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Jobs - Technical Support classifieds in san francisco

<![CDATA[British Motor Car Distributors, LTD has been a staple of San Francisco for over 60 years with local dealerships in San Francisco, Redwood City, San Jose and Los Gatos. We are currently seeking a motivated responsible individual for IT technical support/help desk. This position is part-time and requires working on site at the various dealerships in Los Gatos, San Jose and Redwood City. Responsibilities will generally include: -Assist the IT Manager with day to day functions -Providing IT technical/help desk support for software/hardware challenges. -Support approximately 300 end users both remotely and on-site for all of their hardware and software needs -Maintain local and wide area networks on Windows Active Directory & UNIX/Linux. -Installing hardware and software on PCs -Assisting end-users with Microsoft & proprietary products, troubleshooting printer problems, Network & security issues. -Perform daily maintenance & upgrades on Servers and PCs, -Overseeing company e-mail. -Maintaining and troubleshooting Active Directory domain issues including group policy and web filtering issues. Minimum Requirements: -1 year related experience -Strong verbal and written communication skills -Ability to perform under pressure and maintain professional demeanor -Friendly, proactive, and solution-oriented. -Must be detail oriented and possess strong organizational skills -Performing other duties as assigned -Self-motivated and innovative -Possess can do attitude & dependable -Car dealership experience a plus -Must have own transportation To apply, please visit to our website for our on-line application at bmcd.com British Motor Car Distributors is an equal opportunity employer and a drug free environment. ]]>

<![CDATA[Seeking Konica Minolta trained copier technician for multiple locations in the North Bay. Seeking individual with 5+ years experience. Networking/connectivity experience helpful. Please send resume for immediate consideration.]]>

<![CDATA[The ARM Group a Computer Networking consulting firm in Windsor/Santa Rosa California is looking for the best and the brightest in Computer Networking and Workstation support personnel. If you have 3 years of consulting experience or more and can prove your abilities then we want to talk to you. Requirements: Network Consulting Experience 3 years or more. Proven track record in servicing and deploying computer technologies MCSE MCP CCNIE Must take a written and practical test onsite Must have reliable transportation Must be driven to excellence Monetary motivation is expected. Workstation Engineers can earn up to $36.00 per hour plus benefits Server Engineers can earn up to $50.00 per hour plus benefits Many will apply but few will make the grade and we need 3 right now ]]>

<![CDATA[The Engineering Services Manager is responsible for leading and managing the Engineering Services team in the development and support of highly automated and efficient source control, change control, and application build/test/deployment solutions for the Genomic Health Information Technology organization.  The Engineering Services Manager will work in close collaboration with Software Engineering, Quality Assurance, Database Engineering, and Information Systems teams to build high performance tools, system solutions, and streamlined processes for change management in a regulated environment.The Engineering Services Manager will also be responsible for providing technical strategy and leadership for continual process improvement, process automation, and services documentation.  This role will lead the evaluation, recommendation, and implementation of tools including source control, requirements management, change tracking, build automation, and virtual machine deployment. This manager will be responsible for growing the engineering services team through mentorship and training.The ideal candidate will be a hands-on technical manager with direct collaborative development experience working side by side with development, quality, and operations teams to deliver high value services and solutions.<ul><li>Change Management: Create, monitor and streamline change control policies for software and non-software (hardware, firmware, configuration) changes. Establish processes, automate, and execute change management procedures.  Build and maintain an automated monitoring solution and Change Management database with artifacts in support of compliance and best practices.  Provide documentation, records, and support for audits.</li><li>Build and Deployment Management: Create and support automated change deployment solutions that facilitate timely and effective code changes, testing, and deployment across engineering and production environments. Support, drive, and monitor a continuous build solution.  Evaluate and recommend tools for management of environments (Hyper-V create and destroy, SQL Server DB script execution, Registry key updates, Setting permissions)</li><li>Engineering Services: Work collaboratively with teams to define and implement automated frameworks and solutions:</li><ul><li>Source control: Maintenance and optimization of existing source control systems and services (Perforce and Microsoft Visual SourceSafe).  Provide collaborative support, best practices, and training for branching, labeling and merging operations.</li><li>Documentation: Write and maintain Standard Operating Procedures, documents, and wikis for Engineering Services solutions.</li><li>Engineering Process Tools: Defect/feature/requirements tracking systems, project dashboards, and automated management of SDLC and Change Management artifacts.</li></ul></ul><ul><li>Proven leadership and management experience with small, cross-functional, matrixed teams</li><li>Previous software development or lead experience building automation and deployment solutions for multiple Microsoft Windows-based applications (Web, mid-tier, database)</li><li>Demonstrated technical expertise with:</li><ul><li>Microsoft Windows and.NET Architecture</li><li>Build Scripting (Visual Build, MsBuild, NAnt)</li><li>Packaging solutions (MSI, WMI)</li><li>VM management (Hyper-V, VMware, Virtual PC)</li><li>Continuous Integration and testing frameworks (CruiseControl, NUnit)</li></ul><li>Experience with at least one major source control system (Perforce, ClearCase, Microsoft Team System, Visual SourceSafe, Subversion) or equivalent modern software configuration management (SCM) system</li><li>Experience with advanced source control techniques: versioning, branching, and merging Detailed understanding of concepts such as change lists, mainlines, branches, and working copies</li><li>Basic knowledge of SQL, SQL script execution, and error troubleshooting</li><li>Strong writing and documentation skills, for both formal documentation and informal process documentation</li><li>Minimum 5 years software engineering experience with minimum of 2 years software engineering services or configuration management experience</li><li>Strong communicator with ability to maintain open, collaborative, communication with internal employees, managers and customers</li><li>Able to integrate and apply feedback in a professional manner </li><li>Able to prioritize and drive to results with a high emphasis on quality </li><li>Ability to work as part of a team </li></ul> <a href="https://genomichealth.icims.com/icims2/servlet/#Dropdown6" target="_blank" rel="nofollow">TRAVEL, PHYSICAL DEMANDS AND WORK ENVIRONMENT</a>:<ul><li>Standing or sitting for long periods of time may be necessary</li><li>Some work outside of normal business hours may be necessary to accommodate system maintenance and operations</li><li>Some lifting (greater than 25 pounds) may be necessary</li></ul> If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=877350-1811-6494" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=877350-1811-6494</a> ]]>

<![CDATA[The world is changing. Join the Riverlution! At Riverbed, we bring the world closer together so every person and every company can find the fastest way to the possible. Imagine if you could run applications up to 100 times faster over your WAN, reduce network traffic by up to 95%, and collaborate anywhere as if you were in the same room- you can! Riverbed is the worldwide technology and market leader in wide-area data services (WDS) solutions for companies of every size. Riverbed offers the rewarding experience of working with the best minds in the industry who are changing the world through cutting edge technology and applications. We need cross-functional thinkers with the ability to see and link the pieces of the big picture together across all functions to make our business grow and flourish. Join us on this journey, and help us create the world of the future. We offer competitive salary and an attractive benefits package. Summary We are looking for a Senior Desktop Support Technologist who will work from our San Francisco headquarters. This is a unique and key position that will be involved in multiple facets of Desktop Technology and Support. A significant portion of responsibilities will be dedicated towards projects which includes but is not limited to research, testing of new desktop technologies (software and hardware) and process improvements on both the PC and Mac platforms. The position will also be responsible for custom application packaging and push deployment technology in addition to reporting and analysis. In addition, there will be a need to support employees on issues related to PC and Mac technology. As a key member of the Desktop Support Level 2 team, you will be involved in troubleshooting reported incidents and problems, handling service requests and working on other important IT projects. Support calls include desk side visits, handling walk ups, answering some phone calls, responding to e-mails, online tickets and acting as an escalation point for our Level 1 IT Help Desk and Level 2 Desktop Support team. We are looking for someone strong technically but also in possession of leadership qualities to mentor and guide existing staff. Technical Skill Requirements: •Candidates must have in depth knowledge of the Windows OS (XP, Win7) and Mac OS (Snow Leopard) environments •Strong in PC and Mac hardware troubleshooting/repair (preferably on the Lenovo PC platform and Apple Macbook Pro series) •Proven skills with MS Outlook/Exchange connectivity and other Microsoft Office products •Solid experience with Mac OSx, Snow Leopard, Entourage, Office for the Mac and Time Machine •Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, WiFi) and Remote access/VPN issues. •Ability to manage user accounts, group, OU’s through Microsoft Active Directory •Good understanding/diagnosis of problems of common web browsers (Internet Explorer, FireFox, Safari) •Ability to troubleshoot Printing issues on client and server •Ability to troubleshoot common issues with handhelds (e.g. iPhone, Blackberry, Windows Mobile, Android) •Experience with Imaging solutions (creating, restoring for both PC and Mac’s) •Experience with SCCM, management of assets, reporting, push technology •Experience with creating custom msi packages •Prefer experience with PowerShell or other scripting Professional Skill Requirements: •Excellent Customer Service skills (genuine desire to help customers with issues). This is an important part of the position since there will be interaction with employees at all levels (individual contributors, management and executives). •Excellent communication skills. Ability to effectively communicate both verbally and written with customers, team members and management. •Perform daily operations to maintain SLAs and business functions •Technically minded with a focus on the customer Experience and Education: •Qualified candidates should possess a minimum 5 years of recent, professional, hands on and some over the phone technical support experience. •BA/BS degree preferred or relative experience •Experience preferred working in a Fortune 500 technology company This is a summary only. Duties and responsibilities may be changed over time. The candidate should be able to discuss and explain their experiences as they relate to the job responsibilities and requirements. Riverbed Technology, Inc. is a San Francisco company offering excellent salary, options and benefits. We are proud to be an EEO/AA employer M/F/D/V. <a href="http://recruit.trovix.com/jobhostmaster/jobhost/ApplyToJobPostResumeExt.do?action=applyToJobExt&context=riverbed&jobCode=1814&jobTitle=Senior+Desktop+Support+Technologist&jobSource=Craigslist" rel="nofollow"> Apply Now </a> www.riverbed.com ]]>

<![CDATA[Immediate need for Field Quality Engineer in automotive industry. 40-50 hrs/wk, contract, short term with option to relocate to San Antonio after NUMMI closure. The right candidate must have prior quality engineering experience in automotive and with Toyota. Contract terms $25/hr., 3/22/10-5/31/10 (with option to transfer with program to San Antonio). Please send resume to resume@omni-qa.com for immediate consideration. Thank you for your interest!]]>

<![CDATA[IMPORTANT: When applying, please be sure to include "Craigslist Network Administrator" in the subject line! Xantrion is one of the leading IT consulting firms for growing businesses in the Bay Area. Our unique services allow our clients, the backbone of the US economy, to do more with fewer resources and focus on what they do best. Exponential growth has hastened our need for network administrators. You will: • Support leading edge IT systems that will allow you to expand your experience and skill set • Work with advanced network and service management systems and tools • Participate in a profit sharing program which rewards your talent for improving network reliability and meeting the needs of end users • Work with an outstanding group of IT professionals Two years from now, you will look back and discover you have taken your skills and success to the next level. Knowledge/Experience Required: • Advanced desktop support • Microsoft desktop and server systems, MS Exchange, Active Directory • Backup Technologies (Live Vault, Backup Exec) • Symantec Anti-virus Corporate Edition • Software deployment technologies (ghost, repackaging tools) • Basic Networking (TCP/IP, DNS, routing, subnetting) • Remote access technologies (VPN, dial-up, terminal services) Required: • 2-5 years of relevant experience • 4 year Bachelor’s degree • Authorization to work in the U.S • Exceptional communication skills Nice to Have: • Relevant certifications (MCP, MCSE, MCITP) • Experience in customer service Compensation/Benefits: • Annual salary of $50,000-70,000 commensurate with skills and experience. • 100% medical, dental and vision • Profit sharing • 17 days PTO • 401K plan IMPORTANT: When applying, please be sure to include "Craigslist Network Administrator" in the subject line!]]>

<![CDATA[Xantrion is one of the leading IT consulting firms for growing businesses in the Bay Area. Our unique services allow our clients, the backbone of the US economy, to do more with fewer resources and focus on what they do best. We are looking for an I.T. Consultant who is interested in designing, implementing and maintaining Windows and VMware based networks for small and medium sized businesses. You will: • Implement leading edge I.T. systems spanning international boundaries which will allow you to expand your experience and skill set. • Work with leading edge network and service management systems and tools including server virtualization. • Participate in a profit sharing program which rewards your talent for improving network reliability and meeting the needs of end users. • Work with an outstanding group of I.T. professionals 2 years from now you will look back and discover you have taken your skills and success to the next level. Advanced Knowledge/Experience Required: • Microsoft desktop and server systems, MS Exchange, Active Directory • Symantec Endpoint Protection • Backup technologies such as: Veritas Backup Exec, LiveVault • Blackberry and Activesync mobile devices • Software deployment technologies (Ghost, repackaging tools) • Networking Protocols such as: TCP/IP, DNS, WINS, DHCP, SMTP • Sonicwall or other firewalls • Remote access technologies (VPN, Dial-up, Terminal Services) Also required: • a 4 year Bachelor’s degree (Resumes without this will not be considered.) • at least 6 years relevant experience • authorization to work in the U.S.A. • exceptional communication skills Nice to have: • Relevant certifications (MCP, MCSE, MCITP) • Experience in customer service Compensation/Benefits • Annual salary of $70,000-90,000 commensurate with skills and experience. • 100% medical, dental and vision • Profit sharing • 17 days PTO • 401K plan IMPORTANT: To apply, please send resume as a Word attachment to the above email address. Please be sure to include "Craigslist Consultant" in the subject line.]]>

<![CDATA[We are looking for a talented Project Manager for a one (1) year contract for an on site position in the San Francisco area. The company is a world leader in the field with engaging counterparts and a holistic, encouraging atmosphere. The ideal candidate will have not only the technical skills, but also have high functioning communication skills and a great sense of responsibility an aptitude to get results from your team. NOTE: This REQUIRES an on site presence and is open to Bay Area candidates. Please do not tell me how wonderful you are, how successful you are at working remotely, or why we need to move you to the Bay Area. This is a deal breaker. Seriously. Duties: · Define, plan, and direct the execution of a broad range of technical projects (primarily applications related) while balancing the competing demands of scope, time, cost, quality, resources, and risk to produce a high quality product · Identify, acquire, develop, and lead multifunctional project team · Ability to proactively lead multiple workstreams simultaneously and possibly support more than one project · Ensure project objectives/requirements are clear and agreed to by all stakeholders · Manage relationships with various technology and business communities to achieve project objectives · Facilitate project management activities across the entire SDLC · Ensure successful and timely completion of deliverables · Track project progress via MS Project or other tool · Plan, estimate, budget, and control costs to ensure projects are completed within approved budget · Identify and apply systematic quality activities to ensure that projects employ all processes needed to meet Validation and Compliance requirements · Formulate risk mitigation strategies and recommend solutions · Manage the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information and documentation necessary for successful communications across all stakeholders Skills we look for: · 6-8 + years of experience as a successful Information Technology Project Manager using structured, predictable processes · Understanding of the entire SDLC · Solid understanding of technology infrastructure · Ability to manage multifunctional projects · Proven ability to obtain results in a matrixed environment · Track record of delivering projects on time and on budget · Excellent oral and written communication skills, as well as presentation abilities · Experience deploying GMP validated systems · Experience with Electronic Lab Notebook applications, specifically IDBS desirable. · Advanced project management skills training, such as PMP, desirable ]]>

<![CDATA[General Experience as a Lead Analyst Project Planning and Project Management fundamentals Change Management fundamentals Network and Telephony fundamentals MS Office General awareness and understanding of relevant government mandates and policies (e.g., CMS, Stark Guidelines, HIPAA Compliance, etc.) Undergraduate degree highly desirable Groupcast 3-5 years hands-on experience with: Groupcast Practice Management Groupcast Task Manager Groupcast Collections Plus Physician Practice Revenue Cycle Management Analyzer (How would you run a report should trigger “PowerPlay” or “Impromptu”) Familiarity with EDI 835, 837 Claims Formats Billing Office Experience Desirable Practice Manager Experience or Practice Workflow Analysis Experience Desirable Familiarity with HL-7 messaging Experience with doing IS System Upgrades (as opposed to new installs), for example, revving image to 3.1, 3.4, 3.6, 4.0, etc. ]]>

<![CDATA[Ex'pression College for Digital Arts, located in Emeryville, has an opening for an Equipment Room Technician. Ex'pression College features an accelerated style of learning, professional grade art and sound recording studios, a 24x7 facility, and faculty with significant industry experience. Ex'pression is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and offers Bachelor of Applied Science degrees in Sound Arts, Game Art & Design, Animation & Visual Effects, and Motion Graphic Design. The Equipment Room Technician is responsible for operation, service, and maintenance of the equipment room. This is a part-time position Duties and Responsiblities: Check in/out Equipment for labs, classes and sessions. Use Webcheckout software system to inventory items out and print a receipt for each transaction. Check equipment in, check for damage, and get receipt signed by user. Follow up on any missing items or mess related to the equipment with user immediately. This includes lab instructors, staff, and students. Report problems or damage to the Equipment log. Maintain and upkeep of equipment. Communicate the day¡¦s activities effectively at the shift exchange and provide a detailed report for the oncoming technician. Maintain security for equipment to prevent loss or damage. Provide excellent customer service and guidance to the students and staff. Ask questions and make recommendations to ensure proper use, safety, and longevity of the equipment. Organize and clean up room regularly. Special Projects Maintain weekly work list provided by the Administrative Assistant. Provide a full detailed report regarding the work list and participate in the on going maintenance and upkeep of the inventory work list log. Develop in room storage ideas, building, and development to house, maintain, and ensure safety of the equipment inventory. Work on assigned special projects from the Manager, Admin Assistant, or Technical assistant and report back progress. Requirements: Bachelor's degree in related field or equivalent professional experience, prior experience directly related to position requirements. If you would like to help our students turn their passion into a profession, please email or fax your resume, cover letter, references, and salary requirements to; (To be considered for the position please put Equipment Room Technician in the subject line of your email.) Email: jobs@expression.edu (F) (510) 658-3414 ]]>

<![CDATA[Brilliant Customer service – Information technology (training provided) – PART TIME MORNING HOURS - Physically Disabled and Diversity Candidates are encouraged to apply!!! Working for one of the world’s foremost pharmaceutical companies, you will train to become a Service Desk/IT Support consultant to provide onsite and remote technical support to end users (95% via phone and 5% face-to-face). on both Windows and Macintosh machines. You do not need to have experience in IT provided you are great at customer service and you have an interest and aptitude for technology. Full training will be provided. This is truly a unique opportunity to jump start your career in IT. We strongly support diverse applications! PLEASE NOTE that our hiring process requires you to complete a short questionnaire and assessment which will take about 20-30 minutes to complete. ***How To Apply:*** Please cut and paste the following link into your browser: <a href="http://www.integriteaminc.com/jobs/job_description.php?JobID=RQ00000570" rel="nofollow">http://www.integriteaminc.com/jobs/job_description.php?JobID=RQ00000570</a> Please note we cannot accept your application unless you have completed the questionnaire. Thank you!!! ]]>

<![CDATA[PART TIME position available - please state you understand this is a Part Time Opportunity when responding. Please submit Resume and Cover letter describing your applicable professional experience. Our organization provides network administration, Desktop Support and technology management services to Small Businesses and Start-Ups throughout the Bay Area. We are looking for Fast Learners who want to gain valuable networking experience and can provide our customers with the top-of-the-line service to which they are accustomed. Basic Duties: Provide Desktop Support and Junior Level Network Administration to various organizations throughout the San Francisco Bay Area. Tasks include, but are not limited to, installation and upgrading end-user software, configuring Networked PC's, upgrading hardware including hard drives, memory, etc., troubleshooting hardware and software, liaison between the end-user and higher level support personnel, changing user passwords, creating/deleting user accounts, maintaining backup tape libraries, maintaining software libraries, and system documentation. Progressive responsibilities in Network Administration, Network Design, Server Configuration and maintenance, system documentation. Required Skills: High level of problem solving abilities, Excellent communication skills, Customer Service Orientation, Ability to balance workloads and prioritize tasks, Proficient in basic administration of Windows and/or Novell networks, and Windows OS. Proficient in TCP/IP, Proficient in Software Installation in a Windows Environment, Proficient in Basic Hardware Knowledge (upgrading memory, installing peripherals, install and troubleshoot windows printing). Helpful Skills: Internet Email, Exchange Server, MS Outlook, BackupExec, PCAnywhere, Windows Remote Desktop Protocol, Microsoft Office applications including Powerpoint and Access, AutoCAD, Cisco IOS. SPAM filtering and Spyware removal. Certifications Required: MCP/MCSE or progress towards certification is preferred Basic Work Hours: Monday through Friday (9AM to 6PM), some weekend and evening work may be required. Approximately 20-30 hours per week - flexible schedule. Location: We provide services to the entire Bay Area This position requires lifting items as heavy as 70 lbs (19" monitors). This position requires travel around the San Francisco Bay Area Please submit resumes to helpme(AT)batmgmt.com This is a PART TIME opportunity. Please state you understand this is a Part Time Opportunity when responding $21-26/Hour DOE. You MUST have at least one year of direct experience to be considered for this position. ]]>

<![CDATA[Specialized Bicycle Components is looking for a Print / Machine Operator. Responsibilities: Operate Novax and Omso Print Equipment. Responsible for the printing and graphic quality of custom sport bottles. Handle material to and within Printing Cell. Perform machine change-overs to different bottle sizes. Perform routine maintenance of print equipment. Communicate and resolve production problems. Use Trouble Shooter¡¦s input and guidance. Work swing shift as needed. Qualifications: High School Diploma. Basic English reading, writing and math skills to fulfill the requirements of the job. One year machine operating experience, printing preferred. Experience in working in a team environment. Experience in high volume production environment. Good communication skills. About Specialized: Specialized Bicycles was founded in 1974 by riders for riders. Headquartered in Morgan Hill, California, with global distribution, the company focuses on making everyone¡¦s time on a bike better by delivering functional and technically advanced equipment that provides a true performance benefit. Specialized 15130 Concord Circle Morgan Hill, CA 95037 www.specialized.com ]]>

