of environments to upper management Qualifications: Basic qualifications that are objective (education, yrs experience, etc). Are these skills, experience and education required to perform the duties of the job description? 1) BS Degree in information technology related discipline or equivalent, and at least 5 years of tiered data center experience. 2) Strong organizational and time management skills - detail oriented 3) Excellent communication skills – both written and oral 4) Excellent negotiation skills 5) Internal customer oriented 6) Discerning – can figure out impact and prioritize 7) Ability to adapt and track change; multi-task 8) Ability to work well under pressure 9) Self-motivated and ability to work with little supervision 10) Experience supporting an ongoing software development program 11) Good overall technical knowledge in windows, databases, networking, Linux, etc. (not expected to be the technical expert or top administrator, but expected to have enough knowledge to understand and convey to others with less technical knowledge) 12) Must be able to obtain Census Bureau clearance Preferred Additional Skills: Soft Skills and Preferred Experience. What skills would be “nice to have”, but are not required to perform the job duties? 1) Ability to motivate others 2) Experience with Census Bureau operations ]]>

<![CDATA[We are currently looking for someone with experience with Active Directory, setting permissions. Computer security experience prefered. This is for a 3 to 6 month contract in White Marsh. Must be able to pass a drug and background check. Please send your resume, salary requirements and how soon you can start. ]]>

<![CDATA[Keywords: help desk, technical support Job Title: Help Desk Support 1 Clearance: None Responsibilities: Provide Level 1 helpdesk phone support. Hours: 8:00am to 5:00pm Requirements: PC desktop support experience with windows xx thru XP, MS Office 2003 products including outlook 2003. Basic network trouble shooting as well as Internet/intranet browser configuration. Customer service soft skills a must. Previous phone support experience required. Works with minimal direction and ability to work as team player ]]>

<![CDATA[We are currently seeking a knowledgeable professional to join our IT - Operations team as a Senior Project Manager for Store Systems. As a member of the POS(Point of Sales) department, this individual manages projects to support, improve, and maintain the POS systems utilized by our 900+ retail stores. DUTIES & RESPONSIBILITES: -End-to-end delivery of projects. Our ideal candidate excels at coordinating cross-functional resources who work together effectively to deliver projects on time, within budget, and meet the business requirements. -Works with cross functional team members to develop business cases to support the business needs of the stores. -Creating project timeline, engaging appropriate resources to be involved in successful implementation of the project. -Coordination and facilitation and documentation of outcome for project status meetings. -Providing Support for POS/IT related projects involving vendor coordination, store coordination and communication. -Other duties as assigned Requirements 7-10 years Point of Sale (POS) experience in a retail environment PC Platforms,Windows O/S, SQL, Linux Installation,Configuration and Management of Complex application enviroments that may include multiple operating system platforms, languages, and network topologies. Flexibility to handle directional changes, and ability to concurrently manage multiple projects. Experience in developing and improving upon existing processes. Excellent ability to communicate and convey complex ideas and solutions Strong analytical skills and ability to identify trends and solutions Four-year degree in Information Systems or a combination of equivelent experience and course work. Ranked as one of the "Top 10 Private Companies” in the Washington D.C. metro area by the Washington Post, Ritz Camera Centers, Inc. is the nation's leading specialty photo retailer. With nearly 950 retail locations, Ritz Camera provides state-of-the-art imaging services and the most up-to-date and complete selection of digital, film and video products, accessories and supplies. Ritz Camera Centers also owns and operates Boater's World Marine Centers, one of the nations' largest marine retailers, with over 135 locations nationwide. The corporate headquarters is located in Beltsville, MD. ]]>

