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<![CDATA[Parts Counterperson Honda of Kirkland is looking for an experienced Parts professional. Former or seasoned technicians also do very well at this position. Responsibilities include but are not limited to assisting our technical, wholesale and retail customers with their Honda parts needs. If you have automotive knowledge, a professional attitude and want to work for a terrific dealership, we want to meet you. We offer a competitive salary plus bonus, matching 401k, paid vacation, and a cafeteria heath plan. Please apply in person or forward your resume. Attention: Brian Slish 12420 NE 85th Street Kirkland, WA 98033 Keywords: parts, counter, counterperson, counter person, dealership, Honda, technician ]]>

<![CDATA[NetRiver is a full service Data Center that is seeking a support technician for our Lynnwood location. Role: The support technician is responsible for monitoring and interacting with critical facility systems. They monitor and respond to support tickets for our customers. They will be responsible for assisting our customers on site when necessary as well as providing remote hands support as needed. The ideal candidate will be a self-starter who is comfortable in a technical environment. They will be able to actively think through scenarios involving power, cooling and networking connections to a number of different computing environments. Major duties and responsibilities: • Monitor and maintain data center facility • Perform routine checks of standard equipment • Perform standard cleanup and organization in facility • Monitor and respond to tickets in support system • Diagnose errors, implement resolutions • Perform preventative maintenance when necessary • Assist customers with equipment racking and setup • Assist remote customers with basic triage and 1st level support • Check in customers and guests to facility • Ensure physical security of facility • Create and maintains facility documentation Qualifications: • Intellectual curiosity – an interest in understanding how things work • Strong technology background • Attention to detail • Strong problem solving and follow up skills • Familiarity with Windows and/or Linux servers • Familiarity with Networking standards and protocols • Familiarity with a ticketing system • Some networking background (You should at least recognize the following: TCP/IP, OSPF, HSRP, VLAN, RJ45, TN568A/B, IOS, DNS, SNMP) • Willingness to learn and follow through • Strong sense of customer service • Data center experience a plus • Basic understanding of HVAC and power systems a plus Requirements: • Ability to move and lift devices weighing up to 40 lbs • Ability to climb ladders, assist with cable pulls, and perform basic physical installations • You must be responsible and reliable This position is an active part of our facility. It is technical in nature, but is not a sit at a computer job. We do support some software tools and see basic coding skills as a plus but this is not a development job. This is a full time job with benefits. Please send your resume and salary requirements to resume@netriver.net. ]]>

<![CDATA[Retail Technical Advisor Visit <a href="http://microsoft.talentrecruiting.com" rel="nofollow">http://microsoft.talentrecruiting.com</a> to apply today. •Do you receive satisfaction from providing a level of customer service that is unmatched by the competition? •Can you sense what another person wants or needs before they ask? •Do you get excited about troubleshooting software and hardware issues? •Are you a resourceful, solution-seeker? •Do you always live up to your commitments? •Are you compelled to stay up to date with the latest advances in technology? •Do you get a kick out of adopting the newest and latest innovations in technology? •Can you naturally build positive relationships with clients and co-workers? •Are you positive and energetic? Do you thrive in a fast-paced, complex environment? •Do you provide personalized service that creates customer loyalty? •Are you able to catch on to new concepts and ideas quickly and easily? •Do you believe that you can help change lives through the use of technology? If you can answer “yes” to the above questions, we want to talk with you! Microsoft is a global company that brings smart, passionate, and creative people together in order to improve lives and to help others reach their potential through the use of technology. The goal of the retail stores is to provide the very best in service as well as engage, educate, and excite our customers. A willingness to become certified as a Microsoft Consumer Support Technician, detail oriented with excellent written and verbal communication skills, and an ability to build relationships with customers are required. A college degree, confidence in presentation skills and teaching/training experience is preferred. We Offer: •Competitive Salary •Competitive Benefits •Growth Opportunities Visit <a href="http://microsoft.talentrecruiting.com" rel="nofollow">http://microsoft.talentrecruiting.com</a> to apply today. Equal Opportunity Employer Personal, employment, and financial references will be required ]]>

<![CDATA[The position entails hardware and software skills. - MUST have experience in repairing BOTH software AND hardware. - MUST have at least 6 months of relevant work experience. - MUST be able to pass a background check and drug screen. - MUST have great work ethic and be reliable. If you meet these requirements submit a resume at eri.onsite@yahoo.com. Please type "Hardware/software repair" for the subject when sending me an email. Thank you, Daniel. ]]>

<![CDATA[DeepIntel is looking for a junior Active Directory Administrator. We are experiencing tremendous growth and are looking to focus on driving our service in efficiency, resiliency and performance. The administrator will be responsible for all aspects of active directory including managing large groups and users. Additionally the administrator should have at least 1-3 years experience in a large corporate directories. Must have an understanding of the following: • Active Directory • IIS • Universal Groups • Global Groups • User Levels (i.e. regular vs. admin) • Distribution groups vs. security groups • Install, Create, Manage, Add, Disable, and Delete users and groups Local Candidates Only – No relocation's or remote work Send Resume to careers@deepintel.com ]]>