<![CDATA[Portola Pharmaceuticals is a biopharmaceutical company developing innovative therapeutics that provide significant advances in the treatment of cardiovascular disease and inflammation. Our scientists are recognized leaders in the fields of platelet biology and thrombosis. Working together for more than a decade, our scientific team was the first to clone the platelet ADP receptor P2Y12, the target of both Plavix® and our own ADP receptor antagonist, elinogrel. Our team was also instrumental in the discovery, development and commercialization of the leading GP IIb-IIIa inhibitor, INTEGRILIN®. We are currently looking for a temporary (up to 4 month assignment) Desktop Technician to join our information technology department. Under the direction of the IT department Manager, the Desktop Support Technician will be the primary supporter of all internal desktop computer systems within the company. Qualified applicants should have experience with installing, modifying, making repairs to personal computer hardware, software systems and providing technical assistance and training to system users. Experience in networking, cabling, troubleshooting, and support experience in a technical environment is a plus. Technical Knowledge, Experience and Skills Requirements: - Helpdesk experience and excellent customer service skills are required - Hardware and software experience - Maintain, analyze, troubleshoot and resolve PC problems - Good organizational, and time management skills - Excellent communication skills and ability to interact with a wide range of employees. - Upgrading and replacing PC components and monitors - Manage off-site back-up media - Order supplies and receive monthly bills through our billing system - Create or modify user access for all employees and temps. - Ensure that all company desktops are up to date with OS, AV and Software updates - Set-up or move phones as needed throughout the office - Configuring peripheral devices - MS Office Applications - Antivirus software - Client/Server based applications - Knowledge of MS Windows operating systems. - Comfort with PC hardware configuration and repair - Familiarity with TCP/IP network configuration and troubleshooting clients Desktop machines - Experience with laptop configuration and troubleshooting - Basic understanding of VPN If you are interested, please send the following to careers@portola.com - Cover letter - Resume - Salary Requirements We look forward to hearing from you! Attention Recruiters!! Please click here for more information on Portola Pharmaceuticals, Inc: <a href="http://www.portola.com/Recruiters-and-Vendors" rel="nofollow">http://www.portola.com/Recruiters-and-Vendors</a> ]]>

<![CDATA[McCann Worldgroup San Francisco is a part of the largest global agency in the world offering opportunities to work on integrated global client campaigns. We offer fully integrated services with a growing reputation for digital, offline, traditional and non-traditional marketing. As one of the largest advertising agencies in the world, we are very proud of our creative achievements and our ability to be at the forefront of innovative technologies in the world of advertising. OVERALL PURPOSE: Performs technical support for entire Macintosh platform. Configures and installs new employee machine setups. Assists IT Manager in implementing new technology and systems. KEY AREAS OF RESPONSIBILITY: * Configures and sets up Mac-based hardware, software, email for new employees. * Physical requirements include moving computers, monitors and printers weighing as much as 50 pounds at a frequency of 15 to 20 times per week. * Acts as help desk support person for Mac systems. * Handles Mac hardware repairs (including ordering of parts and coordinating repairs). * Upgrades and reconfigures cycling of Macs. * Provides technical support for all Macintosh users. * Trains Mac users on font management, operating system and application issues. * Cross trains on Mac applications and network. * Trains employees to reduce IT help desk load. QUALIFICATIONS: * Minimum one year Mac tech support experience. * Knowledge of Adobe Creative Suite * Knowledge of Mac Pro, MacBook and Mac OS. * Knowledge of fonts. * Knowledge of image formats, scanning, and printing. * Knowledge of Mac networking/TCPIP/printing/PDFs. * Demonstrated customer service skills. * Demonstrated ability to communicate with employees. * Some PC experience preferred. * Some Design experience a plus. ** To apply please visit <a href="http://www.mccannsfcareers.com" rel="nofollow">http://www.mccannsfcareers.com</a> McCann Worldgroup is an Equal Employment Opportunity/Affirmative Action Employer. We embrace diversity in all its form. We believe that inclusion of race, gender, sexual orientation, ideas, ways of living, cultures and business practices provides the creativity and innovation essential to our success.]]>

<![CDATA[Investment firm with offices in San Francisco’s Financial District is seeking an experienced technical support (desktop/help desk) to join the firm in a full-time salaried capacity. This role offers the opportunity to work with a bright, creative, and talented group in a dynamic environment located in beautiful offices in the heart of San Francisco’s financial district. The position will be a full-time salaried position with regular office hours and occasional off-hours work if needed. We offer an extensive top-notch benefits package (medical, dental, vision, 401(k) match, etc.) This role will be responsible for providind end-user (primarily in-person) support to users ranging from office staff to senior executives. The position is responsible for resolving technical issues (desktop, email, PDA, printers, video conferencing, antivirus), ad hoc projects, and escalating more complex issues to senior members of the IT staff. If you possess 4-7+ years of technical support experience in a professional environment ranging from 30-200+ employees, and are are seeking an opportunity to join a leading firm please forward your resume in Microsoft Word format. All resume submittals and inquiries will be handled confidentially. Previous support experience with Windows Desktop technologies (XP, Windows 7), Microsoft Exchange, and Blackberries/PDA's is required. ]]>

<![CDATA[Company Roger CPA Review is the cutting edge CPA Exam Preparatory Course. We offer preparatory coursework for the US CPA Exam in live locations throughout California, in Japan and South Asia, as well as online and via USB drive. Roger CPA Review is the leader in certified public accountant exam review programs. We are also a tightly-knit, small but rapidly growing company. Our office environment is anything but typical: casual dress 5 days a week, comfortable surroundings. This is a great opportunity to have personal ownership for a company's success in our rapidly growing marketplace. This position is geared to individuals who are energetic, goal-oriented and want to be part of a small team. Position Summary We are looking for someone with past IT and video production experience and training to operate our webcast technology and ensure our satellite locations receive an uninterrupted live stream and are properly supported during the classes. Further duties can involve editing and encoding the resulting video for online, on-demand distribution to our students. The production/video assistant will be working from our San Jose & San Francisco locations on all dates listed below with further office hours during times of the year we are filming for the online, on-demand video lectures. Duties: • Set up camera and streaming equipment and ensure all lighting and connections (internet; power; audio/video) are functioning properly • Connect to local CDN and confirm audio/video is streaming correctly • Connect to chat program and confirm all satellite locations are properly receiving the audio/video. • Be able to troubleshoot issues that may occur before and during the live stream. This can be a combination of hardware issues at the satellite locations, connectivity issues at any of the locations, lighting/focusing/pixilation issues with video. • Communicate any instructions to the satellite locations and communicate any questions from the satellite locations via chat. Other Duties: • Editing video captured during class. This will be a combination of capturing the DV-Tape into a software based file, splicing and cutting the video to flow by subject and adding titles and color correction. • Transcoding final video into multiple online formats for distribution to our online and USB course students. Requirements: • Two to four years’ experience in computer hardware/software • Great attention to detail • Willingness to travel to and from San Jose and San Francisco. • High proficiency/experience in o General computer troubleshooting o Network troubleshooting • Knowledge of / familiarity with o Live Stream Encoding Software/Hardware (Adobe Flash Media Live Encoder; Wirecast; Sorenson Squeeze; Adobe Premier) o H.264, AVI, QT, WM editing & encoding best practices Required Dates of Attendance: These dates are the set schedule for the year. Additional office hours are possible. April 24, 25 May 1, 2, 8, 9, 16 June 12, 13, 19, 20, 27 July 24, 25, 31 August 1, 7, 8, 14 September 11, 12, 18, 19, 25 October 23, 24, 30, 31 November 6, 7, 14 This position reports directly to the IT Manager. Please submit resume, cover letter, and work sample links to jobs@rogercpareview.com. Resumes without cover letters will not be considered. For company information please visit www.rogercpareview.com. ]]>

<![CDATA[San Francisco Financial District law firm is seeking IT Manager for information database. Must have experience in Relativity. Experience with Summation, Concordance, Case Map, Time Map, DT search helpful. Responsibilities include loading files, running searches, trouble shooting, case management. Full time position plus health care and benefits.]]>

<![CDATA[RAE Systems (<a href="http://www.raesystems.com" rel="nofollow">http://www.raesystems.com</a>) is a leading developer of rapidly deployable, multi-sensor chemical detection monitors and networks for homeland security and industrial applications. We also offer a full line of single-sensor chemical and radiation detection products. Our global customers include government agencies and many of the world’s leading corporations in the airline, automotive, technology and oil industries. The company has extensive international subsidiaries and investments in Europe, Asia-Pacific and China. Description Service technician to support the Call Center and Repair Center as required based on work load: Repair Center Support – Diagnose, Repair, and Calibrate functioning and non-functioning equipment. Identify the problem and make the required corrective repairs. Create service estimate quotes to recommend corrective action. Have the ability to read and understand company provided procedures and process. Call Center Support – In addition to Repair center duties, answer telephone and e-mail based inquires from internal and external customers regarding company products. Analyze problems with non-functioning equipment to identify problems and recommend corrective action by means of phone or email. Generate work orders for incoming repairs and/or warranty replacement components. Qualifications: -Certificate in Electronics Technology or equivalent -Customer technical support experience in related field. -Good customer service attitude and interpersonal skills. -Ability to work under pressure and changing work environment. -Good computer and keyboard skills -Dependable and able to complete assignment with minimal supervision in a timely manner. -Good written and oral communication proficiency to communicate to internal and external customers. If your education and experience match our job qualifications please apply at jobs@raesystems.com. ]]>

<![CDATA[Company website: www.malabs.com Founded in 1983 and headquartered in San Jose of California, MA LABS is a 1.9 billion global computer product distributor and DRAM/Flash product manufacturer. The company's product line encompasses everything in the PC, including memory modules, CPUs, storage products, motherboards, multimedia, video graphic cards, communication products, notebooks, and Microsoft products. We are currently looking for Tech Support at our San Jose headquarter Responsibilities: • To perform analysis, evaluation and testing on Linux, UNIX and Windows operating systems on HPC servers, storage and cluster • Perform assembly / testing for customer requirements • Troubleshoot problems in production environments • Follow standard procedure and schedule to meet daily demand and quality Requirements • 5 years PC testing / repair experience • 2 years technical degree or equivalent certificate • Knowledgeable of Linux and Windows • Ability to multitask and meet tight deadlines • Flexible, positive attitude, productive, reliable and team player • ESD-safe work environment and procedures experience ]]>

<![CDATA[We are currently searching for experienced SENIOR AUDIO-VISUAL Technicians. If you have a background in AUDIO VISUAL and meet the qualifications outlined below, we would like to hear from you. Five years minimum working knowledge of audio visual equipment; technically proficient with different types of presentation equipment including; poster printers, projectors and projection systems. Must be familiar with analog and digital audio and video, have good fabrication and soldering skills, and possess a solid understanding of basic electronics theory. Must possess good soldering, termination and rack building skills and be able to read schematics. Experience with construction mounting and rigging techniques a plus. Will be working with DSPs, wireless microphones, control systems, various display technologies, audio and video conferencing, and paging systems. Experience dealing with purchasing managers, architects, general contractors and audio visual consultants Experience with Auto CAD and/or Vid Cad. Ability to trouble-shoot complex audio, video, switching and control systems problems. Must be familiar with standard concepts, practices and procedures of the audio visual field. Must be able to apply innovative and effective problem solving techniques to maximize employee performance. Understanding of corporate and industry practices, processes, stands and their impact on project activities. Excellent communications and interpersonal skills. A valid driver's license and a clean driving record are required. Please email your resume to lmasset@wbeinc.com. W. Bradley Electric, Inc. is an equal opportunity employer. ]]>

<![CDATA[Excellent opportunity for individual with the following skills and experience: *2 years in Database Management *2 years in STRONG Customer Service skills and experience *2 years in auditing, reporting and investigating data flow *Proficient software skills in; MS Office Suite, Salesforce, JIRA and additional work-flow tools. *degree preferred ]]>

<![CDATA[<center> <div style="align:center; width:640px; font-family:Georgia; text-align:left"> <img src="http://cdn.elt-inc.com/webmedia/sharedimages/elt_banner.jpg" width="640px" height="112px"> <h2>Contract IT Support Specialist</h2> <h3>About ELT</h3> Employment Law Training, Inc. ("ELT") provides online training solutions that help employers manage their most important legal compliance challenges. The quality of our content is what makes us different. Working hand-in-hand with Littler Mendelson P.C., the world's largest and most respected employment law firm, we create programs that maximize legal defenses while creating a culture of ethics, inclusion and respect. We focus on the areas creating the greatest risk for employers, such as harassment, discrimination, ethical breaches and wage and hour violations. Endorsed by SHRM, the world's premier human resources association, our award-winning courses engage employees with compelling stories drawn from actual cases and real events. Leveraging the latest technology and high-end media, our solutions reflect the level of quality an employer wants to associate with its compliance programs. With more than a decade of market-tested success and millions of employees trained, ELT is the compliance partner of choice for today's most respected employers. Featured in the New York Times and Fortune magazine as one of the premier online training providers, we boast an A+ client roster that is rapidly expanding. Founded in 1997, ELT is a thriving, entrepreneurial enterprise in the booming e-learning industry. We look for high energy, passionate professionals who thrive in a small company environment where they can make a big personal impact. See <a href="http://elt-inc.com" target="_blank" rel="nofollow">http://elt-inc.com</a> for more information on our Company. <h3>Position Summary</h3> The Contract IT Support Specialist role is an entry-level contract position. This role will primarily be responsible for providing day-to-day internal IT end-user support and performing server maintenance tasks as well as other IT-related projects. Reporting to ELT's Systems Administrator, this is an outstanding entry level opportunity as the candidate will have the chance to work directly with both business decision makers and technical resources, and interact with internal and external clients. ELT is a company of 40+ employees, many of whom are remote. A key component of this role is providing support to our staff in both our San Francisco office and remotely regarding any desktop support issues that may arise. Other duties may include new equipment configuration, end user and server troubleshooting, management of day-to-day backup routines and other tasks as assigned by the Systems Administrator. This role will also handle multiple small projects, some on relatively short time lines. High energy, excellent project management skills, and attention to detail are essential to succeed. The ideal candidate will possess a technical aptitude, excellent customer service skills, and a desire to learn and better the environment around him or her. This Contract position is envisioned as 30-40 hours/week with the possibility of conversion to full-time employment. <h3>Duties and Responsibilities</h3> <ul> <li>Act as initial contact for all help desk issues, and document steps taken to resolve issue </li> <li>Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests, etc) both in person (San Francisco) and via telephone and email (other locations) </li> <li>Perform routine maintenance as needed on end user workstations </li> <li>Working with third party suppliers for hardware or software service </li> <li>Assist in setup of mobile devices and other peripherals </li> <li>Work on IT-related projects as needed </li> <li>Bring forward ideas for process improvement </li> <li>Follow and implement security policies while carrying out desktop support </li> <li>Assist in adding to both public user knowledge base for common issues as well as internal department documentation </li> </ul> <h3>Requirements</h3> <ul> <li>College degree in Computer Science or Information Technology or equivalent work experience </li> <li>At least two years experience supporting end users (both local and remote) in a help desk environment </li> <li>Must live within 25 miles of downtown San Francisco </li> <li>Must be able to lift up to 50 lbs and be able to access tight spaces, such as network jacks under desks or behind cabinets </li> <li>Highly organized with consistent attention to detail </li> <li>Interested in learning new things and willing to ask for help when needed </li> <li>Works well both alone and in a collaborative team environment </li> <li>Proactive, with demonstrated "can-do" attitude and willing to go the extra-mile to ensure outstanding results </li> <li>Able to plan and document as well as execute on technical projects for both end users and back office work </li> </ul> <h3>Preferred Skills and Experience</h3> <ul> <li>Highly Preferred </li> <ul> <li>General understanding of networking concepts and principles </li> <li>Experience using and supporting Microsoft Office 2003 / 2007 </li> <li>Experience with Windows 2003 / 2008, Active Directory, and Exchange </li> <li>Experience troubleshooting issues with SCORM and AICC communication </li> </ul> <li>Preferred </li> <ul> <li>Networking experience (VPN, routing, switching, firewalls, etc) </li> <li>Experience with Linux or some form of Unix </li> <li>Fluency in one or more of the following: shell script, SQL, regular expressions, PERL, PHP, or JavaScript </li> <li>Experience using a backup system such as NetBackup or Backup Exec </li> <li>Experience with Blackberry Enterprise Server </li> <li>Exposure to virtual machine technology such as VMWare, Xen, or Parallels </li> </ul> </ul> To be considered for this position, please email us your résumé and a cover letter that: <ul> <li>Highlights your past experience in positions like this one </li> <li>Identifies the key skill sets that you believe make you an excellent candidate </li> <li>Indicates whether you can, at a future date, provide manager references who can speak directly to your day-to-day work habits and accomplishments </li> </ul> </div> </center>]]>

<![CDATA[Sharepoint 1099 Consultant- This is a contract position. Resumes without consultant experience will be rejected. We are looking for someone who understands the Windows environment completely. Qualifications: • Working knowledge of active directory • Must be able to install and configure Sharepoint 2007 in an environment serving 100+ users • A good understanding of Sharepoint best practices, including permissions • Experience migrating multiple hosted Sharepoint sites into an internal site (inside the company) • Options for, and best practices concerning, exposing Sharepoint to external users • Ability to examine a business environment and recommend a solid Sharepoint configuration and its effective use. ]]>

<![CDATA[Project Management/Technical Support Established telecommunications interconnect firm is seeking a dynamic team player with related telecommunications industry experience to complement its winning installation and service team. The company sells and installs business telephone systems for large retail customers, and has successfully developed a comprehensive telecommunications one-stop shop to help clients get the most out of their telephone systems. The work environment is casual, energetic, and fun. It is ideal for those who are self-motivated, work independently, thrive in a fast paced environment, and enjoy a diverse working atmosphere. PLEASE NOTE: YOU MUST HAVE RELATED EXPERIENCE WITH TELEPHONY INSTALLATIONS/SERVICE COMPANIES FOR CONSIDERATION. IT/PC/NETWORK TECH SUPPORT/PROJECT MANAGEMENT OR OTHER INDUSTRIES DOES NOT QUALIFY. In the role of Project Manager, you will assist both the service and installation departments. This position sometimes involves managing large scale telecommunications rollouts ranging from 50 to 100 sites. This would include; scheduling technicians, negotiating with sub-contractors, overseeing the project and providing constant up-dates to clients and management. In the role of Technical Support Representative, you will assist and support the Senior Technical Support Rep and the Service Manager. This includes constant communication with clients, in many cases, the only point of contact the client may interface with, and you must provide a professional, positive and courteous demeanor at all times. In both roles, the candidate must be able to demonstrate strong decision-making skills and be highly detail oriented. All employees assist in the daily activities of the company as necessary to complete and satisfy the overall goals and objectives. The position description and primary functions may be modified from time to time to best suit and/or balance the “work load” and responsibilities of the staff. JOB REQUIREMENTS • Experience with telecommunications systems and business telephone installations IS REQUIRED • Must understand dial tone and the “ABell System" • You MUST be able to "multi-task". • Ability to work in a very fast-paced and sometimes stressful environment • Proven knowledge of desktop software including MS Excel and Word • Ability to work with customers, management and engineering personnel at all levels. • Ability to prioritize work assignments and focus on most critical tasks. • Reliable transportation • Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner. • Good communication skills, both oral and in written. • Must possess the aptitude to learn new technologies • Have the ability to work both independently and as a team player Benefits for Full Time Employees includes: 2 Weeks Paid Vacation Paid Holidays Full Medical Benefits 401K Plan Salary $ 38K – 44K based on experience. This opportunity is a full time position. QUALIFIED CANDIDATES ONLY WITH RELATED TELECOMMUNICATIONS EXPERIENCE WILL BE CONTACTED ]]>

<![CDATA[Company Overview Are you an exceptional individual looking for an ambitious startup? We are a small and innovative company, and we plan on accomplishing great things. We're looking for like-minded individuals who are thrilled by challenges and ready to deliver on big ideas. PowerReviews has created a unique review solution used by over 1000 merchant e-tailers. These reviews power our shopping research portal, www.buzzillions.com. On a personal level you should be well-rounded, because life is not all about work. You may be incited to debate the latest political issues, sit around with us and enjoy a brew, and of course, think really hard about how we are going to crush the competition. We want your work to be an exciting part of your life, because the best ideas come from passionate people. Position Description The Content Analyst is responsible for helping PowerReviews maintain high-quality content both internally and within customer facing environments. We are looking for an individual who can regularly multi-task. Key Responsibilities • Assist with client integration • Maintain data quality on Buzzillions.com • Provide routine follow up with team members • Other various technical analysis and work as needed Requirements • A Bachelor’s degree or equivalent experience • Proficient in Excel • Desire to learn and work with leading edge web technologies • Strong attention to detail, good communications skills, and a positive attitude • Ability to be self-motivated and deliver projects on time with minimal supervision This is an entry-level, 30-40 hour/wk, contract position. Part-time contractors receive hourly compensation starting at $12/hour with built-in opportunities for advancement. Our office is located in SOMA and is accessible via BART, CalTrain, MUNI, and ferries. Please submit cover letter and resume by responding this this ad. ]]>