<![CDATA[Resource Planning & Reporting Analyst Responsibilities: Provides ongoing client support for system questions and problems; analyzes and researches less complex system problems, coordinating with vendors and other parties as necessary, and tracks them to resolution; develops, documents, and communicates solutions. Develops standard or ad hoc reports for management and end users using company’s reporting tools (Business Objects, MS Access, Primavera, Lotus Notes or Crystal). Report development includes defining the data structure (Business Objects Universe) as well as programming the reports. Works with users and management to define and document system standards and processes. Works with IT Operations & IT Strategic Architecture to coordinate DBA and server support. Assists with technical and upgrade planning. Performs team administrative duties including status reporting, team development, self/peer/project assessments, and recruiting. Develops project management and analytical skills and increases applications and technical knowledge. Expands knowledge and skills of company’s business processes, quality assurance, and systems development methodology. Qualifications: Required: This position requires a bachelor's degree (business or technical degree) or equivalent work experience and requires zero to three years of IT project management and/or IT project management software support experience. Abilities/Skills: Ability to work independently and as part of a team. Excellent interpersonal skills. Ability to lead problem-solving discussions. Attention to detail and excellent analytical and problem-solving skills. Excellent written and verbal communication skills. Excellent organizational skills and ability to set priorities and handle multiple projects concurrently. Extensive PC skills including Microsoft office software such as Word and Excel. Basic comprehension of programming concepts and database design. Software: Primavera TeamPlay and TeamPlayer or equivalent Project Portfolio Management Tools; MS Access Preferred: Knowledge of company's organization and operations. Technical writing experience. Business Process Improvement (BPI) experience. Program Management Office (PMO) experience. Business Objects: Universe Design, Report Development, Publisher, SQL, Crystal Reports Interested/qualified candidates should forward their resume in Microsoft Word format to bradley.tarr@adeccona.com Phone: 410-290-3262 ]]>

<![CDATA[Computer Technician. If you are Amazing, we want you to come work for us! We are looking for highly personable computer technicians who have experience troubleshooting PCs, both hardware and software. Must be full of personality, trustworthy, reliable, self-motivated, and have a strong work ethic. Part-time and Full-time positions with growth potential available! Must have car and valid drivers license! Please reply with your resume. ]]>

<![CDATA[Prestîgìôµs Stáffìñg Firm is seeking šelf motivãted and results-orientëd iñdîvidùals tð operate their home-based reçruiting officê. Make $2,000+ per week! Nð experíence nécessäry. Full training añd support. For morê införmatìoñ, pleásê višit ûs at: Fañtastic opportunity! Ρléase contaçt us this wèek ONLY -- www.offiçialhomerecruìter.com]]>

<![CDATA[ Responsibilities The Level One Helpdesk Technician will do remote troubleshooting in our client’s Baltimore area help desk by providing first level, phone support to onsite and offsite users. Level One Help Desk Technicians are the single point of contact responsible for all internal and external service requests. The help desk provides users with various levels of remote troubleshooting including password resets and email, connection, or software application issues. Each service request (typically received via telephone, email, fax or web) results in a trouble ticket. Service requests requiring escalation are assigned to the appropriate group, and are managed to ensure timely resolution. <ul> <li>Log and properly queue all incoming support requests in ticketing system.</li> <li>Respond to and troubleshoot all inbound client requests and issues.</li> <li>Escalate and manage tickets to assure timely resolution.</li> <li>Thoroughly document steps taken to resolve an issue and escalate issues as required.</li> <li>Maintain the high level of customer support and service set by the help desk.</li> <li>Adheres to departmental policies and procedures.</li> <li>Assist in documenting departmental policies and procedures.</li> <li>Special projects as assigned. </li> <li>Troubleshoot, analyze, and resolve financial application problems via the phone and email; </li> <li>Troubleshoot and resolve Microsoft Outlook and network printing problems for end users on the phone; </li> <li>Provide remote and desk-side support for all applications, using SMS for remote control of workstations.</li> <li>Create daily call reports using the ticketing system;</li> </ul>   Required Experience: <ul> <li>Experience with Remedy and/or Peregrine or other large help desk applications</li> <li>Working knowledge of Windows 95/98/2000 and Windows NT.</li> <li>Working knowledge of MS Office Suite.</li> <li>Working knowledge of TCP/IP, DNS, static HTML, and Internet/Email applications.</li> <li>Working knowledge of PC hardware and operating systems, including laptops and desktop models, LAN/WAN, Microsoft networking, NetMeeting, office applications, and ticketing systems.</li> <li>Knowledge of networking (Internet Routers, switches, circuits, etc.) a huge plus.</li> <li>Possess excellent problem solving skills.</li> <li>Excellent verbal and written communication skills.</li> <li>Excellent customer service skills.</li> <li>Team player who enjoys being part of a supportive team, with a willingness to learn and share knowledge among team members.</li> </ul>   <