<![CDATA[Essex Property Trust is real estate investment trust that owns and manages 130+ apartment communities on the west coast. We're seeking an individual with a positive attitute and eagerness to learn for our IT help desk in the Palo Alto, CA office. <h3>Environment</h3> You will be working with 2 other local support staff in Palo Alto and with 2 remote support staff that work out of LA and San Diego. Our organization is very spread out with 130 small (one to ten person) apartment rental offices located all along the west coast and two major corporate offices in Palo Alto and LA. <h3>Job Description</h3> Responsibilities are shared amongst the helpdesk group, and consist of: <ul> <li>Walk-up support of about 100 people in our Palo Alto office</li> <li>Phone/e-mail support for about 500 remote users along the west coast</li> <li>Strong written & verbal communication skills</li> <li>Tracking all of your work in the ticket system (JIRA)</li> <li>User account & workstation setup / shipping</li> <li>Occasional work with line-of-business or speciality applications (Yardi, Kronos Timekeeper)</li> <li>Server setup / troubleshooting</li> <ul> <li>HP blades & servers</li> <li>Citrix Presentation Server (MetaFrame) 4.5</li> <li>Windows 2003</li> <li>Exchange 2003</li> <li>NetApp filers</li> </ul> <li>Other duties as required</li> </ul> <h3>Your Experience (must)</h3> <ul> <li>Windows XP setup, troubleshooting & imaging <li>Microsoft Office 2003 (Word, Excel, Outlook, PowerPoint) <li>Basic Active Directory administration, including add/change/del users & exchange mailboxes <li>Managing backup processes, preferrably Backup Exec. </ul> <h3>Your Experience (plus)</h3> <ul> <li>Basic NetApp management (volume creation, CIFS shares, snapmirror) <li>Windows 2003 Server setup, troubleshooting and maintenance <li>Troubleshooting & maintaining a Citrix Presentation Server 4.5 farm <li>Supporting HP desktops & servers (ProLiant) <li>Supporting Toshiba laptops <li>Supporting BlackBerry Enterprise Server 4 & various handhelds </ul> <h3>Benefits</h3> We offer an attractive comprehensive benefits package including: <ul> <li>Medical, dental and vision coverage</li> <li>Flexible Spending Account</li> <li>Company Paid Basic Life/AD&D Insurance</li> <li>Vacation, Sick, Holiday, and Jury Duty Pay</li> <li>Voluntary Employee Life/AD&D, Voluntary Spouse Life/AD&D, and Child Life/AD&D</li> <li>Voluntary Short-Term and Long-Term Disability</li> <li>Ongoing Training and Development</li> <li>401(k) match</li> <li>Onsite fitness room</li> </ul> To be considered for this position, please respond to this posting via email, including your resume, cover letter, and salary requirements.]]>

<![CDATA[Company Description: AccountNow, Inc. (www.AccountNow.com) is a fast growing, privately held company providing financial solutions to the 40 million plus under-served/unbanked consumer market. AccountNow provides lower cost alternatives to this market with products including “second chance” bank accounts, debit cards, credit builder and bill payment services through numerous marketing channels. Position Summary We are looking for an experienced Software Developer to help design and deliver our next generation web applications. Working in the Technology group this is a high-profile position suitable for someone looking to see their technical decisions have an immediate and positive impact on the success of the company. Functional Responsibilities • Design/Develop scalable, high-performance end-to-end technical solutions for new, complex site features including web page and server-side development • Design the schema or database changes related to any solutions and work with the DBA team to ensure scalability and performance of the model • Contribute to the architecture/development of application platform • Enhance performance of the existing applications by redesigning or rewriting current code Qualifications and Experience: • Proven experience in building web and large scale, highly available, distributed systems • In-depth knowledge of web architectures, technologies and development techniques • Proven experience in developing user-interfaces, preferably for consumer-related websites (CSS, HTML, ASP.NET) • Expertise in database programming (SQL Server preferred) • Multithreading, OOP programming skills • C#, .NET, IIS, SQL, Javascript, Ajax • Minimum 5 yrs industry experience • BS in Computer Science or equivalent (graduate education preferred) Department: Technology Location: San Ramon, CA Reports To: QA Manager ~ PLEASE INCLUDE COVER LETTER WITH RESUME SUBMISSION FOR CONSIDERATION ~ At this time we do not offer sponsorship ~ All candidates must be authorized to work in the U.S. ]]>

<![CDATA[***THIS IS NOT AN IT Job***, We are not looking for IT personnel, we are looking for Software Support Specialists with experience working in very complex software environments and extreme customer service skills. We are not looking for Hardware professionals. Support Center Analyst Level 1 Position Description: Our company's growth has resulted in a need for an additional Support Analyst Level 1 Positions, responsible for providing exemplary customer service and technical resolutions. The job requires a proven record of providing accurate and creative solutions for user problems of moderate nature. This position requires discipline and flexibility to adjust to changing priorities, projects, teams and responsibilities. We're looking for individuals with a strong desire to be part of a team that strives for team success and derives great satisfaction from team wins. The ideal candidate will have a two-year technical degree and/or the equivalent in work experience in a call center or a software support center environment. The candidate will have an aptitude for providing positive customer service and excellent communication, problem solving, and technical writing skills. Successful candidate will posess solid, extensive, Microsoft Windows desktop application troubleshooting skills and knowledge. Proven analytical skills in a fast-paced support environment, able to successfully prioritize and work with multiple open support tickets and responsibilities Responsibilities: • Provide front line and second level software application support to end users via telephone, email chat and web conference • Work with developers to identify and resolve more complicated problems • Manage cases and their tracking/reporting to satisfy SLAs • Log all Support activities in ticketing systems for tracking and knowledge sharing • Document solutions for frequent issues and edit/update existing solutions • Become a Subject Matter Expert with Netformx solutions and serve as the internal knowledge resource for other team members Requirements: • Minimum 2 years in Technical Support Software Analyst role handling external customers • Strong, up to date, Microsoft Windows desktop application (2000, XP, Vista, Windows 7) troubleshooting skills foundation • Strong written and verbal communication skills • Associate or Bachelor’s degree in technical field or equivalent work experience • General knowledge of networking systems, and protocols • Proven analytical skills in a fast paced support environment • Able to successfully prioritize and work with multiple open support tickets • Experienced supporting customer via phone, email, chat and various Instant Messenger programs. • Be eager to learn and lead by taking action every day • Enjoy the challenge of a fast paced, roll up your sleeves culture of innovation. Desired: • Familiarity with networking technologies and protocols including networking security, and SNMP • Cisco Certification]]>

<![CDATA[Summary of Duties: Certify Data Systems is looking for a strongly motivated Customer Support Engineer. The Customer Support Engineer will serve as the escalation point of contact for customer calls relating to all new and existing products. It will include both coordinating call notification and reporting in addition to providing detailed problem documentation. The Customer Support Engineer will be responsible for ensuring customers receive prompt, accurate and courteous product support and service. Responsibilities: Provide front line Tier 2/3 customer support throughout the software product life cycle. Develop technical notes and hands-on lab exercises. Configure, test and ship equipment to field personnel and customers. Provide phone support for newly introduced products; Tier 3 support for more mature products. Reproduce customer environments in a lab scenario to resolve issues. Accurately document customer calls and product problems found in the field (e.g. Bugzilla, email, etc.). Communicate with customers in a timely and professional manner. Required Skills and Abilities: Excellent customer relations and communications skills. Excellent troubleshooting and documentation skills. Ability to work effectively within a team, or independently. Ability to travel when required. Knowledge and Work Experience: Associate degree or equivalent in Electronics or Computer Science. Experience with networking technologies: o DNS o TCP/IP o LAN and WAN protocols o Routers, security (Firewall, VPN) Experience with Linux, Windows, VMWare. Experience with Databases – SQL, Postgres. Experience working in fast growing dynamic company is preferred. Contact: Email resume and cover letter to careers@certifydatasystems.com, and reference job code: TSE091014 in the subject line. Certify Data Systems, Inc. is an Equal Opportunity Employer. APPLICANT MUST BE AUTHORIZED TO WORK FOR ANY US COMPANY ]]>

<![CDATA[Job Description: Application Support Engineer Application Support Engineer functions as the initial point of contact for clients and form the first line of service for troubleshooting and following reported service requests to resolution. As a member of this highly visible team you will respond to client inquiries, clearly document the reported service item, resolving it, or working with other internal team(s) as needed to address and resolve the issue accurately, professionally, and in a timely manner. Responsibilities • Handle incoming cases of varied complexity and priority professionally and with a sense of urgency, working closely with the client or internal staff as needed to isolate the root cause and resolve the issue. • Document and maintain accurate and complete case documentation, including steps to reproduce and resolution taken • Identify workarounds when appropriate and communicate this interim solution to the client • Author Knowledge articles designed to assist team members and clients in rapidly addressing issues • Dial into client systems as required to verify the reported service item, and to deploy fixes as needed • Escalate and advocate as required to meet client needs for issue resolution. • Provide regular status updates to clients for all outstanding issues • Meet internal standards for case management and escalation service levels • Provide detailed explanations to clients, including root cause and corrective actions taken prior to closing the case • Able to work night and weekend shifts. Qualifications • BS/BA degree or equivalent • 5+ years experience in a client-facing role, with 1-2 years in a technical support environment supporting complex enterprise software applications • Working knowledge of Windows OS, UNIX, browsers and networking • Strong communication and English language skills both oral, written • Excellent client service skills, including the ability to manage difficult client situations successfully • Highly motivated self-starter who thrives in a fast paced, rapidly changing environment • Ability to interact successfully with a broad range of technical skills and end users • Systems Administration and database knowledge highly desirable • Experience in Public Safety a plus ]]>

<![CDATA[Company: Blade Network Technologies, Inc. Senior Support Engineer will work with Field System Network Architects (SNAs), First and 2nd level support teams and directly with end customers in resolving mission critical technical problems. Additionally he /she will lead resolution of complex problems through collaboration with test and development teams. In addition to technical talent this position requires a positive attitude and excellent customer communication skills. Must be able to effectively communicate with the end customers and outline their problem details to development / test teams following escalation process while parallel lab recreate efforts are in progress. Responsibilities: Must be able to quickly and efficiently respond back to customer reported issues. Understanding of complex customer issues and setting up lab recreates / simulations of production environments in our lab will be primary responsibility. Effective data gathering and analysis skills are needed for quick resolution or escalations into test/development issues. As part of new products launch you will be required to participate in the beta testing of upcoming products and major SW releases. Timely follow up on customer commitments and active participation in process / product refinements through feedback to development, test and PLM teams will be needed. Requirements: Hands on experience working on L2-L7 routing protocols including but not limited to IGMP, VLANs, OSPF, LACP, ECMP, SNMP, RMON, ACL-Filtering, Security and Load Balancing. Must be capable of learning and troubleshooting operating System and architecture related issues. Experience in technical troubleshooting in data center and/or Blade server environments along with strong verbal and written communication skills are required. Must be a self starter and eager to learn new technologies. Must be able to take analytical approach to complex topologies and deployment related field service requests. Must be able to learn and propagate the knowledge through written and verbal tech trainings. Education / Experience: MS/BS in CS/EE or equivalent educational and technical experience 3-6 years experience in High Speed Networking If you have the skill set and experience that matches this open position, we would like to talk with you! BLADE provides a competitive compensation and benefits package. Please send resumes to jobs@bladenetwork.net to express your interest. Blade is pleased to be an equal opportunity employer. ]]>

<![CDATA[We are a small, successful, independent Mac software company and we're currently looking for a smart, curious, and motivated person to join our team. Because we're such a small company, we'd prefer to have one full-time person that is able to wear multiple hats instead of numerous part-time people. That said, if you're an ideal candidate for one part-time position or the other, we're happy to consider you so please don't hesitate to apply! Your duties will include: –Assisting with Customer/Technical Support (answering emails, monitoring company forums, assisting with QA and beta testing, etc.) –Keeping the books for the company (using Quick Books) Skill Requirements: –Must be familiar with computers (experience using Macs is a huge bonus) –Must be customer-service oriented –Must have a willingness to tackle new projects and the ability and desire to learn on your own –Must be familiar with bookkeeping and Quick Books –At least 2 years of college is a bonus Hours are flexible, and telecommuting will be considered on a case-by-case basis.]]>

<![CDATA[ABOUT ALIBRIS Alibris is the premiere marketplace provider for independent sellers of new and used books, music items, and movies, as well as rare and out-of-print titles. We connect people who love books, music, and movies to the best independent sellers from 45 countries around the world. Our proprietary technology and advanced logistics allow us to offer more than 100 million used, new, and out-of-print titles to consumers, libraries, and retailers, which include Amazon.com, Barnes & Noble, Books-A-Million, Borders, Chapters/Indigo, and Half.com. Founded in 1998 and acquired by Oak Hill Capital Partners in 2006, Alibris was named a "Fast 50" and a "Technology Fast 500" growth business by Deloitte. Alibris is a registered trademark. Located in Emeryville, we are easily accessible by BART, Amtrak, bus, or car, Alibris offers competitive benefits and compensation, including stock options. If you think you'd enjoy working as part of a team on which your creativity and insights will make a difference, we’d love to hear from you. SUMMARY Manages development, staging and production Oracle databases to support high-volume web-based transactional applications. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Database installation, development, deployment and maintenance o Install, configure and patch Oracle & MS SQL databases o Collaborate on logical and physical database design o Manage database storage and related filesystems o Configure, document and manage data replication o Recommend, design, deploy, test and maintain database backup/restore policies, procedures and systems o Recommend, document and enforce database security policies o Recommend, build and rebuild indexes • Ensure database functionality and availability o Initiate proactive failure prevention; analyze risks and mitigate them o Propose and implement enhancements to improve performance and reliability of systems o Provide capacity planning for database systems o Monitor database health • Troubleshoot & resolve database problems o Detect & optimize poorly performing and destructive queries o Open and manage tickets with database vendors, including providing vendors with data to support resolution efforts o Resolve database outages • Lead new database initiatives o Create, propose, implement, maintain and document database architecture and standards o Research, experiment with, recommend and implement new database technologies • Provide multi-tier support o Support developers for database configuration and interaction o Be on call for database emergencies 24/7/365 except during vacations o Serve in 24/7 operations duty rotation no more than one week per month • Ensure that all operational responsibilities can be performed by other team members through standardization, automation, documentation and cross-training EDUCATION and/or EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required • 5+ years database administration and optimization with Oracle 10g or newer in a high availability OLTP environment • Strong Oracle PL/SQL programming skills • 3+ years database design and support for fast-paced application development • Knowledge of Oracle management tools, either native or 3rd party • Intermediate Unix system administration skills • Intermediate database administration of Microsoft SQL Server 2000 or newer • Excellent problem-solving skills, a self-starting attitude and good communication skills are essential • Must be service oriented and reliable, providing consistent follow-through Desired • Experience with administering multiple Oracle instances on an active/passive cluster pair with shared storage • Experience with Oracle ASM and RAC • Basic Windows system administration skills • Experience with HP-UX • 2+ year developing systems interfaces • Knowledge of accounting systems • Experience with data conversion • Experience with small dynamic organizations. WORK ENVIRONMENT/PHYSICAL DEMANDS The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • General office environment; some stress may occur • Off-hours support via telephone/Email required ]]>

<![CDATA[Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-time Digital Media Specialist for its IT department. This individual will report to and assist the Sr. Digital Media Analyst in administration of the Marketing Department’s Digital Asset Management (DAM) system. RESPONSIBILITIES: 40% Content Organization and Maintenance • Manage metadata to make sure game title, rating and launch date information is kept up-to-date. • Document and enforce processes for adding image and multimedia assets to the DAM system. • Audit and clean up asset metadata supplied by customers. • Run tool that ingests metadata into the DAM system. • Manage the archival process for inactive titles and content. • Contribute ideas and suggestions to improve the system and processes. 30% Helpdesk and Customer Support • Provide troubleshooting support to customers. • Work with global IT teams to resolve system wide issues. • Set up new user accounts for employees, vendors and partners • Provide DAM training for new employees. • Run reports on system usage. 30% Functional Testing • Design and document QA steps for testing new DAM features, bug fixes, and system performance. • Execute QA steps to validate DAM features are working as expected. • Document QA results, and clearly communicate issues to both technical and non-technical team members. QUALIFICATIONS: • A master’s degree in library science or one to two years of digital asset management, QA or helpdesk experience • Excellent oral and written communication skills • Strong interpersonal skills • A high degree of focus, accuracy, and attention to detail • Ability to learn quickly and to apply new tools and techniques • Excellent organizational, critical thinking and troubleshooting skills • Ability to multi-task and prioritize • Demonstrated time-management skills • Excellent attitude, work ethic and customer-service orientation • Familiarity with Microsoft Excel • Experience with metadata tagging and taxonomy preferred • Knowledge of multimedia file formats and products a plus • Some travel my be required About Ubisoft: Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft is present in 28 countries and has sales in more than 55 countries around the globe. It is committed to delivering high-quality, cutting edge video game titles to consumers. For the 2008-09 fiscal year Ubisoft generated sales of €1.058 billion. To learn more, please visit www.ubisoftgroup.com. Ubisoft is an EOE and offers competitive salaries and a complete benefits package To Apply for this position please CLICK HERE:<a href="http://job.ubisoft.com/MAIN/careerportal/job_profile.cfm?szOrderID=2248&szUniqueCareerPortalID=872c274c-45b3-4efa-97b9-c09de4e42319" rel="nofollow">http://job.ubisoft.com/MAIN/careerportal/job_profile.cfm?szOrderID=2248&szUniqueCareerPortalID=872c274c-45b3-4efa-97b9-c09de4e42319</a> ]]>

<![CDATA[Quova, Inc. enables online businesses to instantly identify where a visitor to their Web site is geographically located. Online companies including broadcasters, e-retailers, ad networks, banks, and government agencies integrate Quova's IP geolocation data into their Web applications to geotarget their advertising and content, detect card-not-present fraud, manage distribution of digital content, comply with local laws, and more. SUMMARY The Customer Success Manager is responsible for a portfolio of large enterprise customers including Fortune 1000 companies across a range of vertical markets. Following contract signature, the Customer Success Manager will manage the customer relationship through the initial deployment. He/she will ensure customer satisfaction on an ongoing basis, develop customer intimacy and identify upsell opportunities to increase Quova’s footprint within existing accounts. The Customer Success Manager will also act as Solutions Engineer. In that role, he/she will provide pre-sales product expertise to specific Sales Account Managers and be responsible for meeting quarterly booking quotas. Lastly, the Customer Success Manager will provide technical support to his/her assigned accounts and across the customer base as needed. RESPONSIBILITIES 1. Client Management for assigned customer portfolio (40%) • Project-manage customer’s initial deployment; perform kick-off meeting; actively work with customer to develop business logic and ensure prompt and optimum implementation; help fine tune performance over time; train customer staff on technology • Establish and maintain customer intimacy through regular contact; develop thorough understanding of customer’s business and their use of Quova’s geolocation data; conduct quarterly business reviews • Act as customer’s evangelist and follow up on all customer requests in a timely fashion • Maintain customer record up to date in CRM • Manage renewal activities • Identify upsell opportunities and close/refer to Sales Account Manager 2. Pre-Sales Product Support (40%) • Provide pre-sales product support to regional Sales team as prompted • Analyze customer business needs and how Geolocation could be applied • Educate prospects on Quova’s data and technology; promptly respond to requests; give on-site presentations as needed • Work closely with customer during evaluations • Provide historical data look-ups for “customer tests”. Act as customer liaison for customer tests involving the research team • Maintain activity record up to date in CRM 3. Technical Support (20%) • Provide technical support to assigned customers and across customer base as needed; create, update, escalate and close cases in CRM • Meet customer support SLAs (when applicable) • Create Solutions in CRM SKILLSET • Excellent verbal and oral communication skills; Comfortable doing formal presentations in front of customer and leading customer meetings • Business savvy and sales oriented (farmer) • Detailed and process oriented • Self-motivated and ability to wear multiple hats • Computer Science degree or comparable experience required (Unix/Linux background – OS general knowledge and comfortable working in the environment; Windows background – OS general knowledge and comfortable working in the environment; Some programming background – preferably in Java or .NET/C#; Web servers – basic setup and familiarity; Web Services/SOAP; Application servers - Tomcat, JBoss, WebSphere, Sun Java App Server; Understanding of firewalls, load balancers;) • Minimum 5-year experience in high-tech environment as technical account manager, sales engineer or similar Compensation • Base salary • Bonus based on: o Renewals/upsell o Quarterly sales results o Quarterly personal MBO ]]>

<![CDATA[Technical S/W Support Engineers Make an Impact on the Next Generation Smart Grid. Be at the forefront of innovation with Silver Spring Networks smart grid technology. Our team embraces challenges, develops innovative energy efficiency solutions and, most importantly, has fun doing so. Our environment promotes achievement, supports cooperation and rewards individual growth. Our top talent has a passion for technological innovation and the desire to make an impact. Silver Spring Networks offers a comprehensive benefits package including a competitive salary; stock options; medical, dental, and vision coverage; a 401k plan; and more. Silver Spring Networks is looking for experienced software support engineers to scale up our Customer Support organization. The Company and our customer base are growing significantly and it is essential that we have the capacity to provide outstanding customer service. You will be part of a fast growing team and report to the Customer Support Manager. Because of the nature of our product, you will support a relatively small number of large customers, allowing you to develop more personal customer relationships. You will be the voice of the company to the customer and the voice of the customer to the company. Current support hours are 6:00am – 6:00pm and are covered in shifts. You will also be required to share “on-call” duty for emergency problems outside of support hours. ESSENTIAL FUNCTIONS: •Provide e-mail, web-based, and telephone technical support to our utility company customers •Own support cases from start to finish, consulting others as necessary •Proactively monitor each customer instance of our application to look for issues •Become an expert in using our application and develop some understanding of how the application works at a lower level •Perform in-depth diagnosis and gather as much information as possible to assist others with diagnosis •Log and document all issues in our issue tracking system (Jira), updating cases as needed until resolved •Provide regular updates to customer as needed until case is resolved •Recognize issues that must be quickly escalated to Engineering •Manage case load to meet defined service levels •Provide feedback to Engineering on how to improve the product. •Train new support representatives •Create Knowledge Base Articles •Help improve customer support methods and processes QUALIFICATIONS/REQUIREMENTS: •Minimum of 5-10 years Technical phone support / Help Desk / Call Center experience in a technical service related industry •Experience supporting a web-based application •Ability to write SQL select queries •Scripting experience (Shell, Python, Perl, Ruby, or the like) •Unix/Linux experience •Experience with SOAP / Web Services •Familiarity with Windows and browsers •Working knowledge of Linux/Unix •Familiarity with CRM or Helpdesk case management systems •Prior experience with client/server applications and relational databases •Basic understanding of networking and IP •Quick learner , self-starter, comfortable in a fast-paced environment •Excellent people skills and customer service orientation, very strong problem-solving skills, bility to explain complex concepts simply •Strong organizational skills (punctuality and timeliness a must) •Ability to multi-task and to prioritize daily workload, attention to detail, follow-through SKILLS DESIRED: (but not Required) •Experience with RF networking •Experience with utility companies (electric, gas, water) This position requires a two or four year college degree in a technical field with 5-10 plus years of experience. PLEASE HAVE YOUR NAME AND TECHNICAL SUPPORT ENG IN THE SUBJECT LINE AND MAIL TO careers@silverspringnet.com]]>

<![CDATA[<img src="http://www.google.com/images/google_sm.gif" align="left"> Google Advertising Sales and Customer Support Opportunities The sales functions at Google are handled by two separate organizations: the Advertising Sales and Online Sales and Operations (OSO) groups.<h4>Advertising sales</h4>At Google, we organize and change around our users and customers. Google’s Advertising Sales team embodies that pursuit: We’re devoted to finding relevant solutions that meet our clients' changing advertising needs. In that regard, Advertising Sales does more than simply make money for our company. Our efforts focus on the ways that Google technology enables the world’s biggest advertisers to enjoy immediate and accountable communication with the consumer. Advertising Sales team members identify our clients' business challenges, collaboratively shape solutions that drive their strategic initiatives, and teach them about how current and future Google products can enhance their online and/or offline presence.<h4>Online sales and operations</h4>The Online Sales and Operations (OSO) team keeps Google growing and profitable. We are dedicated to supporting the company’s globally expanding base of advertisers, publishers, and users in more than 40 languages, and providing them with the highest levels of service. We are responsible for supporting customers and generating revenue from a broad range of products such as AdWords, AdSense, Gmail, and Google Earth. This means that OSO team members need to be proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment.<a href="http://www.google.com/intl/en/jobs/sales/index.html#src=craigsadsprofsf" rel="nofollow">Learn more about our Advertising Sales & Customer Support opportunities!</a> We currently have open Advertising Sales & Customer Support positions in the Bay Area: <ul> <li><a href="http://www.google.com/intl/en/jobs/uslocations/mountain-view/adsales/index.html#src=craigsadsprofsf" rel="nofollow">California - Mountain View</a></li> <li><a href="http://www.google.com/intl/en/jobs/uslocations/san-bruno/adsales/index.html#src=craigsadsprofsf" rel="nofollow">California - San Bruno (YouTube)</a></li> <li><a href="http://www.google.com/intl/en/jobs/uslocations/san-francisco/adsales/index.html#src=craigsadsprofsf" rel="nofollow">California - San Francisco</a></li> </ul> Click on one of the links above to see our job openings and apply!]]>

<![CDATA[ REPORTS TO: VP QA/RA MAIN PURPOSE OF JOB: Develop, establish, and maintain quality assurance goals / objectives, policies, processes and controls ensuring that performance and quality of products conform to established standards and agency guidelines to ensure lasting customer satisfaction. Provide expertise and guidance in interpreting governmental regulations, agency guidelines, and internal policies to ensure compliance. May serve as a liaison between the company and various governmental agencies. Provide leadership for customer-focused quality, quality systems improvements, and business process improvement initiatives. MAIN JOB DUTIES/RESPONSIBILITIES: • Oversee generation and review of documents used in good manufacturing practices; monitor audits of production and quality control areas. • Provide expertise and guidance in interpreting governmental regulations, agency guidelines, and internal policies to assure compliance and effectiveness. • Work in close collaboration and partner with other functions, including manufacturing, Finance/IT, Human Resources, Regulatory, Supply Chain, Research & Development etc to optimize overall operational efficiency and effectiveness. • Manage document control, and provide oversight of related quality systems such as training and other monitoring systems to ensure effectiveness. • Participate with peers in the formulation of overall direction, processes, systems and talent development for the Quality organizations. • Supervise workmanship and lead performance review of Quality employees • Oversee nonconforming material control, CAPA, Planned deviation, Supplier Quality and data analysis related to yield, etc. • Create a Monthly quality score card and present to management on a regular basis. • Preparation of regulatory compliance documents, obtaining approvals and signatures of regulatory documents. • Correspondence and follow up with external regulatory agencies such as, FDA, TUV, etc. • Act as Management Representative for the company and lead management review, Internal and external audits. • Generate and review of documents used through Quality system. • Plan, coordinate and prepare document packages for regulatory submissions (if required), including FDA 510(k), Technical Files, Canadian Device License Applications, and internal "Letters to File". • Support Regulatory submissions and on-going regulatory compliance for product development process. • Review device labeling and advertising materials for compliance with global regulations; analyze and recommend appropriate changes. • Review and sign off on product and manufacturing changes for compliance with applicable regulations. • Review and approve regulatory submissions and approvals, including design and manufacturing changes and labeling. • Review and approve test protocols to support regulatory submissions. • Oversee Risk Management and provide input in design verification, design validation, shelf life studies. • Develop and implement departmental and divisional policies and procedures. • Other duties as assigned REQUIREMENTS KNOWLEDGE / EDUCATION • Bachelor’s degree in a technical or scientific field, preferably engineering • Comprehensive knowledge of GMP and ISO 13485:2003 regulations. JOB EXPERIENCE • Minimum of at least 5 years’ experience in quality for medical devices or a combination of medical device and pharmaceuticals • Minimum 5 years’ management experience in a complex environment SKILLS/COMPETENCIES • Supervisory/management skills. • Technical writing • Excellent communication and presentations skills (articulate and persuasive) • Strong team management and leadership skills. • Ability to create strategies, define and articulate clear role expectations and direction. • Ability to translate quality initiatives into specific objectives, metrics, and action plans • Hard working and ability to work long hours and weekends if necessary DESIRED/PREFERRED QUALIFICATIONS • Master’s degree in engineering or science • Prior experience managing the quality system in a manufacturing environment Broad understanding of US and International regulations including 21 CFR, 820 Influence management skills; demonstrated ability to work constructively across all functions of the organization • Experience presenting, interacting, and building effective relationships with regulatory agencies • Willingness to “do what it takes,” including direct auditing activities at times Ability to attract, develop, and retain diverse talent • Proven experience in achieving results through influence management and motivating teams PHYSICAL REQUIREMENTS • Fast-paced office environment; requires significant use of telephone and computer keyboard, monitor, and mouse • May require domestic and international travel (10-20%) ]]>

<![CDATA[Audio-visual company is currently searching for experienced Hotel Audio Visual Technician candidates for opportunities in prestigious Santa Clara Area hotel property. Candidates will have a minimum 2 years experience working on property in a high-level hotel audio-visual department. Must be experienced, as well as have a polished, business-like appearance and be able to work in a Fortune 500 environment among top executives, celebrities, and social elite. Audio Visual Technician Key Responsibilities: Exemplify and promote Extreme Customer Service to clients and co-workers Typify Company Core Values Works nights, weekends, holidays, split shifts, as well as very early mornings and late nights Participate in 24-hour emergency on call system for assigned area Assume duties of co-workers throughout company including supervisor when assigned Resolve customer complaints in a timely manner Actively pursues high scores in customer surveys Supports Director in developing cost savings strategy and makes recommendations to immediate supervisor Promotes and creates a safe work environment Attend company training classes. Continually maintains professional and polished image under all circumstances Prepares documents for tracking, reporting, and inventory purposes Supports Director in loss, damage, or theft prevention strategy Set-up, operate, and dismantle audio-visual equipment Builds personal rapport with hotel management, staff, and hotel chain whenever possible. Summary of Experience: High School or GED. Some college preferred. Company may consider equivalent work experience in lieu of academic credentials Minimum of one year (1) year serving as a customer service agent in a similar industry (preferably in a Five Star Five Diamond hotel) Background in music, recording, audio-visual, computers and/or proficient in related technology highly preferred Required Knowledge, Attributes, Skills and Abilities: Embodies and encourages Extreme Customer Service both inside and outside the company Demonstrates and upholds company Core Values Professionally groomed to company standards, specific location’s standards, and to the standards of our clients (changes depending on location). Polished image Approachable, warm and friendly Articulates ideas and concepts in the English language clearly and concisely. Confident interacting with celebrities, Fortune 100 executives, and the social elite. Must convey technical concepts in plain everyday language to non-technical clients Teachable. Readily accepts strong mentoring, accountability, and practical discipline. Willing and able to learn new technologies quickly. Retains knowledge learned. Company requires that all employees faithfully advance through their respective career path Highly organized, strongly self-disciplined, and characterizes outstanding leadership skills Fluency in a second language is helpful IMPORTANT - This is not a film, photography, commercial low-voltage, install, commercial audio/video editing position. Only candidates with the required hotel audio-visual departmental experience will be considered. Qualified candidates should respond with a detailed, professional resume, complete with salary history. A great career path in a dynamic growing company starts today! ]]>

<![CDATA[Aster Data Systems located in San Carlos, Ca is a proven leader in high-performance analytic database systems for data warehousing – the first DBMS to tightly integrate SQL with MapReduce – providing deep insights on data analyzed on clusters of low-cost commodity hardware. We are well funded and small but nimble firm growing rapidly in the analytic space. The Aster nCluster database cost-effectively powers frontline analytic applications for companies such as Coremetrics, MySpace, Akamai, and ShareThis Senior Technical Support Engineer (very strong DB and SQL skills are essential for this role) Local candidates only Tech Support | San Carlos, CA, United States * Strong SQL/Relational database experience. Good knowledge of RDBMS internals (preferably multiple RDBMS systems) * Good understanding of LINUX and Windows NT environments * Some C, C++ and/or Scripting Languages * Good knowledge of data warehousing. * Resolve problems and answer questions of varying complexity for fortune 500 Customers and Partners. * Provide technical insight to customers and Partners on the interaction of the products with underlying hardware and overlaying applications, in order to provide optimal system efficiency. * Isolation and reproduction of product problems, file reports, and assist development to provide timely work-arounds and fixes to our customers. * Actively participate and contribute to new product features in conjunct Skills/Knowledge Required: Aster Data is setting the pace in analytics database technology. We offer significant growth, exciting culture, and challenge. Outstanding compensation, benefits, bonus, with equity in our firm provided. Please send your information to Herbnj@gmail.com ]]>

<![CDATA[AgilePoint, Inc, the leading provider of .NET based model-driven Business Process Management Software (BPMS), is looking for a Help Desk intern or technician that will run the IT infrastructure in our headquarters in Mountain View, CA. This is an excellent opportunity for an individuals interested in learning the latest Microsoft Technology and pursuing a career in the next generation model-driven information technology. Description: 1. Provide support and service to users – including Dell and IBM/Lenovo laptops. 2. Create and maintain virtual server environment (Microsoft Virtual PC or VMware) running AgilePoint BPMS to facilitate demonstration and evaluation for prospective customers and worldwide partners. 3. Provide customer service to our worldwide customers with regard to account and license key tracking and issuance 4. Maintain office Servers, networking, etc. 5. Maintain peripheral devices in the office (Printers, phones). 6. Maintain Servers, networking, etc. Requirements 1. Technological background 2. Knowledge in Win XP/Vista and other Office suite 3. Knowledge in Windows Server 2003 4. Knowledge in SQL Server 2000 & 2005 5. Knowledge in Active Directory and Exchange 6. Knowledge in basic networking and security administration 7. The ability to work independently and as part of a cross functional team 8. The ability to handle multiple tasks in a dynamic, fast paced environment while under pressure. 9. Excellent organizational skills with regards to keeping track of account details, asset inventory, etc. 10. Good communication skills and strong customer service skills 11. Self-driven and self starter attitude and self learning skills 12. Must have strong desire to know more. Knowledge of the following a plus (or you will learn through on-job training) 1. Windows 7, Windows Server 2005, Windows Server 2008 2. Microsoft SharePoint 2007 and SharePoint 2010 3. Microsoft InfoPath 2007 and InfoPath 2010 4. Microsoft Visio 2007 and Visio 2010 5. Microsoft BizTalk 6. Model-Driven, XML, Web Service and SOA 3. Programming in ASP.NET, C#, VB.NET About AgilePoint AgilePoint is a Gold Certified partner of Microsoft, a charter member of the elite Microsoft Business Process Alliance, and most recently awarded several recognitions by leading IT analysts in the BPM space including Gartner and Forrester: • Gartner: Cool Vendor for BPM • Gartner: BPM Magic Quadrant – Visionary pick • Forrester: .NET based Human-Centric BPMS – Stronger Performer pick AgilePoint’s award winning modern Business Process Management (BPM) solution changes the equation to improve ‘HOW’ we can create a dynamic business application faster, easier and better without resorting to traditional custom coding and to expand ‘WHO’ can build the application beyond developers, i.e. IT enabled business user empowerment. The answer is the new paradigm of next generation application development framework that combines Service Oriented Architecture (SOA), model-driven and metadata framework based Business Process Management (BPM), and composition of reusable services to enable any organization to quickly assemble process-based composite applications and deliver process-based adaptive end-to-end business integration with no code with an IT enabled and controlled environment. AgilePoint's AgilePoint BPMS solution is the first Microsoft .NET based modern BPMS that was named a Cool Vendor for BPM by Gartner, the leading industry analyst, for its excellence in architecture and technology. AgilePoint is a Microsoft Gold Partner, a managed ISV Partner, and a charter member of Microsoft Business Process Alliance. AgilePoint was also the 2005 Microsoft Worldwide Partner of the Year in Technology Innovation. AgilePoint participate in a variety of early adopter beta programs with Microsoft to ensure its continued leadership in .NET based BPMS solutions. AgilePoint has more than 300+ customers throughout North America, Europe and Asia. They include Walmart, Siemens, Philips, BridgeStone, Sunway, Petronas, Shell, Chinatrust, UMC, Vitasoy, Schlumberger, CDC, Kingston, LEGO, etc. AgilePoint has a global presence in the US, Europe and Asia. ]]>

<![CDATA[Reply to: hr@sfdata.net Located in the financial district, we are dynamic, high communication, diverse IT shop delivering enterprise services and software, with a passion for providing excellent Service to our customers and a positive and rational workplace for all of us. Presently we have a PC/LAN ANALYST II position available. For more info <a href="http://www.sfdata.net" rel="nofollow">http://www.sfdata.net</a> Job Description for the PC/LAN Analyst position: PC/LAN Analyst II Job Description: Support: o Remotely troubleshoot and diagnose hardware, software, and network problems. Assist user in navigating bureaucratic technical support systems. o Installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. o Document all work thoroughly; assist in billing process as needed by Operations and Accounting. o Complete special project assignments as needed o Perform system administration (adds, moves, changes), maintenance, and configuration for network file servers, providing back-up support as needed for the Systems Administrators o Create documentation, related to installation, testing of new configurations and maintenance of PCs for technical library. o Call users to follow up with chassis swaps o Post-migration follow-up o Other duties as assigned Computer Builds & Deployment: o Image all laptops. Reinstall MBR if necessary with Fdisk. o Builld laptops and desktops using install checklist to company specifications o Stage and prep machines for timely builds. o Maintain build-model documentation and errata. Required Qualifications: o Superlative customer service skills, and an empathetic desire to relate to the human aspects of users in need. o Working knowledge of PC hardware, Windows XP, Office 2003 and Office 2007, LAN & TCP/IP concepts o Working knowledge of Outlook and enterprise Blackberry environments o Good oral and written communication skills, ability to effectively interact with all levels of the organization o Ability to work with our client's environment. o Sound judgment and decision making qualities when accommodating unscheduled service requests or emergencies o Good trouble-shooting skills o 3-4 years of professional work experience in a dynamic office environment, including: o At least 3 years experience with PC hardware, Windows 2000/XP/2003 o LAN & TCP/IP o 2-3 years experience with DOS, Microsoft Windows, Microsoft Office suite and related Windows applications including Blackberry and Palm (4 years with Senior Systems Analyst) o Honesty & Integrity; no felony convictions or financial impropriety. Preferred Qualifications: o Basic knowledge of working in an Active Directory environment o Familiarity of Ticket tracking systems ticket management o MCP, MCSA, MCSE certification preferred o Other duties as President, A/E or Support Team Lead may require. The ideal candidate has the following attributes: Team-player Attention to Detail Reasonably Organized Customer Focused Respectful of a diverse environment ]]>

<![CDATA[T324, a web and technology consulting firm based in Berkeley/Albany, currently has an opening for a part-time entry-level Computer/Network Support Consultant at our Solano Avenue office. This position will provide PC, network, and related support for our clients and requires some work on-site at our clients' place of business. You will be involved in projects that run the gamut: from recommending and installing new hardware and software, to troubleshooting day-to-day problems, to handling network security, firewalls, system migrations, server administration, backups, etc. There will also be some opportunities for web site maintenance and internal system administration. If you are looking for experience (like if you've recently graduated college or university), this is a great opportunity to work with a large number of clients (we have hundreds) in a compressed time frame. If you already have some experience, we have lots of interesting opportunities to expand your skills, do great work, and be truly appreciated for what you do. Please review our web site to become familiar with the range of <a href="http://www.T324.com/services/" rel="nofollow">services</a> we offer and the types of <a href="http://www.T324.com/clients/" rel="nofollow">clients</a> we serve. We are looking for someone who really knows their stuff, can work independently, and wants to help us grow our business in this area. You must like tech support. In addition, you must have a real love of TECHNOLOGY in general, be able to work EFFECTIVELY, and be good with PEOPLE. Responsibilities: * Recommend, install, and troubleshoot computer/network hardware and software * Provide ad hoc support to T324 clients on a daily basis * Implement and maintain managed applications and services Experience required: * At least one year of relevant work experience, but preferably more * Demonstrated ability to work smart, fast and organized Qualifications: * Bachelor’s degree preferred * Must be highly proficient tech support, both PC and Mac * Familiarity with routine applications: office, email, backup, antivirus, etc. * Good interpersonal and customer service skills * Attentive to detail, well-organized, and good at multi-tasking A definite plus: * Familiarity with MS Small Business Server and Exchange * Knowledge of advanced hardware firewall (like Juniper) and VPNs * Web development experience * Web server/application administration, both Windows and Linux * Taking apart and reassembling computers for fun in your spare time * Good sense of geek humor To apply: * Send your résumé and URLs of relevant work (if applicable) * Review our web site and tell us why you think T324 would be a good fit for you This is a part-time on-site position with the potential to convert to full time with benefits (medical/dental/vision, paid vacation and holidays). Salary is $12-$15 per hour with upside potential as you prove yourself and gain experience. No consultants or out-of-towners need apply. ]]>

<![CDATA[Morrison & Foerster LLP, an AmLaw 20 law firm with 16 offices worldwide, has an opening for a SharePoint Administrator (Contract to Hire) in our San Francisco office. Morrison & Foerster LLP is a premier global law firm committed to delivering success for our clients around the world. We achieve that by hiring the best talent for every position in our firm. Our progressive workplace policies and our commitment to diversity and collegiality create an environment ideally suited to teamwork and collaboration. We are proud of our numerous workplace awards, including being named to FORTUNE’s list of Best Companies to Work For, American Lawyer’s ''A'' list, and for several years running, have been the Vault survey’s #1 law firm for diversity. RESPONSIBILITIES As the SharePoint Administrator (Contract to Hire) you will be responsible for 2nd level support for our portal related systems, both external and internal including SharePoint/WSS/MOSS 2007. Must be proficient in SharePoint/MOSS architecture, design, administration and related technologies including farm configuration and scaling. Must have a strong grasp of web development using Visual Studio and be able to assist others developing custom web parts for SharePoint. Must be able to troubleshoot both site and server issues. Ensure client service and satisfaction are attained in all areas of position. QUALIFICATIONS 1) Bachelor’s Degree in Computer Sciences or relate field 2) Minimum 2 years of SharePoint Systems administration and implementation. 3) Working knowledge with SharePoint Workflow Foundation and Windows Server environments as well as Vmware a huge plus 4) Visual Studios, C# and ASP.NET development and web interface experience is huge plus. 5) SharePoint Certification is desired. 6) Expert level knowledge of SharePoint 2007, MOSS and Windows SharePoint Services (WSS) 3.0, IIS, InfoPath and MS Office Integration. Including the ability to architect, design, configure and properly scale a SharePoint Server Farm. 7) Assist with and act as internal consultant on our SharePoint strategy. 8) Lead the team through upgrades and new deployments. 9) Provide support, cross training, documentation and skills development to others. 10) Site provisioning, configuration and permissions administration. 11) Custom script development to automate processes within SharePoint. 12) Develop InfoPath forms, list and workflows. 13) Strong SQL Server 2005/2008 skills (Relational Engine, Integration Services (SSIS)) including database table design and Stored Procedure authoring 14) Understanding of technologies used to support secure Extranets 15) Experience with Plumtree Portal is a plus 16) Experience with a Web Content Management System is a plus 17) Ability to provide effective technical support in time-constrained situations. HOW TO APPLY Please apply on-line by visiting <a href="http://www.mofo.com" rel="nofollow">http://www.mofo.com</a> or <a href="https://recruiting.mofo.com/psc/CandidateGateway/APPLICANT/HRMS/c/HRS_HRAM.HRS_CE.GBL?&SiteId=1" rel="nofollow">click here</a> to go directly to the Careers link This job is listed under job ID 21452. Morrison & Foerster is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Morrison & Foerster hires the candidate. Thank you. ]]>

<![CDATA["Volt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace. Description: Contract to Hire Excellent opportunity to work with a Northern Californian firm specializing in the integration of telecommunications solutions into corporate environments. Client has performed thousands of installations from simple small business telephone systems to international Voice over IP deployments. Chance to work with a staff that has a unique combination of knowledge and experience covering the voice and data industry. Client has particular expertise in the areas of VoIP, Network Infrastructure, Contact Center and Messaging. By partnering with companies providing best-of-class hardware and software, and by maintaining high levels of knowledge and experience within organization, client is able to provide outstanding solutions to their customers. POSITION SUMMARY - Essential Functions: " The Avaya Switch Technician will perform as a matrixes resource under supervision. " Switch Technician designs, configures, implements, maintains and trouble shoots Avaya equipment, systems, software, trunking and network integration. " The candidate smust be knowledgeable on Avaya S8XXX, Definity, Intuity LX, and IP Office, and associated Avaya adjuncts. Requirements: " Must have 3+ years in a Local Exchange Carrier or enterprise PBX environment performing or supervising installation and repair of telephone equipment and wiring. " Must have Telecommunications product knowledge in ISDN, Centrex, PBX, Data, IP etc. is required. " Must be fully trained and possess the experience and skills required to complete tasks associated with the Avaya product line and associated Avaya adjuncts. " Must have knowledge of current technological developments/trends in area of expertise. " Must have demonstrated team working skills with the ability to meet multiple deadlines. " Must possess a strong broadly-based knowledge of telecommunications systems and services including features, design and performance/quality standards. " Must have the ability to analyze and interpret the needs of customers and offer appropriate solutions. " Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in diverse organizations. " Must have the ability to use common Windows-based software programs (e.g. MS Word, MS Excel, MS Project, MS Power Point). " Must possess the ability to gather and compile data and prepare reports. " Must have the ability to communicate effectively, both orally and in writing. " Must have a clean DMV record. " At least 3 Years of related work experience as Telecommunications Technician. ]]>

<![CDATA[Atlas Copco is the world leader in compressed air technology. General Description – Perform routine maintenance and repairs on air compressors at customer locations, including completion of relevant paperwork and reports. Compressor Preventative Maintenance and Repairs (80%) – Perform routine, preventative maintenance and repairs on oil injected and oil-free air compressors. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning compressors, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs test and document the proper operating parameters of the compressor. Provide basic tools to accomplish job along with normal maintenance of tools and equipment. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations. Develop rapport with customers through effective communication, interpersonal skills, and professionalism. Serve as an ambassador for the company, promoting the Atlas Copco “Way". Train and assist other Service Technicians. Provide technical support to other departments and personnel as required. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times. Recordkeeping and Documentation (20%) - Complete customer work order forms, service data reports, time cards, expense reports, and other job-related paperwork as required. Perform additional assignments as required. Requirements Experience – 1-2 years of technical field service experience maintaining and repairing compressed air equipment (Atlas Copco and other) or equivalent. Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of Atlas Copco Industrial and Oil-Free compressors. Strong mechanical and electrical skills. Hand tools appropriate for the position Education – High School diploma required with technical training in mechanical and/or electrical. Skills – Must be self-directed and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills. Must be proficient in Microsoft Office, including Word and Excel. Occasional overnight travel may be required on short notice. Availability for 24-hour emergency calls. Heavy lifting required. Must have a valid driver’s license. ]]>

<![CDATA[Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection™ for more than 44 million employees at organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com. Websense is currently seeking a Technical Support Specialist for our San Diego Office. We are accepting resumes from candidates in the Bay Area and will offer a relocation package to join us in Sunny San Diego! Job Summary: Answer basic and complex telephone or written inquiries from customers regarding Websense and select third-party products, analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions. Maintain records of customer contact to track customer history and report recurring problems to software development group. Duplicate and escalate complex issues to appropriate functional team, act as a technical advisor to assist Technical Support Analysts and perform special projects as assigned. Candidates will be seasoned, experienced technical support professionals with the ability to resolve a wide range of issues in imaginative and practical ways, the ability to work on problems of a diverse scope where analysis of situations or data requires evaluation of identifiable factors. The candidate will demonstrate good judgment in selecting methods and techniques for obtaining solutions. Essential Functions: Primary responsibilities: Provide technical support via phone and email for Websense software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found. Document all technical inquiries and customer-reported problems in the customer tracking database and in the escalation tracking system, including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you. Research difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems. Update the Knowledge Base with solutions as appropriate. Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation. Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation. Perform special projects and duties as assigned. Qualifications: Education and Experience: BS degree or higher in Information Systems, Computer Science, or related experience. Five years of technical and customer service experience in a professional industry, in an end-user computing environment, utilizing effective phone and email communication skills. Hands-on experience with at least 75% of the following, with a level 4-5 expertise on a scale of 1 to 5: TCP/IP, Firewalls, Routing, Network Administration, DNS/DHCP, Proxy Servers, Windows 2000, NT, Novell, Directory Services, SQL, Unix, Linux, Solaris. Prefer experience in one or more of the following areas: Cisco and Checkpoint firewalls, Microsoft Proxy/ISA Server, SQL Server. Certifications and/or coursework in many of the following areas: Websense, TCP/IP, Firewalls, Routing, Network Administration, DNS/DHCP, Proxy Servers, Windows 2000, NT, Novell, Directory Services, SQL, Unix, Linux, Solaris. Knowledge, Skills and Abilities: Strong understanding of customer-support standards and processes, including problem resolution, in an end-user computing environment. General knowledge of Microsoft Office and experience creating procedural documentation. Thorough understanding of how computers operate, including familiarity with hard-drives, memory, networks, and other hardware. Basic understanding of TCP/IP, Firewalls, Routing, Network Administration, Proxy Servers, DNS/DHCP, Windows 2000, NT, Directory Services. Seasoned, experienced Technical Support professional with a full understanding of industry practices and company policies and procedures. Resolves a wide range of issues in imaginative and practical ways. Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Ability to interact professionally with senior internal and external personnel. Works effectively with little instruction on day-to-day work and general instructions on new projects or assignments. Committed to providing exceptional customer service and providing measurable results that demonstrate quality customer care. Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email. Ability to work independently and as part of a team in a customer-driven, fast-paced environment. Accurately type 35-50+ wpm. TO APPLY: Click <a href="http://www.jobvite.com/j/?aj=oTcgVfw0&s=Craigs%2bList" rel="nofollow">here</a> to apply. Websense offers a comprehensive compensation and benefits package which includes Medical / Dental / Vision Insurance Plan options, Flexible Spending Accounts, 401K Retirement Plan with Employer Match, Employee Stock Purchase Plan, Vacation, Sick and Holiday Paid Time Off, Tuition Reimbursement, a Commuter Program including Public Transit and Coaster Subsidy, Gym Discounts and more. ]]>

<![CDATA[Coyote Point Systems Inc, is looking for a dynamic, multi-tasking person to join our growing support team. Coyote Point has a great working environment as well as opportunities for advancement. JOB DESCRIPTION: Work closely with our customers to provide technical support. Be the lead contact for technical support for our top-tier customers. Analyze support needs and complete requests for information and documentation. Analyze customer network information. Reproduce customer environments in the lab. Manage special projects. SKILLS: Minimum of 2 to 4 years experience in a technical support role, in a networking environment. Strong understanding of TCP/IP, routing protocols, HTTP, SSL, UDP and DNS. Strong troubleshooting and problem solving skills. Administrator level knowledge of Windows and UNIX. Coyote Point Systems Inc. is an equal opportunity employer who offers a competitive benefits package. ]]>

<![CDATA[We are a small, growing computer service company located in the East Bay. We are looking for a part-time field service technician. Job Description: This position performs onsite computer service & repair to residential and business customers in the East Bay, include providing wired and wireless networking services, general PC repair, and network device setup. The Field Services Technician must be able to interface with customers, service technicians, technical support personnel, and other professionals and have the communication skills to convey the situation in a professional and logical manner. This is an on-going part-time position, approximately 10-25 hours per week. Essential Functions: * Connectivity to the Internet. * Home & Business Network Configuration & Software Installation * Email account setup * Running PC Optimization Routines * File Sharing, Wireless Connectivity, and Printer configurations * PC virus scan/spyware configurations * Basic PC Service & Repairs * New computer setup and network peripheral device installations (Scanners, Printers, etc). Skills and Requirements: * Must have strong communication and customer service skills. * Minimum 3 years experience supporting Windows XP/Vista/Windows-7 and/or Apple/Mac Operating Systems in both Home Networking & Business environments. * Experience in multiple-user business environments preferred. * Ability to work a flexible schedule including evenings and weekends. * Must have a Valid state driver's license and non-negligent driving record. We provide the vehicle, tools and equipment. * Ability to lift and move up to 80lbs For immediate consideration, please email your resume with hourly rate requirements.]]>

<![CDATA[We are a well-established and growing Silicon Valley company that needs customer-oriented IT professionals with three to five years of recent IT support experience who are looking to develop their careers. If you enjoy helping people and results matter to you, you might be our ideal candidate. We offer a challenging and stimulating professional environment with opportunities for growth and career development, including competitive salaries and benefit packages. Job Description Provide optimal workstation and network support with a professional attitude. Support other team members to achieve company goals. Assist in documentation and development of standards. Perform system builds, application installations, troubleshoot networking issues, etc. as directed by management. Qualifications and Requirements -Three years professional IT support experience in an office or professional setting -Skilled in Microsoft Windows 2000, Vista, 7 -Proficient with Microsoft Servers (2003–2008) -Experience with Microsoft and Cisco Networking -Service oriented and customer focused -Excellent communication skills -Self-motivated and goal oriented To Apply Must be authorized to work in the US, posses a valid driver’s license and live in the SF Bay Area to be considered. We perform testing and background checks. To apply, please email your resume in Word format to the address provided, cover letter is optional. ]]>

<![CDATA[iLearn Institute, a California approved vocational school, is seeking a duly qualified technical instructor to join our friendly staff and to provide excellence in training. The desired candidate must possess the academic, experiential and professional qualifications to teach, including a minimum of three years of experience, education and training in current practices of the subject area he or she teaches. Technical courses currently offered include Microsoft Windows, Microsoft Office, Dragon NaturallySpeaking, and Rosetta Stone. Other technical courses will be added once they are approved by the state. Beside classroom instructions, some training will be conducted at the students' homes so having a reliable automobile with insurance is essential. Bilingual in Spanish is highly preferred. Minimum technical requirement: CompTIA A+ or equivalent If interested, please reply directly or fax your resume/cover letter to (415) 362-7040.]]>

<![CDATA[Technical Support Administrator The Technical Support Administrator provides technical support to internal users in Mountain View. This is a multiple operating system environment (Mac, Linux and Windows). You will assist in problems (via walk-up or ticketing) related to software and hardware on laptops and desktops; VPN and wireless configurations; and mobile device activation/troubleshooting. Other duties may be assigned; therefore, flexibility is a must. You may be asked to work nights and/or weekends. The ideal candidate will have 1-2 years of desktop support experience, preferably at the enterprise-level. Expert troubleshooting knowledge of Windows XP/Vista, Linux and Mac OS X is highly desired. A Bachelor's degree is required. This position is ideal for recent college graduates.]]>

<![CDATA[e4e Business Solutions is a global services company specializing in outsourced technical support and services for leading technology companies. We provide sophisticated, customized solutions to leaders in entertainment & education software, computer manufacturers & more. We are seeking a Field Service Engineer to provide Field Support to the Northern California area. Primary responsibility will be to provide a region of dealers and customers technical support of electrical/avionics equipment and systems installed on general aviation aircraft. This position will focus primarily on supporting one line of products; however, support of other electrical/avionics systems may be required. This position will also provide training to dealers as required to support new and existing products. A region of dealers and customers will be assigned. Will work closely with sales and customer service personnel as part of a larger customer support strategy. May be required on occasion, to work weekends and/or holidays in support of customer requirements. Must be flexible to travel on short notice to support in-service issues with customer aircraft. Will work from home and travel the area 25% of the time. Responsibilities include but may not be limited to: • Provide technical assistance and training for Customers and/or Dealers as required. • Establishing long term professional relationships with strategically important dealers and customers. • Develop a teaming relationship with members of the Technical Operations, Sales, and Customer Service Organizations and participate on customer core teams as needed. • Work with Training Department to develop or update training programs appropriate for Customer Base, and provide training as required. • Develop and execute a proactive support strategy within region including a well coordinated contact plan for dealers. • Provide support for the Technical Operations Center as required. • Using Six Sigma tools to complete projects. • Other Activities may be assigned. Basic Qualifications: • 10 years of relevant experience • Bachelors degree in a technical discipline • Customer facing experience required Additional Qualifications: • Four (4) year college degree or 10 years of relevant work experience preferred. • Thorough knowledge of electrical/avionics equipment and systems, and system software installed on Business Airplanes. • Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships. • A&P license is desirable. • Demonstrated communication and teamwork skills. • Experience interfacing and resolving customer concerns and problem solving. • Ability to learn and use customer management and knowledge management tools. • Demonstrated business acumen. • Strong Interpersonal skills with ability to work independently, as well as part of a team. • Strong verbal and written communication skill, with ability to positively influence others. • Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution. • Minimizes defects and enhances process improvements using Six Sigma Plus tools. Compensation: Commensurate with experience. All submissions MUST include salary history AND salary requirements for consideration. Benefits: e4e offers a comprehensive benefits package including medical, dental and vision insurance, generous paid time off, 8 company paid holidays, 401(k) plan, and company paid life and disability insurance. ]]>

<![CDATA[Contractor Opportunity: We are looking for an experienced Mac Tech with some PC expertise for our San Jose office. This position will provide part time or on-call IT support. Qualified applicants will be troubleshooting basic computer problems for laptops and desktop systems between the hours of 9am-5pm, Monday through Friday. We are currently offering 5-8 hours per week to cover IT helpdesk requests. Experience with servers, firewalls, routers and switches are not required, but familiarity with these systems would be very helpful. Our Requirements • 2 years of Mac support. • 2 years of PC support. • Experience troubleshooting laptops, desktops, printers and scanners. • Excellent communications skilled. • You must live in the South Bay Area. If interested, please send us your resume. ]]>

<![CDATA[In this position you will have the opportunity to interact with both Finance and IT to identify process and system improvements, drive change and provide executive visibility in support of both organizations. This position is responsible for supporting the Chief Information Officer (CIO) and Chief Financial Officer (CFO). It requires working in close conjunction with the Information Technology staff and financial organizations to direct process systems improvements, manage the overall financial portfolio, creation and oversight of all IT projects for the enterprise and to assist with projects to standardize reporting, forecasting, and variance analysis based on established company policies. Selected candidate will be responsible for contributing to monthly review financial results and providing analysis of trends and variances; analyzing cost drivers and their cause/effect. Summary of essential job functions: <li>Support CIO and CFO to ensure that technology is aligned with business goals and capturing the maximum value from technology investment and major expenditures <li>Assist and manage annual capital and operating budgets for all IT departments <li>Collect and analyze historical data for the budgeting process (payroll, provider production and collections, P&L historical data) <li>Maintain integrity and control totals in budget files <li>Develop monthly and quarterly forecasts <li>Produced monthly budget variance analysis reports as well as ad-hoc analysis as assigned by management <li>Compile, analyze, and distributes weekly/monthly reporting and analysis as requested by upper management <li>Assist with the monthly opening/closing & processing, prepare monthly accruals and reconciliations <li>Manage IT procurement and vendor management functions <li>Telecom expense management <li>Special projects as necessary Required Skills: <li>Two to four years related experience required to include: financial reporting, analysis, IT systems knowledge, and demonstrated competence with OPEX and CAPEX budgeting and fiscal management. <li>BA/BS degree in Finance, Accounting or IT field or equivalent experience required. <li>Excellent communication skills necessary to explain complex concepts to management or clients. <li>Valuable experience in gathering, recording, and interpreting accounting/financial data <li>Strong Excel financial modeling, analytical, numerical and statistical skills <li>Goal-directed; meet deadlines, good under pressure, and strong on follow-up <li>Solid understanding and working knowledge of GAAP <li>Ability to work both independently and collaborately <li>Working knowledge of financial and data analysis software such as Excel, Access, Visio, Crystal Reports, Hyperion Essbase, Lawson, and QuickBooks. Ability to learn new software packages as appropriate <li>Ability to work effectively under deadlines and changing priorities <li>Ability to problem solve and develop creative solutions <li>Ability to treat confidential information appropriately <li>Knowledge of Lean, Six Sigma, Continuous Improvement, and other process related skills. <li>Proficiency in project management, ability to facilitate and lead teams, and develop on time efficient systems solutions. <a href="http://www.cytiva.com/cejobs/applyrhw.asp?rhw?rhw7663?silveria?6" target="_blank" rel="nofollow"> For quick consideration Click here to apply </a> ]]>

<![CDATA[Telecommunication Field Technician for Avaya Systems Unified TelData (UTDI), an award-winning partner to the industry leaders AVAYA, Nortel (BCM), and Cisco, is looking for technicians with a *Can Do Attitude*, *Demonstrated ability to successfully perform multiple tasks*, and who will directly contribute to a *Successful Client Experience*, to join our growing company. Position is Systems Engineer & Software Specialist. You should have demonstrated/verifiable telephone system installation and maintenance experience with Avaya equipment. Retired manufacturer direct technicians are welcome to respond. Please do not reply without prior installation experience. DETAIL OF RESPONSIBILITIES: • Installation and support of Avaya Telecommunication Systems primarily within the San Francisco area. • Perform MAC activities and complex program changes on Avaya telephone and voicemail systems. • Install, test and turn-up complex voice, data, voicemail, call center and unified messaging systems. • Install or extend Telco circuits (T1, FR, ISDN, ATM, DSL, etc.) at customer sites. • Excellent customer communication and interface. • Work with Avaya Technical Support personnel in troubleshooting complex problems. • Administrative record keeping (service orders, time logs, DOA, RMA, etc.). Develop and maintain a current database on all products s/he works on. • Interface with Local Exchange Carrier technicians and support personnel to ensure 100% functional service of UTDI equipment/services. • Attend certification training in house or off premises for certification in Avaya product/equipment. • This is a field technician job and requires a clean DMV record. Travel required and mileage reimbursement is offered in lieu of company provided vehicle. • Ensure front-line customer satisfaction by dealing professionally and effectively with customers, both internal and external. • Provide rotating 24 hr on-call coverage. • Additional responsibilities as position requires. JOB EXPERIENCE: Solid experience installing or maintaining one of the following: Avaya Definity legacy PBX’s such as G3r’s, SI’s and or CSI platforms. Communication Manager / Aura product family to include S87XX servers and all corresponding gateways such as G650’s, G450’s and legacy cabinet models such as MCC and or SCC. Avaya telephones and voice mail systems such as Intuity Audix and Modular Messaging Systems. Must have a minimum of 3 to 5 years voice/data communication technical experience in a customer environment. Proven ability to diagnose/troubleshoot on various technologies. Call Center capability and IVR experience a plus. Looking for someone who has demonstrated high customer service skills and believes in truly *satisfying the customer requirements!* Must be willing to be part of a 24-7 operation, want to become part of a growing team and have a strong team commitment, be reliable, demonstrate flexibility, and have an understanding of dispatch protocols. QUALIFICATIONS: • College Degree preferred. High School degree required. AA degree or Vocational Technical Training Certification will be considered based on experience. • Minimum 3-5 years of voice/data technical experience required. • Avaya Technical Training Certificate Required (will consider waiving this requirement based on number of years of Avaya installation experience). • Experience with High Cap (T1, ISDN PRI, 56K Frame Relay) preferred. • Ability to work on own and work with limited supervision. • Excellent Customer Service and Communication skills required. • Proficiency with computers to include Word and Excel required. BENEFITS: • Compensation is extremely competitive and is based on years of successful manufacturing partner’s installation experience. • Complete Health and Dental Insurance • 401(K) • Personal Time Off (PTO) • 2 Weeks Vacation If you want to become part of a growing and winning team, please email (hr@utdi.com) your resume and salary history to us or you can fax it to: (415) 977-7200. You will only hear from us in 7-10 business days if your qualifications are a match. We will keep your resume in our active file for six months. Thank you for your interest in UTDI. EOE ]]>

<![CDATA[Quality Assurance Back-Up, Full Time Our QA Associates are some of the most important members of our team by helping us to achieve and maintain the quality of our products and services. We currently seek a self-motivated individual willing to learn and grow. This QA position is in one of our ISO certified cleanroom facilities in Milpitas, CA . Responsibilities · Daily testing inside cleanroom lab, monitoring the quality of our products, use of analytical tools, data entry, and completion of testing certificates. · Inspection includes visual and under the microscope per provided sampling plans and company’s testing procedures. · Monitoring and data gathering of various parameters inside and outside cleanroom. Requirements · Dependable, excellent attendance and punctuality. · Able and willing to work holidays, weekends and early shifts when required. · Willing to work on repetitive duties as needed, such as testing, visual inspection and data entry. · Able to work efficiently under minimal supervision. · Must have good verbal and written communication skills in English. Able to efficiently read and understand procedures and specifications in English. · Demonstrated experience at an intermediate level of Microsoft Office computer programs (Word, Excel, Outlook), 10 key and proficient with keyboard. · Must be a team player, flexible, willing to switch tasks as instructed. · Able and willing to work standing for long periods of time when required. · Detail oriented, able to gather and record information/data with accuracy and efficiency. · Basic mathematical skills. Able to use practical application of fractions, percentages, ratio, proportion and exponential numbers. · Reasoning skills. Able to apply principles of logical thinking to identify problems/non-conformances, collect data, establish facts, and draw valid conclusions; interpret technical instructions in mathematical form; deal with several abstract and concrete variables. · Multi-task and still be organized. Preferred · Experience working for a cleanroom facility in a department where full gowning protocol is required. · Experience performing visual inspection using microscope. · Bilingual (English/Spanish). · High school education preferred or completion of technical or vocational program in related programs or equivalent industry experience. · Experience working for an ISO certified company. About Us With 1,700+ employees in 33 locations across the U.S., we are a leader in the growing uniform and cleanroom garment rental industries. Since 1932, we have been working to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowing that they play a vital role in the day-to-day success of a $120 Million dollar company. We're looking for similar individuals to join them, and make their own contribution in our team approach. EOE. NO PHONE CALLS PLEASE. QUALITY SERVICE SINCE 1932! APPLY NOW Since 1932, Prudential Overall Supply has been a leader in the uniform rental industry. We're proud of our history and are excited about our future. If you're growth oriented, career minded, and looking for a challenging and rewarding opportunity, we would like to hear from you. EOE (Equal Opportunity Employer) Please no phone calls. E-mail your resume to: rubenda@pos-clean.com or bring your resume and apply at 1437 N. Milpitas Blvd. Milpitas, CA 95035. M-F, between 9:00 AM to 1:00 PM.]]>

<![CDATA[precigeo ( www.precigeo.com ) is the leading provider of aerial-cad services to the solar and insurance industries. We are looking for a customer support person to work with our growing customer base. The qualified applicant will have excellent communication skills, enjoys working in a team and has a passion for customer satisfaction.. Experience with GIS, CAD and an interest in solar energy is a plus.. ]]>

<![CDATA[This is an excellent opportunity for a candidate with 4+ years of experience supporting computer hardware and software, with a potential for growth and career progression into the challenging and lucrative IT consulting field. We are a well established IT consulting firm with clients throughout the San Francisco Bay Area looking for the best candidate to fill this key position. The successful candidate will possess up-to-date industry experience and display a high degree of professionalism. Excellent communications and customer service skills are a must. Job Responsibilities: <ul> <li>Solve server, email and workstation issues remotely using remote control tools <li>Respond to assigned service tickets generated by monitoring systems and client requests <li>Communicate to clients the status of their service tickets and provide updates <li>Proactively identify and prioritize problems, provide troubleshooting and resolution while ensuring customer satisfaction <li>Ensure managed service accounts are set up and performing properly <li>Document work performed for customer on assigned service tickets <li>Coordinates with field consultants to resolve on-site issues or go on-site as necessary <li>Collaborate with other team members in solving issues to provide excellent service</ul> Required skills and Certifications: <ul> <li>4 years minimum Helpdesk engineering experience <li>Minimum MCP certification, MCSE preferred <li>Experience with Microsoft based platforms critical: <ul> <li>Windows Server 2003/2008 – Exchange Server 2003/2007 – SBS 2003/2008 <li>TCP/IP, DNS, AD <li>Backup Software experience <li>Network Security devices (SonicWall, Cisco, etc.) <li>Windows XP/ Windows 7 <li>Microsoft Office <li>PDA’s (Blackberry, iPhone, etc.)</ul> <li>Must possess excellent customer service, written and oral communication skills <li>Must possess a valid CA drivers license and have reliable transportation <li>Must be trustworthy, reliable and show initiative; have the flexibility to work independently and as part of a team. <li>Must be able to multi-task in a fast-paced, dynamic environment <li>Must be able to rapidly research problems and deliver sound solutions by leveraging existing knowledge bases and search engines. <li>Ability to remain calm and polite under stressful conditions; friendly, cheerful and overall exemplifies a customer service approach. <li>Must be able to explain technical terms and solutions to non-technical customers. </ul> Benefits and Compensation: Medical Benefits Dental coverage 401K plan Paid Vacation, holiday pay, and PTO Salary will be commensurate with experience & performance Equal opportunity employer. If you're looking for a great technical position, enjoy working with customers, and want to work for an outstanding company that makes integrity and service the priority, then we may be your future...send us your resume. (Please submit all resumes as Word attachments to response e-mail reply to this post.) ]]>

<![CDATA[San Domenico School is a not-for-profit organization operating as an independent Catholic School offering a co-educational program for grades pre-K through eight, and a high school college preparatory program for girls, boarding and day. The school provides an award-winning Virtuoso program, a thirty-horse equestrian center, as well as a progressive sustainability program. Established in 1850, the School is one of several institutions sponsored by the Dominican Sisters of San Rafael, California. SUMMARY The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, copier printers, and AV equipment. The Desktop Support Specialist will report to the Director of Technology and work closely with other members of the technology department and San Domenico community to support all internal clients and end users (faculty, staff, and students). ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED) • Set up, maintain and troubleshoot Mac OS and Windows desktop and notebook computers • Install and configure software • Set up and configure printers, scanners and other peripherals • Document issue status and resolution using the help desk ticketing system • Maintain excellent communications with the Director of Technology, other members of the technology department, and all client/end users • Maintain and troubleshoot classroom audio visual equipment • Work with outside vendors as needed • Zealously maintain inventory and other databases • Execute other assigned tasks NECESSARY SKILLS AND ABILITIES • Ability to clearly communicate technical concepts to non-technical people • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures • Ability to multi-task in a fast-paced environment • Ability to understand when it is necessary to bring other resources, such as the Director, to help in problematic issues REQUIRED EDUCATIONAL BACKGROUND AND/OR EXPERIENCE The successful candidate will have the following experience or knowledge in the following areas: • 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS) • Experience supporting Windows XP and Mac OS desktops and notebooks in a networked environment • Microsoft Office 2003 or 2004 • Outlook 2003 and later, Entourage 2004 and later • Experience working in a structured, process-driven environment • Minimal knowledge of TCP/IP networking, related network services (i.e., DNS, SMTP, DHCP, etc.) • Minimal knowledge of Active Directory concepts and administration • Ability to climb a ladder to service classroom projectors and similar equipment • Must be physically able to lift up to 30 pounds Preferred: • Experience or exposure working in an academic environment • Outlook or Entourage in an Exchange environment support experience • Wireless 802.11b/g experience COMPENSATION: Depending on experience, targeting $45,000 range. BENEFITS include: • health & dental insurance; life & disability insurance; matching retirement plan, flexible spending accounts • 20 vacation, 10 sick, and 3 personal days per year • great work environment & delicious lunch provided daily San Domenico is an equal opportunity employer and embraces people of all faiths and backgrounds. For more information on the School, go to: www.sandomenico.org. Please send your resume, cover letter, and salary requirements to technology0310@sandomenico.org. ]]>

<![CDATA[Training Manager Reports to: Position reports to Vice President of Services Location: Redwood City, CA or St. Louis, MO office Job Description: Host Analytics is seeking a seasoned Training Manager who will be responsible for the strategic direction of the Host Analytics’ Training organization as well as execution of the training materials and classes. This person in this position will be a player/coach and must be able to define the different types of training needed as well as create and deliver the content. Company Overview: Host Analytics is a highly regarded software company in the Corporate Performance Management (CPM) space. The company offers a comprehensive and unified CPM solution that appeals to both mid-market companies and large enterprises. One central aspect to its value proposition is that the product is primarily offered as a Software as a Service (SaaS) model, the most compelling delivery models in enterprise software today. The integrated solution includes planning and budgeting, revenue forecasting, financial consolidation, dashboarding and scorecarding, and flexible reporting. Specific Responsibilities: • Conduct direct training sessions for on-boarding of new employees, partners and customers over the web as well as onsite. • Identify opportunities within the customer base for new/different types of training. • Write and update training manuals and handouts for training purposes. • Design, organize, set up and deliver courses to meet the needs of customers. • Monitor, evaluate and review the quality and effectiveness of training, assessment and outcomes of courses delivered. • Keep up to date with Host Analytics’ software releases. • Coordinate the administration of training courses as well as pricing of training courses. • Develop content that is in line with the SAAS delivery mechanism, i.e. self running demos, self training documents. Position Requirements: • Bachelor’s Degree in Business with an emphasis in management or finance – or equivalent experience. • 5 – 8 years’ software training experience including experience in setting strategic direction of training programs. • Experience in designing and delivering software training courses, preferably in Corporate Performance Management (CPM) or at a minimum in ERP, CRM or BI to a wide range of users/customers. • Excellent communication, writing and organization skills. • MCT (Microsoft Certified Trainer) qualification is preferred. • Knowledge of the CPM space with relevant experience is ideal. Personal Characteristics: 1. Customer focus: The successful candidate will have an indomitable (external and internal) customer focus. 2. Strong work ethic: He or she will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex challenges in a sustainable, proactive fashion. 3. Passionate commitment to the company and your profession: Champions projects and the company’s needs and implements a model of continuous improvement in both company goals and project-related tasks. 4. Problem solver: Should be a strong, analytical problem solver with a strong attention to detail. 5. Accountability: He or she should be a results-oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of initiatives. 6. Entrepreneurship, sense of urgency: The successful candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions. 7. Flexibility and adaptability: Should be able to switch gears in various high-stress situations and apply him or herself to quickly learning new technologies and adopting new methodologies. ]]>

<![CDATA[Location: Southeast Bay Area - Fremont, California Do you love mathematics? Do you like word problems and algebra? Do you enjoy writing scripts to present data graphically via the web? Looking for a position at a large, stable growing technology company? Looking to contribute to a team with worldwide reach and impact? Join our team and grow, learning about leading edge Internet technology in a fun, interesting environment. Hurricane Electric’s Internet backbone network extends throughout the US, Canada, Europe, and Asia, to the top cities of the world. Hurricane Electric is one of the top largest Internet backbone networks on earth. Hurricane Electric has state-of-the-art colocation facilities in both Fremont and San Jose, California. Hurricane Electric Internet Services is looking for a Mathematician or Software Engineer to create web pages (using Ruby, PHP, perl, and SQL) and client side applications (using flash or java) to solve math word problems and create resources to teach mathematics to the public at large, as well as work on web based data visualization projects. This position will also involve providing phone and email support for Hurricane’s colocation customers. Compensation: Approximately $50k/year, comprehensive Medical and Dental Insurance, 401K, paid holidays and vacation Great advancement possibilities exist for those with initiative. Hurricane Electric offers on-the-job training with pay to all applicants who qualify. Discover your true potential! Become a skilled web developer with a focus on mathematics. Learn and develop your part of a fast growing company. Duties and Responsibilities May Include: * Solve math word problems and translate them into problems that can be solved by a symbolic math package. * Write Math tutorials. * Create web scripts and calculators to solve common math dependent trade and engineering problems. * Answer and return technical phone calls. * Respond to customer support emails. * Write scripts for web site development and system administration. * Handle work order tickets. * Utilize your creative mind to create new web sites and web services. * Assist network engineers with diagnostics. Position Requirements: * Must have strong math background. * Excel as a team player, contributing to the department’s excellent standards and maximizing them to new achievable heights. * Ability to follow direction and work independently, as well as part of a team. * Must have effective interpersonal skills to work cooperatively and proactively. * Must have desire to learn and ability to retain training. * Self-motivated, results-driven with strong work ethic and integrity. * Possess excellent verbal/written (English) communication skills. * Must have prior work experience using HTML, Ruby or PHP, SQL, and Linux. * Extensive knowledge of at least one programming or scripting language required. * Knowledge of Perl, Flash, Javascript, Java, or C++ a plus. * Experience with Mathematica, Matlab, Maple, Axiom, or Sage a plus. * Must be able to lift 30 pounds. * Must have a clean background and be drug free. Full Time Position All Shifts Available 11:00am-7:00pm, 7:00pm-3:00am, 3:00am-11:00am We offer excellent training in an ever growing exciting environment. Please send your resume to resume@he.net with “Mathematician Programming Support” in the subject of your email. - Local candidates only. - Principals only. Recruiters, please don't contact this job poster. - Please, no phone calls about this job! ]]>

<![CDATA[Description of Position: DeSilva Gates Construction Materials Division is a major supplier of stone, sand & gravel, road building materials and hot mix asphalt in Northern California. We are seeking an experienced Quality Assurance/Quality Control Sr. Technician for our Greater Bay Area Regions. The successful candidate will be responsible for testing all our products related to quality assurance, qualitycontrol, product development and mix design development. This position reports to the Quality Control Manager of the Materials Division and will provide technical support to the production and sales teams. Essential Duties and Responsibilities: (*) Testing all products related to quality assurance, quality control and product development of stone, hot mix asphalt, sand & gravel and all other related materials; (*) Provides technical support to the production and sales teams; (*) Report and maintain test results and trends to the Quality Control Manager, Plant Managers and General Manager; (*) Work independently and be a self motivator; (*) Work well with others. Education/Experience Requirements: (*) Minimum two (2) years experience preferred in aggregates, hot mix asphalt and other construction related products; (*) Current Caltrans certifications for testing asphalt, aggregates and development of asphalt mix designs; (*) Experienced and well versed with MS Office products; (*) Valid Driver's License DeSilva Gates Construction is an Equal Opportunity Employer - M/F/D/V]]>

<![CDATA[Project Manager - Global CRM Platform Development You will be responsible for managing the development of a global recruitment platform for a leading recruitment firm with operations across three continents, based on the use of leading edge technologies. The role will be based in San Francisco but may require frequent travel to other offices. Responsibilities: 5+ years of program management experience with a proven track record of delivering business value. 2+ years experience managing projects for commercial software products or online services (SaaS experience). 2+ years experience in Systems Engineering, Database Administration, Network Operations, and/or software development. Strong technical knowledge of operating systems, databases, networking. Experience with Agile Development, Scrum Project Management, Lean Principles, Test Driven Development. Thorough understanding of enterprise software development processes and lifecycle. Ability to adjust and apply this knowledge in a dynamic environment using agile development. Outstanding organizational, communication, interpersonal, relationship building skills conducive to team development. Able to work well in a cross-functional, matrix management environment. Strong leadership, negotiation, and communication skills. Excellent analytical and problem solving skills. Ability to adapt, to be flexible, and to learn quickly in a dynamic environment. Ability to clearly define project goals and lead the team to the desired results. Required Skills/Experience: Experience with CRM systems PMI, Scrum or other related project management certification Experience managing virtual or distributed teams Building technology that interacts with 3rd party API's We are a global firm with a fast-moving and progressive culture. Please email your resume and cover letter to lcohen@k2partnering.com Please make the subject of your email "Project Manager CRM"]]>

<![CDATA[NAVTEQ is the leading global provider of digital map, traffic and location data that enables navigation and location-based platforms globally. We supply this comprehensive data to power automotive navigation systems, portable and wireless devices, Internet-based mapping/traffic applications and government and business solutions. NAVTEQ data is the cornerstone of a myriad of location-based solutions that enhance mobile consumers’ access to location information. Helping our customers connect effectively to mobile consumers is an exciting, daily challenge at NAVTEQ. Customers rely on NAVTEQ digital map information for use in their applications because of its accuracy, detail and completeness. And they rely on NAVTEQ as their trusted collaborator to help them get their location–based products to market as quickly and efficiently as possible. We are currently looking for a Systems Engineer – #15811 in Emeryville, CA. Position Summary: SYSTEMS ENGINEER, GLOBAL PRODUCTION MODEL TOOLS AND TECHNOLOGY TEAM Tools and Technology is responsible for deploying new equipment, hardware and software to NAVTEQ’s field data collection organization. This includes, for example, Global Positioning Systems, Inertial Measurement Units, Video Cameras, In-Car PCs, and Map Editing Software. Systems Engineers work with equipment engineers and business process owners to analyze technology needs; evaluate and recommend solutions; install equipment, hardware, and software; resolve field problems remotely and/or on-site; work with vendors to improve products; assist in planning for projects and deployments; and developing recommendations for continuous improvement. Responsibilities: - Develop user and operational requirements and advise project teams concerning design, engineering, sourcing, fabrication/assembly, installation, testing, maintenance and upgrading of field equipment - Assist in identifying external providers of equipment and services, and work with external suppliers and the purchasing department to ensure that parts and supplies are in stock and available for installation and replacement - Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures - Set-up and maintain bench testing and diagnostic instances of field equipment to facilitate trouble shooting - Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations - Provide training on systems to the training group (train the trainer) or to users directly on an as-need basis - Assist with writing technical user documentation for field system solutions - Provide second and third level helpdesk support when users encounter problems - Ensure initiatives are executed according to quality standards and other business objectives - Identify opportunities for continuous improvements of current systems / processes Requirements: - Education: degree in computer science and/or automotive/avionics electronics or degree in Geography or Geographic Information Systems along with relevant technical experience - Work Experience: minimum of 3-5 years working with installed and after-market avionics or automotive systems; experience with in-car computers a plus - Advanced knowledge of computer hardware, Windows Operating System, and associated tools for diagnosis and repair - Above average diagnostic and problem solving skills, and ability to develop and recommend innovative solutions to problems - Attention to detail, good organizational skills, commitment to team work and excellent interpersonal skills; ability to interact with users and managers, and to work in a collaborative team environment - Ability to travel domestically and internationally (up to 40%) on short notice. NAVTEQ is an Equal Opportunity/Affirmative Action Employer M/F/D/V ]]>

<![CDATA[The Web Producer position is a contract position to support public facing websites by providing content loading support which may include HTML, CSS, video, image, and flash.In collaboration with the engineering team, work closely with the Marketing and Corp Communication teams to deliver HTML solutions and load them onto our production web content management system.<ul><li>BS in Computer Science, Engineering, or equivalent training with 1-3 years proven project experience developing software in a CMS environment.   </li></ul> <ul><li>Proven experience with HTML, CSS, DHTML, Javascript, AJAX, Flash, and UI design.</li><li>1 year or more experience with website development and maintenance in a Microsoft IIS web server environment.</li><li>1 year or more experience working in a .NET, C#, ASP environment.</li><li>Familiar with commercial web design tools and development applications (i.e. Microsoft Expression, Visual Studio, Dream Weaver, Adobe Flash)</li><li>Candidate should be able to effectively learn and adhere to new engineering standards and learn new technologies, platforms, tools, and techniques.</li><li>Individual will be responsible for preparation of requirement, design, layout and test documents for web development projects.</li><li>Must have mature communication, effective organization skills, and attention to details.</li><li>Proven best practice experience with web standards and browser compatibility.</li></ul> If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=874622-1811-6394" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=874622-1811-6394</a> ]]>

<![CDATA[Cutera has been ranked on Forbes Magazine’s “200 Best Small Companies” for both 2007 and 2008. We design, develop, manufacture, and market medical instruments used in dermatology. Here's your opportunity to impact us. Key responsibilities: • Support engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electro mechanical-optical systems, experimental design circuitry or specialized test equipment (applications may include lasers, optical systems, analog, digital and/or video circuits, and logic systems). • Work from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. • Perform operational test and fault isolation on systems and equipment; assist in determining methods or actions to remedy malfunctions. • Provide general lab support involving upgrades to systems - both software and hardware. • Perform product verification and validation testing and documents results. • Support transfer of products to manufacturing; write assembly and test methods and train manufacturing personnel. Position requirements: • AS degree or equivalent with 4+ years of related experience in an R&D or manufacturing engineering environment. Medical device experience is a plus. • Experience building and testing prototypes required. • Expert assembly experience required - including testing and data collection of prototype performance with subsequent fault analysis with design conclusions. • Experience with lasers or optics is preferred. • Familiarity with test and measurement equipment including oscilloscopes, spectrometers, power meters, spectrum analyzers, signal generators and/or specialized test apparatus. We seek exceptionally talented, capable, committed people to help shape and develop our company. We offer competitive benefits to all levels of employees. Cutera is an equal opportunity employer. *Direct applicants only; please no search firms* Link to apply: <a href="http://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=CUTERA&cws=1&rid=189" rel="nofollow">http://tbe.taleo.net/NA3/ats/careers/requisition.jsp?org=CUTERA&cws=1&rid=189</a> ]]>

<![CDATA[Have you been looking for a position in the financial industry with huge potential? This is it... This Trading Support position is responsible for trading daily, developing automated trading and reporting systems, and assisting with research. ESENTIAL DUTIES AND RESPONSIBILITIES: -Trade a list of stocks at open each market day. Close out all positions daily. -Generate reports as instructed. -Develop automated trading systems and oversee their execution. -Assist with research as directed. -Provide some partner/investor support. QUALIFICATIONS: -2+ years market and trading experience is a must, only candidates with experience will be considered. -A college degree is preferred, not required. -Must have a passion for the stock market and be reliable, dependable and have integrity. You will be trading significant capital and must pay attention to detail. -Strong computer skills: SQL, Java, Excel required; C#, .NET, Python preferred. -General knowledge of financial industry. -Deep understanding of the Internet including data transfer protocols and how to use Application Programming Interfaces, trading platforms, especially Interactive Brokers and Fidelity trading platforms. -Experience doing research is preferred but not required. -Superior communication skills with the ability to interact cross-functionally at all organizational levels. The successful candidate will have a strong drive for results, the ability to effectively “think outside the box,” and operate as a self-starter with high energy and flexibility in a fast-paced, constantly evolving, results-oriented work environment. You must be available and willing to maintain attendance at the Santa Cruz office for daily trading and to work such hours (market hours), as such a trading position would require. Remote work may be possible in the future. ]]>

<![CDATA[Innovative software-as-a-service start-up has an exciting opportunity for a full time person to join our team, reporting to the Product Analyst and the CEO. The ideal candidate is a highly intelligent self-starter with a passion for working in a start-up environment, and will provide technical support including quality assurance (QA) testing for our products; analyzing and managing data; training staff on how to use the application; and providing IT systems support. Primary responsibilities: • Test computations and mathematical formulas • Report and track bugs • Develop test methodologies • Create test accounts, optimize test data for sales demonstrations • Work with sales team to import data for customer accounts • Provide IT systems support for email, printers, networks, website, etc. SKILLS/QUALIFICATIONS • Bachelors degree • One to two years in a technical support role • Highly proficient in math, formulas, and computations • Advanced Excel skills • Understands networking applications/browsers and hardware requirements • Proficient in MS Windows, Outlook, and Word • Extremely comfortable with a myriad of internet applications, SaaS beneficial • Some experience with usability or bug testing • Desire to work in a rapidly emerging startup • A detail-oriented self-starter with problem-solving abilities. • Excellent verbal and written communication skills. Interested candidates should send a cover letter and resume to hr@ireuse.com . Principals only. All applicants applying for this position must be authorized to work in the United States. ]]>

<![CDATA[We are currently seeking for a Technical Support Analyst to provide Remote Desktop and POS Support our Resto retail store locations. We are looking for a team oriented individual who has high customer service standards to support the opening and ongoing needs of the organization. This candidate will need to have strong troubleshooting and interpersonal skills, with the desire and ability to help both inexperienced and experienced business partners. ROLES & RESPONSIBILITIES: <li>Provides day-to-day technical support to employees and Resto retail stores for network infrastructure and internal desktop systems software and hardware. <li>Installs, configures, and troubleshoots desktop systems, workstations, servers, and network equipment. <li>MS Active Directory account management; creation and deletion <li>Rolls out software, hardware and some project work <li>Responsible for hardware build, configuration, setup and imaging of PC’s and servers. <li>Responsible for desktop support and store support <li>Part of On Call service Minimum Requirements: <li>In depth knowledge of Windows XP, Windows 2003 Server Operating System and TCP /IP <li>Must have experience and knowledge in troubleshooting a LAN, WAN, DSL and T1 circuits. <li>Must have experience and knowledge of using Ghost imagining software i.e. creation of images from scratch <li>Must have experience and knowledge of troubleshooting Microsoft Office Professional full product line; MS Word, MS Excel, MS Access, MS Power Point and Outlook. <li>Able to lift 50lbs <li>Great communication skills <li>Great documentation skills <li>Self starter <li>Must be able to work early morning, mid evening, graveyard weekday and weekend shifts. Requires 5 years or more of experience in a Sr. desktop support role in a medium to large sized company. Certification / Education Must have Microsoft MCP certification or higher Cisco CNA certification a plus <a href="http://www.cytiva.com/cejobs/applyrhw.asp?rhw?rhw7641?tbarber?6" target="_blank" rel="nofollow"> For quick consideration Click here to apply </a> ]]>

<![CDATA[<hr> <img src="http://www.wideorbit.com/web_logo.gif"></img> WideOrbit is the leading developer of media software solutions for the broadcasting and cable industries. An energetic and rapidly growing company that provides employees with the opportunity for career growth and the chance to work with new technologies in an innovative, team-oriented environment. Job Responsibilities: <li>Help users with how-to questions regarding use of WO Traffic, the WideOrbit traffic, sales, and billing system <li>Identify and document software defects and requests for enhancements <li>Provide information regarding customer needs to engineering and marketing <li>Work with team to develop product support infrastructure <li>Perform other tasks as assigned <li>Reports to the Director of Product Support Skills/Qualifications: The Product Support Specialist must have: <li>Minimum of 1 year experience in radio, television, or cable traffic, sales, or business operations; or experience in rep house operations <li>Excellent interpersonal skills, especially over the telephone <li>Experience using web based applications and comfortable with learning and using new technologies <li>The ability to work effectively under pressure in a team environment <li>The ability to balance competing tasks in a rapidly changing environment <li>Experience with MS Windows, Word, and Excel Benefits We offer a competitive salary, stock options, and medical benefits. LOCAL CANDIDATES ONLY! About WideOrbit WideOrbit (www.wideorbit.com) is the leading provider of business management software for Media companies. WideOrbit provides innovative, proven solutions for managing the business of broadcast and cable operations – from proposal to order, scheduling to automation, billing and aging. WideOrbit has been helping clients since 1999, delivering high ROI, greater efficiencies and revenue optimization. WideOrbit is used by more than 4,000 television stations, radio stations and cable networks around the globe, managing more than $14 billion in advertising revenue. WideOrbit’s clients include: Astral Media, Corus Entertainment, Entercom Communications, Gannett Co., Hearst Television, Madison Square Garden, Meredith Corporation, Midwest Communications, NBC Universal, Qualcomm/MediaFLO, Scripps Television Group, and Tribune. WideOrbit is headquartered in San Francisco, with offices in Seattle, Dallas, Denver, Melbourne and New Delhi. ]]>

<![CDATA[Technical Support Engineer (part time) Responsibilities: * Respond to technical support inquiries from users * Investigate unknown technical problems to isolate causes and create clear bug reports * Work with our engineers to resolve known bugs and other issues Qualifications: * Extremely Computer savvy, including familiarity with Windows and Mac operating systems * Keen web and technical aptitude with the ability to quickly pick up new technologies * Familiarity with HTML/CSS and other web technologies * Positive, personable demeanor with a passion for working on a friendly, energetic team * Good understanding of a customer/user-focused environment * Demonstrated passion for excellence with respect to caring for customers * Excellent verbal and written communication skills * Upbeat, caring and empathetic personality * Highly motivated self-starter * Team player * Previous technical support work a plus ]]>

<![CDATA[About Hawk Ridge Systems Founded in 1995, Hawk Ridge Systems began in the San Francisco Bay area and has become the #1 SolidWorks reseller and support provider in the world with 12 west coast offices, the largest SolidWorks certified engineering staff and a 2:1 ratio of engineers to sales representatives. This heavy investment in customer support, plus an array of industry-leading products, including SolidWorks, SolidWorks Simulation, SolidWorks Enterprise PDM and 3DVIA Composer software, has attracted thousands of customers in a variety of sectors including industrial design, networking products, semiconductor equipment, consumer products, automotive, and solar. Job Description The role of Support Technician is an entry-level position which delivers customer service to customers through technical support including but not limited to administration, installation, licensing, lost passwords and performance issues of SolidWorks products. Using excellent troubleshooting and communication skills, this role ensures technical problems are analyzed, documented and resolved or escalated, creating an outstanding customer experience and enhancing the team's knowledge. This role reports to the Technical Support Manager and interacts daily with all business units but most commonly with the rest of the technical support team comprising of Support and Applications Engineers that are more focused on usage and CAD/Engineering technical support issues among other duties. Location Mountain View, California. Local SF bay area candidates only please. South bay and peninsula area candidates preferred. No relocation expenses will be covered. Education No formal education required but related computer and customer service experience is required. Best Buy's Geek Squad or similar is an ideal fit. Associates or Bachelor's degree in computer information systems, computer science or other related computer fields a plus. Those with extensive IT qualifications may be overqualified for this position and may not be considered. Key Responsibilities * Provide high-quality, comprehensive technical support on-site, by telephone and e-mail of non-cad related functionality. (Installation, administration, performance, licensing..etc) * Strive to provide a high-level of customer service to consistently and constantly enhance the customer experience and customer satisfaction. * Utilize strong and sound judgment to expedite or facilitate solutions for customers by escalating issues to more experienced support representatives. * Maintain and strive to improve technical knowledge in all aspects of technical support. * Logically and efficiently analyze, test, diagnose to isolate problems and report if necessary. * Work as part of a team to share skill sets, learnings and technical knowledge to maintain a well rounded technical support team. * Contribute to internal and customer technical support documentation. * Adhere to and help improve support related procedures. * Strive to become an expert in the tools used by technical support representatives. * Dedicates effort on obtaining Hawk Ridge Systems support certifications. Required Skills * Ability to multi-task, prioritize, organize and manage tasks. * Ability to adapt and be flexible to operate in a fast-paced demanding environment. * Works well both independently and in a team environment. * Experience with customer service. * Experience with software and computing environments including but not limited to Microsoft Windows workstation and server operating systems, Microsoft Office suite of products, networks and PC hardware. * Detail oriented. * Self-starter with the ability to take initiative and accomplish tasks. * Commitment to excellence and pride in their work. * Possess excellent problem definition and problem solving skills. Additional Skills and Qualifications Desired (Not Required) * Interest or experience with CAD software and use in mechanical engineering. SolidWorks experience a plus. * 1 or more years of technical support, help desk or desktop support in a Windows environment. * Experience with CRM (Customer Relationship Management Systems), support ticketing and/or bug tracking software. * Experience with programming and associated development tools. .Net, API usage, database interaction and SQL a plus. * Experience with delivering technical and sales and presentations including training. Salary and Benefits Hawk Ridge Systems is offering a salary of $45,000 for this position and a top-notch benefits package that includes medical and dental, disability, 401(k) savings plan, holidays and paid-time-off. Contact Information If you would like to be considered for this opportunity, please send your resume and a cover to the Hawk Ridge Systems Human Resources Department at eng-st-032010@hawkridgesys.com and reference the job title, Support Technician in the subject line. Please make sure that your cover letter specifically addresses your interest in this position, why you are suited to it and any additional compensation or work permit requirements and reasons you may not be able to submit to a background check. Qualified candidates will be contacted within 2 weeks of submission. Candidates with extensive SolidWorks or CAD knowledge and a Bachelors degree in Mechanical Engineering or similar related field may also consider applying for Technical Support Engineer listed here: <a href="http://www.hawkridgesys.com/employment/" rel="nofollow">http://www.hawkridgesys.com/employment/</a>. Please no recruiters or calls about this career opportunity.]]>

<![CDATA[CLIENT INFORMATION SERVICES MANAGER - F/T at Conard House, a progressive nonprofit organization in San Francisco striving for cultural competency and developing resources to help a diverse adult population self-manage their mental illness. Minimum three years experience with PC/network support required. Position requires facility with information technology and thorough understanding of database management systems, preferable within the healthcare industry. Experience with PC/Network hardware including servers required. Knowledge and capability to utilize remote desktop assistance and possess advanced skills in Excel and Access required. Prefer ability to handle multiple projects; ability to convey technical information effectively and clearly with diverse staff, peers, and business associates; ability to analyze, identify and resolve processing issues across departments. Require ability to travel to program sites within San Francisco and ability to go up and down stairs. Manage network maintenance and staff support to ensure efficiency and productivity of organization information systems. Evaluate and recommend improvements or upgrades in equipment and software. Position supervises P/T Coordinator responsible for data entry of client services billing information connected to City data system. Provide technical support to agency system of secure on-line transfer of client disbursement requests from site managers. All applicants must successfully complete a background check and reference survey. $42,100 annualized. Excellent benefits. People from diverse cultural backgrounds encouraged to apply. EOE. See www.conard.org for more info. Prefer E-mail resume & cover letter: jobs.CIS@conard.org Open until filled ]]>

<![CDATA[CLIENT INFORMATION SERVICES COORDINATOR - P/T 20 hrs/wk at Conard House, a progressive nonprofit organization in San Francisco striving for cultural competency and developing resources to help a diverse adult population self-manage their mental illness. Minimum 2 years program service data entry experience required. Experience in an IT team as part of a support desk environment. Knowledge and capability to utilize remote desktop assistance. Well organized, attentive to detail, and timeliness to meet deadlines. Excellent verbal and written communication skills. Ability to convey technical information effectively to diverse staff. Experience in an IT team as part of a support desk environment. Knowledge and capability to utilize remote desktop assistance. Ability to travel to program sites within San Francisco and ability to go up and down stairs. All applicants must successfully complete a background check and reference survey. $18,000 annualized. Excellent benefits. People from diverse cultural backgrounds encouraged to apply. EOE. See www.conard.org for more info. Prefer E-mail resume & cover letter: jobs.CIS@conard.org Open until filled]]>

<![CDATA[Looking For Qualified Air Compressor Mechanic, Plumbing & Electrical Exp Required. ]]>

<![CDATA[About Aicent Aicent develops and delivers innovative mobile data services to mobile operators, Internet service providers, and enterprise customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications services. Aicent is the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX and other services, to the top mobile operators worldwide. Aicent services reach nearly 300 wireless/mobile operators worldwide. Aicent’s strong expertise in TCP/IP technologies, GSM data and Internet network management, wireless data solutions, and telecommunications services, makes Aicent a major player in the convergence of the Internet and the wireless mobile network, one of the fastest growing segments in telecommunications today. Aicent is instrumental in driving mobile data industry growth as the market migrates from 2G, 2.5G to 3G and beyond. Aicent is headquartered in San Jose, California, with regional sales and support offices in North & South America, Asia, and Europe and has a worldwide customer base. Opportunity: NOC Engineer The ideal candidate for this position must be able to manage, work independently, and responsibly on multiple tasks simultaneously. The individual must be highly technical in networking, able to perform actual work required to plan, configure, troubleshoot, maintain TCP/IP networks, and communicate effectively with customers and colleagues. The individual will be responsible to roll out networks which involve planning, procurement, provisioning, and implementation. Full fluency in writing/reading/speaking with both Spanish and English is required. Ability to write/read/speak Portuguese will be a plus! Summary: As Aicent’s NOC Engineer, you’ll interface with customers and support them on all levels. Leverage your background in, TCP/IP routing, Internet applications on mobile wireless handset, GSM networking, and other related technologies to deliver top quality support to our customers in these regions. Responsibilities: • Provide customer support for Aicent network & roaming application services • Interface with customers, troubleshooting to resolve issues via telephone and email • Effectively troubleshoot and recover network services quickly. • Ability to resolve technical issues in a professional and timely manner • Present a professional interface to solve problems and instill customer confidence • Ability to work on any shift. • Ability to work weekends and holidays. This is necessary to provide our customer base with 24 x 7 x 365 coverage. Required Experience: • Excellent written and verbal fluency in both English and Spanish • 2-3 years industry experience in Technical Support or equivalent engineering role involving troubleshooting customer issues. • In-depth knowledge of TCP/IP, OSPF, BGP, GTP, L2/L3 MPLS • Working knowledge of Sun Solaris server and industrial storage device • Knowledge of GSM wireless data • Solid analytical and troubleshooting capabilities • Track record of successfully identifying and resolving customer issues • Familiar with Windows operating systems • In-depth knowledge of Cisco router configurations and Cisco product family • BS CS, CE, EE, ME, IS or related technical discipline. • CCNA/CCNP is required Aicent offers competitive compensation packages and benefits for permanent employees. We are looking for over-achiever with start-up mindset, can-do attitude, and result-oriented. Come and help us build the future for mobile communications services at Aicent! Please send resume and cover letter to Gil Caigoy at gil.caigoy@aicent.com. Interview begins immediately.]]>

<![CDATA[ The Help Desk Lead Technician’s role is to ensure proper computer operation within the San Francisco Office supporting Microsoft Windows XP and Apple (Macintosh OS/X, Tiger, Jaguar, Leopard, Snow Leopard) Desktops and Laptops. This includes, receiving, prioritizing, documenting, ensuring integration between Apple and PC environments and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Must be motivated, knowledgeable and a team player. Excellent organizational skills, communication skills, and a professional demeanor required. Must have strong technical knowledge, the ability to work flexible hours with minimal supervision, and the drive to stay current with the newest technology. A positive personal and professional attitude towards customer service is essential. Responsible for abiding by all company standards as explained in the Company Handbook. All essential duties listed below must be accomplished according to established department measures and standards. · Lead San Francisco IT Site Support operations · Ensuring full integration of Apple and PC environments · Desktop systems support of Hardware, Software, and configuration of Business Applications. · Manage the deployment, monitoring, and maintenance of Corporate Office Systems, this also includes overseeing local troubleshooting of phone & email systems connectivity . · Support of Office Automation products li · Field incoming help requests from end users via both telephone and e-mail in a courteous and professional manner. · Documents / updates all new training procedures, participate in on-boarding meetings · Record, track, and document the Site Support request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. · Identify and learn appropriate software and hardware used and supported by the organization. · Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. · Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. · Evaluate documented resolutions and analyze trends for ways to prevent future problems. · Responds to corporate systems maintenance, service, and software needs. Determines recommended course of action and performs tasks as they relate to PC/MAC/Networking issues. Communicates course of action and timing for completion with supervisor as well as corporate employee requesting service, installation, or assistance. REQUIREMENTS: • At least 7 years experience implementing and supporting Mac OS X and Macintosh-based applications in a mixed corporate environment between Mac and PC • 3+ years working experience supporting Apple XServes and Mac OS X Server 10.5.x and higher • 5+ years experience with Windows XP and higher environments (physical and virtual), with an emphasis on Active Directory. • Hardware: IBM Lenovo Desktops and Laptops/Macbooks and MacPro Desktops; Dell Servers • Operating Systems: Windows 2003 server and higher, Windows XP Professional and higher, Macintosh OS-X and higher, and VMware vSphere • Software: Trackit 7.0 and higher; Office 2007, Hosted Exchange Management, Symantec EPP, Adobe CS3 and higher, Adobe Pro 9.0 and higher • Have experience with multi-platform integration, including integration of non-Windows systems into Active Directory forests. • Strong knowledge of Windows and Apple platforms, software, network and server administration. CERTIFICATIONS • Microsoft Certified Systems Engineer (MCSE) or experience equivalent • CompTIA A+ Certified Professional or experience equivalent • Apple Certified Technical Coordinator or equivalent experience required   To Apply for this position, please <a href="http://charlotterusse.contacthr.com/15414773" rel="nofollow">CLICK HERE</a> ]]>

<![CDATA[We are searching for serious applicants in the LOCAL AREA with these qualities: • Great interpersonal & communication skills • Strong customer service focus • Attention to detail • Ability to learn quickly and adapt to new challenges • Great attitude and sense of responsibility • Reliable transportation •Ability to supply a helper to move larger Plasma/LCD equipment • Prior electronic repair experience Nationwide Electronic Repair Company is searching for on-call Television Repair Technicians (LCD and Plasma) to assist our customers on-site. We primarily service residential and small business clientele. Our techs are filling independent contractor positions, so the tech determines availability and miles traveled. Pay is based on job type and paid per Job. All candidates must be able to pass a background check and Drug Screening. Send resume and references for consideration: ]]>

<![CDATA[Teachscape provides industry leading solutions, technology and services, for K12 and higher education markets. For schools, Teachscape provides data-driven, outcomes-based software solutions and services that increase student achievement by improving instructional leadership and practice. For teachers, Teachscape delivers unparalleled online, graduate educational experience through programs developed by some of the foremost experts in the field. Teachscape has partnered with respected institutions including Gates Foundation, Stanford University, McREL, the Carnegie Foundation, the Concord Consortium, the University of Texas and others to shape its approach to its programs for schools and for teachers. For more information, visit Teachscape at <a href="http://www.teachscape.com" rel="nofollow">http://www.teachscape.com</a> Location: This position will be temporarily located in Sunnyvale for the next few months and will move to San Francisco permanently in July. Role: Teachscape is looking for candidates who want to learn about our industry and the system we use to support our clients. As a member of our Technical Account Support Team, you will be responsible for support of our customer base. You will have the opportunity to learn about the Teachscape platform and how our customers use technology & services. A passion for working with customers is absolutely essential & required. Responsibilities: • Proactively work with development, Operations engineering, Engineering, QA, and IT departments to resolve assigned customer issues in a timely manner. • Will be providing Tier-2 technical support for all customers 24x7. • Will take on complex technical support issues, troubleshoot the problem, and identify solution for resolution of the problem. • Using our incident management systems like Remedy, SalesForce.com, and role will provide e-mail & phone support. • Ability to prioritize issues and requests to ensure Customer satisfaction. • Apply root cause analysis and system expertise to effectively address client issues. • Clearly and concisely communicate status updates and issue resolution to our client partners • Understand our client's business model, organization, baseline technical environments, and key systems and must be able to link the impact that Teachscape products have on these areas. (Training to be provided.) • Develop and maintain an excellent relationship with customers and become an information resource for their teams. • Display enthusiasm and promote a friendly working environment. • Actively contribute to the Teachscape Client Services team by sharing best practices, process improvements and knowledge gained by working with our Customers. • Once trained, you will act as a subject matter expert to other employees in the company. • Constantly sharpen product and system knowledge and remain current on new technologies. • In order to support our global clients 24/7, may include early morning, evenings, nights, weekends and holidays or a rotating on-call schedule • Have very strong technical helpdesk background and have exposure to tools like Remedy, SalesForce.com and other Incident management tools. Requirements: • Bachelor’s degree in Computer Science. • Must have 5+ years of Tier-2 technical support and helpdesk experience in a fast growing company supporting customers 24x7. • Experience in web-based technology, SQL programming, database technology like Oracle is required. • Strong attention to detail and process oriented. • Strong software troubleshooting skills is required. • Good research, analytical, multi-tasking, follow-up and problem solving skills. • Strong verbal and written communication skills with great attention to detail. • Good listener. Able to filter information and extract the key issues from the complete message. • Ability to communicate effectively with support staff and development teams, Customers and management. • Ability to make sound decisions based on research (good judgment skills) • Self-starter with the ability to work both independently and as part of the team. • Ability to complete assignments on a timely, cost-effective basis. • Experience in e-Learning products and services are a plus. • Strong analytic skills – ability to synthesize information from multiple sources • Strong desire/self-motivation to learn new technologies • Completes tasks with excellent organizational and communication skills • Works effectively in a fast-paced and constantly changing environment • Comfortable with multi-tasking, resolving competing priorities, and meeting project deadlines Qualifications that will distinguish candidates from others: • Experience in the education & e-Learning market as a Tier-2 Technical Support Engineer support customers. • SQL programming, Oracle DB background and web technology. • Knowledge of working with complex data systems and data analytic tools. • Strong customer facing demeanor and ability to articulate technology to the business & customers. • Strong process and technology orientation. Please e-mail resume to jobs@teachscape.com and put "Technical Support Engineer" in the subject line]]>

<![CDATA[PART-TIME IT CONTRACTOR Not-for-profit organization is seeking an IT Contractor to manage their network infrastructure and provide user support services on a regular basis. This is a part-time contract position. The candidate must be available on an on-call basis for troubleshooting major networking/server issues, and be available on a regular basis of 1 day per week for approximately 3 to 4 hours to do routine network maintenance and to provide solutions to user problems. Network consists of approximately 15 desktop workstations (PCs plus 2 Macs), 8 laptops, and 2 servers. Other duties may include firewall administration, analyzing technical products/services, and upgrading software as needed. MINIMUM QUALIFICATIONS: Solid working knowledge of Windows XP, Windows 2000/2003 Server, and Mac OS, and although not required, familiarity with Linux is a plus. Administering Microsoft Exchange servers, AVG Antivirus, Office 2003 & 2007, familiarity with Audience Response Systems, and webcasting. Excellent written, verbal, and interpersonal communication skills as you will be required to write documentation. Compensation: Hourly rate depending on experience. No benefits. THE INTERNATIONAL AIDS SOCIETY-USA The mission of the IAS–USA is to improve the treatment, care, and quality of life of people with HIV disease through balanced, clinically relevant, innovative, and state-of-the-art education for physicians who are actively involved in HIV/AIDS care. The office is located in the Financial District of San Francisco. Please submit resume, hourly rate requirements, and list of 2 or 3 references to: IT Position, International AIDS Society-USA, 425 California Street, Suite 1450, San Francisco, CA 94104-2120, fax to 415-544-9401, or email to jobs2010@iasusa.org. If sending via email, please paste resume in body of email. Attachments will not be opened. Please do not reply if you do not meet the minimum requirements. No calls please. ]]>

<![CDATA[Location: Mountain View, CA As the Hospital of Silicon Valley, El Camino Hospital is doing whatever it takes to provide the best healthcare possible. Our new technologically and seismically advanced acute care hospital in Mountain View is poised to meet the highest standard of care in the compassionate and healing hands of our worthy professionals. El Camino Hospital Mountain View is a designated a Magnet facility, recognizing our commitment to providing an environment that incorporates and fosters nursing excellence. El Camino Hospital Los Gatos reopened in mid-July 2009 after extensive facilities renovations, and with new and retrained staff, major equipment updates and a new, state-of-the-art medical records system. Our vision of exceptional healthcare is powered by people, extraordinary people like you, who understand excellent patient-centered care comes from an innovative and collaborative approach. Put your inspiration and talent to work at El Camino Hospital. Responsibilities: Under the direction and oversight of the Chief Information Officer or his designate, the Ambulatory Technology Trainer is responsible for training all functionality of the eClinicalWorks (eCW) and Medicity product solutions along with training the Medicity product for community physician practices and partner hospitals or other stakeholder organizations. The Trainer will meet with practices and other stakeholder organizations and develop customize training program to engage physicians and staff to ensure a successful product transition experience. The trainer will also develop a standardized training program for efficient and effective Medicity and eCW rollout to all community physicians that do not engage in the EHR solution. The trainer will provide follow up training on both products to engage with practices and ensure appropriate use and developed advanced skills in each product. Requirements: • High School diploma with some college education in clinical area, health administration, education or IT-related field. Bachelor’s degree preferred. • Experience with implementing or supporting practice management and electronic medical records software in an independent physician practice environment. • Demonstrated technical proficiency with Microsoft operating systems and office base software, as well as proficiency with all forms of Web applications. • Experience in working with and training independent physician and small practice staff. • Excellent demonstrated oral and written communication skills required including presentation and training skills. Experience developing training materials and tools and/or experience adopting materials from multiple sources. • Ability to drive in employee’s own vehicle and the willingness to travel between local physician practices or other locations 90% of the time. This position offers a competitive salary and comprehensive benefits package. For consideration, apply online at: <a href="http://www.elcaminohospital.org/jobs" rel="nofollow">http://www.elcaminohospital.org/jobs</a> for req. number #45658. EOE ]]>

<![CDATA[Location: Mountain View, CA As the Hospital of Silicon Valley, El Camino Hospital is doing whatever it takes to provide the best healthcare possible. Our new technologically and seismically advanced acute care hospital in Mountain View is poised to meet the highest standard of care in the compassionate and healing hands of our worthy professionals. El Camino Hospital Mountain View is a designated a Magnet facility, recognizing our commitment to providing an environment that incorporates and fosters nursing excellence. El Camino Hospital Los Gatos reopened in mid-July 2009 after extensive facilities renovations, and with new and retrained staff, major equipment updates and a new, state-of-the-art medical records system. Our vision of exceptional healthcare is powered by people, extraordinary people like you, who understand excellent patient-centered care comes from an innovative and collaborative approach. Put your inspiration and talent to work at El Camino Hospital. Responsibilities: Under the direction and oversight of the El Camino Hospital Chief Information Officer or his designate, the Ambulatory Technology Support Specialist is responsible for working with eClinicalWorks (eCW) and Medicity implemented practices to ensure practices are having a good client experience, helping them resolve outstanding issues and receive advanced training as needed. This position will also support the eConnect initiative to connect non-eCW practices with the hospital through the use of the Medicity grid. Requirements: • High School diploma with some college education in clinical area, health administration, or IT-related field. Bachelor’s degree preferred. Courses and training stressing logic, communications, clinical training, health administration and or information technology related certifications or training are preferred. • IT knowledge, training and/or and experience either as a system user in an ambulatory EMR setting or IT professional familiar with ambulatory IT applications. • Working with or for a small independent physician practice or ambulatory hospital clinic preferred. • Demonstrated technical proficiency with Microsoft operating systems and office base software, as well as basic proficiency with all forms of Web applications. • Strong interpersonal and customer service skills with prior IT support experience a plus. • Valid CA driver’s license and good driving record. Ability to drive in own vehicle and travel between local physician practices 90% of the time. This position offers a competitive salary and comprehensive benefits package. For consideration, apply online at: <a href="http://www.elcaminohospital.org/jobs" rel="nofollow">http://www.elcaminohospital.org/jobs</a> for req. number #45657. EOE ]]>

<![CDATA[CompSF is an IT solution company that provides computer services for homes and business in the San Francisco Bay Area since 2003. We are currently seeking individuals with experience in PCs (Mac is a plus) to fillup a part time opening on our Technical Support team. We are a growing company with individual and business clients covering the Bay Area. This position will provide rewarding work for an industrious, customer-oriented IT support person seeking work in a relaxed but ever-active small-business environment. The Job: We are seeking part-time IT consultant subcontractors to support home/home office, as well as, small to medium business; however, full-time opportunities may be available for the right person. Required skills: Strong PC hardware knowledge (Mac knowledge is a plus). Full proficiency in Windows '98, NT, ME, 2000 Pro and XP. Advanced troubleshooting techniques. Solid understanding of peer-peer networking (network protocols). Ability and willingness to train ans support MS Office, Internet Explorer, Outlook 2000-2003/Outlook Express. Strong communication and customer relations skills. Quick adaptation to new technologies. Responsibilities: <ul> <li>Travel around the Bay Area for business and home visits. </li> <li> Maintain, analyze, troubleshoot, and repair computers; solve networking problems.</li> <li> Advanced troubleshooting techniques.</li> <li> Assist customers by phone, email and remotely, with related questions or problems.</li> <li> Strong communication and customer relations skills. </li> <li> Time management skills</li> <li> Replace hardware components in PCs. </li> <li> Handle domain registrations, web hosting services, DNS changes and FTP transfers. </li> <li> Ability and willingness to train in MS Office, Internet Explorer, Outlook 2000-2007/Outlook Express.</li> <li> Quick adaptation to new technologies. </li> <li> Ability to work with minimal supervision.</li> </ul> The ideal candidate for this position will be able to tackle projects independently while also recognizing the value of working as part of a team when necessary. Patience and good communication skills are highly valued at CompSF and are necessary for conveying technical information to customers with little background in technology. You should be able to work efficiently under pressure and preferably have some sales inclination as well, so that you are prepared to communicate sales options and offers when visiting clients on service calls. Most importantly - Patience and relaxed approach!! YOU MUST HAVE A CAR because you will be servicing clients all over the Bay Area!   If you think you qualify to one of the 2 positions, we would love to hear from you! Please submit your resume to<a href="mailto:jobs@compsf.com" rel="nofollow"> jobs@compsf.com</a>. In the subject line please indicate which position you are applying for Home IT consultant or Business IT Consultant. Good luck!   Please note: This is a subcontracting position and you must be willing to sign a non-compete and non-disclosure agreement. ]]>

<![CDATA[<center><img src="https://nexant.hodesiq.com/images/hdr_nexant_logo.gif"> </center> Nexant, Inc. is a provider of intelligent grid software and clean energy solutions to Fortune 500 companies, utilities, transmission and distribution system operators, chemical and petroleum majors, financial institutions, government agencies, and development banks. Headquartered in San Francisco, Nexant has a global presence with 24 offices around the world. We are currently seeking a hands-on Technical Support Manager to set up a new front line customer support operation. This is a unique opportunity to shape and build a world-class support team from the ground up. The Technical Support Manager will be responsible for resolving Customers' technical issues as well as building and managing our Technical Support team. The ideal applicant will be self-directed, hands on, highly technical, and a team player who thrives in an entrepreneurial start-up environment. The Technical Support Manager is responsible for defining support processes, hiring and developing a technical support team, selecting and building support IT infrastructure, developing and maintaining a strong customer perception of support quality, bringing customer and support feedback to product development, and working with developers in the escalation of complex issues. Duties and Responsibilities The Technical Support Manager divides his/her time between working on Customer issues and directing a small team of technical support engineers. Hands on Support Responsibilities: <ul><li>Responds to Customer inquiries by web, telephone and e-mail</li> <li>Resolves Customer technical issues through diligent research, analysis of logs and other diagnostic data, and consultation with developers</li> <li>Consults with Customers on complex use of Nexant products</li> <li>Works flexible schedules, which may include evenings, weekends or holidays</li> <li>Works directly with other technical support staff, quality assurance, engineering, sales, marketing, and operations to resolve problems</li> <li>Develops and reviews content for knowledge base</li> <li>Tests alpha and beta releases</li> <li>Drives improvements in product and documentation quality </li></ul> Management Responsibilities: <ul><li>Hires, develops, and mentors the support team</li> <li>Drives support team to consistently deliver exceptional Customer support</li> <li>Develops and communicates service level standards internally and externally</li> <li>Teams with other departments on policies, processes and IT infrastructure to manage all Customer issues, including enhancements and bug fixes</li> <li>Defines the key metrics and performance management structure to ensure that we are meeting our service level and Customer satisfaction goals</li> <li>Creates a positive working environment, and provide opportunities for personal growth and development </li></ul> Job Qualifications <ul><li>3+ years managing in a technical support/Customer service environment</li> <li>At least 5 years in technical software support</li> <li>Proven ability to work in a hands-on, fast-paced, entrepreneurial environment, in a cross-functional capacity</li> <li>Proven experience in developing, maintaining, and optimizing client-centric support processes and procedures to ensure efficient, smooth-running operations</li> <li>Excellent verbal and written communications with strong analytical and problem solving skills</li> <li>Working knowledge of Linux, UNIX, and Windows</li> <li>Understanding of database concepts and data management (RDBMS) and SQL (SQL Server, Oracle, and MySQL)</li> <li>Solid knowledge of Java Platform (JBoss experience a plus)</li> <li>Experience supporting web applications</li> <li>Solid understanding of three tiered architecture, including Internet technologies: TCP/IP, firewalls, web servers, web proxy servers, etc.</li> <li>Working knowledge of VMware</li> <li>Undergraduate degree (or equivalent) in computer science, engineering or a related discipline is required</li></ul> Salary and Benefits (U.S.) Nexant offers competitive salaries based on candidate's qualifications. Nexant also offers three weeks paid vacation per year, eleven paid holidays per year, a 401(k) plan with employee matching funds and an overall comprehensive benefits package. Nexant, Inc. is an equal opportunity employer and encourages workforce diversity. We welcome applications from all qualified candidates. Interest applicants should apply to the following link: <a href="https://nexant.hodesiq.com/job_detail.asp?JobID=1852029&user_id=" rel="nofollow">https://nexant.hodesiq.com/job_detail.asp?JobID=1852029&user_id=</a> To learn more about Nexant and for a list of all current employment opportunities, please visit <a href="http://www.nexant.com/" rel="nofollow">www.nexant.com</a>. ]]>

<![CDATA[Distributor of industrial automation equipment looking for full-time applications engineer. Duties include: Inside applications support On-site customer support Inside sales, quoting Customer product training Product programming Experience: B.S. in Engineering or Computer Science 3-5 years of technical experience a plus Good communication and interpersonal skills Benefits: Medical and Dental Insurance 401K Paid vacation, sick leave, and company holidays ]]>

<![CDATA[ <div> A growing IT consulting firm is looking for a conscientious, organized, well-spoken, and technically savvy technical support person. The role is part-time, possibly leading to full-time. Minimally, the role involves three days per week on-site at one of our clients in Petaluma. Additional days of remote or on-site support are possible as well. This is an hourly contract position.   Principal Responsibilities ·         Frontline desktop support for Windows users. ·         Manage support requests tracked in help desk software. ·         User and computer deployment provisioning. ·         Basic Active Directory account management. ·         Exchange 2007 mailbox management. ·         Backup Exec tape management. ·         Help-desk support is basically during business hours, however, there are occasionally some after-hours or weekend needs.   Qualifications ·         The candidate must have excellent written and verbal communication skills. This role involves a lot of face-to-face interaction with end users, some of whom are not technically savvy. Candidates must be able to “translate” geek-speak to normal English without intimidating end users. ·         Thorough knowledge of o   Windows XP Pro. o   Microsoft Office 2003 and 2007, especially Outlook. o   Dell laptop and desktops. ·         Knowledge of some of the following o   Windows 7 o   Symantec Endpoint Protection o   ESRI products o   Sage MIP accounting software o   Computer imaging software. o   Application deployment tools. o   Restoring files with Backup Exec for Windows Servers. ·         Candidates must be able to lift up to 50 lbs. and be able to access tight spaces, such as network jacks under desks or behind cabinets. ·         Beyond the primary client site in Petaluma, some additional driving will be required. Candidates should live within 45 minutes driving time of Petaluma.   To apply, send a resume to the Craigslist email address above. Be sure to include the resume in the body of the email. If you want to include an attached resume as well, that’s fine, but the content needs to be in the body of the email. </div> ]]>

<![CDATA[ The Opportunity: Are you great with computers, peripheral equipment & troubleshooting? Do you work well independently and love helping people? We are looking for a reliable, hard-working technician to service voice & data systems for our Customers. Position involves working remotely and visiting several locations within a specified time period to meet our Customer commitments. The ideal candidate must: • Be easy to do business with. • Communicate in a manner that results in internal & external customer satisfaction. • Demonstrate flexibility. • Have a quick work pace with accuracy. • Leave customer site better than when they arrived. • Follow personal appearance guidelines & site conduct standards. • Return calls/emails within requested timeframe. • Be willing to travel within an approximate 200 mile radius. Requirements: • Reliable transportation with ability to carry equipment/spares/tools • Valid driver’s license and insurance • Ability to pass background check and drug screening Position involves the following skill sets: • Proficient in MS Windows/XP and Office Suite Applications including Outlook, Excel and Word. • Able to troubleshoot and repair typical PC Failures (i.e. hard drive, system board, video, memory, etc...). • Effectively able to install/deinstall/move, troubleshoot and repair laser printer failures (network and standalone). • Effectively able to install/deinstall/move, troubleshoot and repair laptops & desktop workstations. • Effectively able to install/deinstall/move, troubleshoot and repair network servers. • Effectively able to install/deinstall, troubleshoot and repair peripheral devices on desktop workstations (i.e. pinpad, signature, pad, addmaster, pannini, etc.). • Effectively able to install and troubleshoot voice connections and voicemail (Nortel). • Effectively able to install, troubleshoot and configure phone systems and sets remotely (Nortel). • Effectively able to install, troubleshoot, tone and repair cabling for workstations, printers and phones. • Effectively able to install, and troubleshoot expansion hubs/switches. • Effectively able to download or install required software and troubleshoot as needed. • Effectively able to install, and troubleshoot PDA devices (i.e. blackberry). • Able to back up and reinstall user data to an external storage device (i.e., thumb drive). Results: You are responsible for working with internal and external customers to complete trouble tickets and assure customer satisfaction. Professional communication with on-site customers and call center is a must and correspondence by phone is required with every ticket. Responding to service calls within a reasonable time frame is very important and may require after hours or weekend availability. In return, you will be rewarded with: • Hourly pay + mileage at the standard IRS rate (currently $0.55 per mile) • Benefits after 90 days- including medical, dental, vision, short/long-term disability, employee assistance program, AETNA, and life insurance. • 401K after 6 months, potential for company matching. • A great company that encourages learning, growth and fun in the workplace. Send resume to bizdev@rsft.com. No phone inquiries please. ]]>

<![CDATA[ Position Description We’re looking for an IT Manager with hands-on experience to be responsible for our corporate office IT support.About Pie We are a VC-funded, SF-based start-up with products and services that will revolutionize the digital home. We offer excellent compensation and benefits. We appreciate a proper work-life balance. Ours is an atmosphere of innovation with a dynamic team of talented industry veterans working towards common goals.Responsibilities • Responsible for hands-on office IT and resolving issues surrounding desktop support and infrastructure in our heterogeneous network consisting of Windows, Mac, and Linux machines. • Manage the allocation of corporate IT resources and assets along with an asset management system and recommend to management ongoing policies for best practices in maintaining these assets (e.g., software, security, etc.). • Provide leadership in specifying computer systems, related devices, service plans, and peripherals that meet the ever changing IT needs of teams within the company. • Rapid problem-solving for employee desktop environments including network connectivity, anti-virus, email, PDAs, mobile phones, etc, issues while on-site. • Manage a hosted Microsoft SharePoint system as well as a hosted SharePoint collaboration system. • Administer JIRA, Confluence, and other open source servers. • You will also be responsible for setting up, maintaining managing and supporting Pie employee’s and contractors for using the hybrid PBX-based Nortel CallPilot, voice mail system, and ADP security access/door control system. • Work closely (appropriately balanced with your other duties) with our Product Development/Engineering from time to time when their needs intersect office IT, such as system builds, supporting office VPN, Firewall, WAN, etc. – this work could evolve in to providing lab scenario support leveraging the Pie product. • Assist guests, partners, and consultants at our location with their own network. Our company is growing and changing, so our needs for your position may evolve as we add systems and services. You should be a flexible person who is familiar working in a startup type of environment.Skills The ideal candidate will possess strong Windows and Apple desktop skills (MS certifications are a plus) as well as intermediate Linux server administration skills. You may work closely with Pie Product Development/Engineering from time to time when their needs intersect office IT, such as supporting office VPN, Firewall, WAN, etc.Education & Experience • BS in Computer Science or equivalent work experience • 5+ years end-to-end small business IT support <a href="http://www.applytracking.com/x.aspx?track=2aNq0Lh7wH52MB%2bSX37hIm4hPy%2bZTuS55fmw5BC5cUwAytGDUQJhcld89gipycq1kO08OMH%2f1jtvVcJ%2bBku9yA%3d%3d" rel="nofollow">Click Here to Apply</a> <img src="http://www.applytracking.com/x.aspx?track=M20darETc82AThiDqa6vg1OCpvWb58qmDbE5X06%2bFCMKNa8%2bc4c7a6PQti%2bfymtvwLRWDtjyJXhExWJRiqeUeg%3d%3d"> ]]>

<![CDATA[We are seeking a passionate, team-oriented and self-motivated individual with excellent communication and people management skills to work in a friendly, professional and high energy environment. The following opening is for an Audio Video Foreman. We are open to all skill levels, but are particularly interested in an experienced senior level candidate. Travel outside the Bay Area is minimal. Responsibilities: • Oversee the installation of audio/video projection and VC systems requiring cabling, termination, equipment installation, testing and commissioning. • Schedule and manage small to medium size installation teams. • Manage logistics, parts, manpower and equipment to meet ever-changing customer requirements • Test conferencing, projection and audio systems for contractor sign-off • Work with Engineering and other technical groups to ensure proper operation of the systems. • Work directly with customers to assure their needs are met; Requirements: • Foreman management experience • AV operations, presentation and audio production experience a plus • General light construction experience • Working in a corporate construction environment a plus • An understanding and passion for computer and audio video media systems • Ability to work carefully and quickly without direct supervision • Strong interpersonal and relationship building skills conducive to team development. • Ability to interface with engineering teams. • Good organizational and problem-solving skills. For immediate consideration, please send a resume to the Craigslist remailer address. Important: the subject field of your email must be AV Foreman - Mountain View ]]>

<![CDATA[We are an IT company located in Santa Clara, CA. We are currently looking for a part-time IT specialist who can help us with daily IT issues and supports. We need someone who is flexible to work at our office ~10-20 hours each week. Please send your resume to the above email address. Responsibilities: Configure and maintain directory and other Windows Services Administrate servers Execute IT projects and upgrades necessary software or hardware Support mobile services Support internal phone system Technical supports for laptops and desktops Manage licensing of MS office and other software Familiar with the setup or trouble shooting for mobile devices such as Blackberry, I Phone, Ipod, slingbox, etc Qualifications: Experience at IT policy level Network experience – switches, firewalls, routes, etc. Must have a solid understanding of Microsoft XP Operating Systems. Must have a good understanding of Microsoft Office. Must understand basic network troubleshooting fundamentals. Must have good computer hardware troubleshooting skills. Must have a desire to understand Information Technology. Strong interpersonal and oral communication skills. Ability to present ideas and solutions in user-friendly language. Must be able to work in a team-oriented, collaborative environment. Knowledge of Chinese language is a plus. ]]>

<![CDATA[Roles & Responsibilities The successful candidate will: • Respond to customer technical issues received by phone, email or the web. • Perform follow-ups with customers for calls placed to Intransa’s Technical Assistance Center. • Carry out installation of Intransa systems on client premises or preconfigure systems before shipping them to the clients. • Provide on-site technical support. • Write-up articles for Intransa’s Knowledge Base. • Properly document issues encountered in the field in the Intransa trouble ticket system. • Ensure timely escalation of critical customer related issues through proper channels. • Ensure timely resolution of customer issues. • Perform different ad hoc tasks, such as technical quality assurance of Intransa products Qualifications General criteria • Outgoing personality well suited for working over the telephone, in English • Hands-on experience with Video Management Systems and access control systems (installation, configuration, design, troubleshooting and commissioning.) Certifications are an asset. • Experience with CCTV systems (camera, matrix, DVR, etc.) is an asset. • Proficient in written communication skills in English. • Possesses strong analytical and troubleshooting skills. • Experience in customer service and technical support. • Able to explain technical information to non-technical people. • Bachelor’s degree in Computer Sciences or Computer Engineering or equivalent experience. Technical expertise • Working knowledge of Windows XP, 2000, 2003, and 2008. • Working knowledge of networking principles and the IP protocol. • Experience with PC configuration and troubleshooting with the Windows operating system. • Experience with networking equipment configuration and troubleshooting. (switches, routers, etc.) • MCSE and/or CCNA certification is an asset. • Your expertise in software is combined with a strong interest in hardware • You enjoy technology, keeping yourself updated with the latest developments and trends ]]>

<![CDATA[Community Technology Alliance is a growing non-profit organization located in the Silicon Valley of California. Our mission is to end and prevent homelessness by linking and networking communities through technology. We are the lead agency for the Homeless Management Information System (HMIS) in Santa Clara County. In addition to this project, we have several initiatives which are designed to help carry out our mission on a local, regional, and national level. Visit www.ctagroup.org for more information on all of the projects Community Technology Alliance is involved with. On February 17, 2009, President Obama signed the American Recovery and Reinvestment Act of 2009, which includes $1.5 billion for a Homelessness Prevention Fund (HPRP). Any entity approved to receive funding is required to track the distribution of these dollars through the Homeless Management Information System (HMIS). Due to Community Technology Alliance’s commitment to provide technical infrastructure and training to several local applicants, we are now looking for an HMIS Software Trainer that will focus on HPRP projects. This is a position based on contract funding for two years, and is not guaranteed after September, 2011. Community Technology Alliance is searching for a dynamic staff member willing to hit the ground running in a fast paced work environment. Self-motivated and capability to take initiative, manage, and complete multiple tasks within deadline is a must. Ability to wear several hats, and comfortable working in a self-propelled environment. Must be able to learn information quickly and efficiently for turn around to train others and publicize changes in local and national policy. Motivation and energies to think outside the box to come up with solutions to best deliver services to our partners. Software training and public speaking skills are desired. Should be comfortable developing and maintaining relationships with non-profit and government partners. Understanding of and a commitment to our mission is a must. This full time position will be split into two major task areas: Job Duties: HMIS HPRP Trainer Liaise with HMIS staff to provide software training and support for the Homeless Management Information System as it relates to HPRP requirements: outreach to new agencies, research and implement solutions to barriers preventing participation, discover data quality issues: develop and implement plans/tools to continuously improve data quality, update training materials, participate in Collaborative meetings to promote HMIS and inter-agency collaboration, plan and help lead Technology Committee Meetings, participate, develop and implement any new policies and procedures as required by The Department of Housing and Urban Development (HUD) or local jurisdictions, participate in submission of all HUD and locally required HPRP reporting on a monthly, quarterly, and annual basis. (.90FTE) Administration: Oversee HPRP contract billing and spend down, work closely with bookkeeper and other HMIS trainers to ensure contract and agency budgetary compliance, research and potentially write grants to fund current and future projects, especially those that are Homeless Prevention related. Work with our team to help manage the office. Other duties as assigned. (.10FTE) ]]>