<![CDATA[Senior Systems Administrator (Linux) Reference Number: BF11102 Job Description Webtrends is a Customer Intelligence company with leading solutions for customer interaction optimization across all digital channels. We live firmly behind our corporate values: Open, Innovative, Engaged, Accountable. Every day we look for new ways to drive innovation in every facet of our business and expect each member of the team to take personal ownership over their work, forming a unique opportunity to live, grow and learn in a highly collaborative and dynamic environment. We don’t get caught up in the cogs of traditional corporate culture, which slow down the speed of progress. It’s not about ego and job title; it’s about getting it done every day. At the end of each day, we ask ourselves, “Did I make this a better place for my customers to do business and for my colleagues to work?” Position Description Webtrends Optimize is seeking a Senior Systems Administrator to join our team in Seattle, Washington. Optimize operations and development work closely together to design, build and maintain the global infrastructure for a product with unique traffic and usage trends. We utilize open source software, technologies and platforms whenever possible and encourage building ingenious solutions. You will be responsible for scaling the production and development infrastructures, utilizing configuration management and varying platforms such as EC2, Eucalyptus and physical hardware. If you are an experienced system administrator who demands a challenging, dynamic work environment, this is your chance to make a difference. Primary Responsibilities: • Managing the operations of all production systems • Working with Hosted Operations to plan the deployment and implementation of physical hardware • Continuous improvement of processes and technologies • Integrate with development team and procedures • 24x7x365 team on call position Required Skills/Education: • 4+ years of experience in System Administration using Linux • 3+ years of dynamic / scripting language programming experience (Bash, Perl, Ruby, Python) • 2+ years of experience running a redundant production environment • Some experience with Microsoft Active Directory and SQL Server • Deep understanding of networking, routers, firewalls, distributed computing systems, etc • Ability to respond effectively in high-pressure, multi-tasking situations • Disciplined, organized approach to short-term and long-term project management. Working Conditions: The position is located in downtown Seattle. Travel is minimal. The job involves extensive time working at a computer. Incumbent must pass background check. Position Type: Full-Time/Regular To Apply Please apply at: <a href="http://www.Webtrends.com/AboutWebtrends/Careers/CurrentOpenings.aspx" rel="nofollow">http://www.Webtrends.com/AboutWebtrends/Careers/CurrentOpenings.aspx</a> Webtrends is an equal opportunity/affirmative action employer supporting workforce diversity. m/f/d/v. ]]>

<![CDATA[Customer Service Technical Representative Founded in 1980, Seattle-based Precor is a subsidiary of Amer Sports Corp. (www.amersports.com), the world's largest sports equipment company, with internationally recognized brands Wilson, Atomic, Suunto, Salomon, Mavic and Arc’Teryx. For more than 25 years, Precor has been inspiring people to live a life in motion. Currently, we have an opening for a Customer Service Technical Representative to join our growing team. Essential Job Functions Actively pursues continuous improvement and ease of doing business to meet or exceed customer needs and to further overall company goals and objectives. Within this role, you must have experience working with electrical and electronic testing equipment (oscilloscope, am-meter, multi-meter, etc). Additionally, you must have experience in using and reading schematics to solve technical and sometimes complex problems. Customer Contact • Provides technical assistance to internal and external customers using both oral and written communication skills. This includes diagnosing the problem and walking the customer through the solution. • Maintains contact with customer accounts and end-users through phone contact, email, faxes and correspondence. • Explains and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.) • Communicates effectively with customers (within Customer Support and other appropriate departments) on the status of current field issues, and assists in determining corrective action to ensure Precor customer satisfaction. • Parts Orders Assists customers with part orders through an on-line computer system, this includes data-entry of customer numbers, part numbers, quantity, etc. Technical Job Specifications Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered. Educational Requirements • High School diploma or equivalent required. • AA in electronics, Technical School Degree, or Equivalent Technical training required. Technical Requirements • Minimum 2 years Customer Service phone experience. • Minimum of 1 year of applicable technical experience (e.g., actual repairs of electro-mechanical equipment at customer locations). • Presents a professional and congenial phone manner (e.g., tone, vocabulary, etc.) • Experienced at effectively formulating written customer correspondence. • Working knowledge of computers, experience with Microsoft Word and Excel a plus. • Keyboarding 35 wpm minimum. WORKING ENVIRONMENT Normal office conditions with extensive paper and phone work. Will also be keyboarding to input orders and letters. Other • Detail-oriented with a strong ability to recognize parts and part numbers. • Must participate as a team player. • Ability to deal with fast-paced environment with a high volume of phone calls on a consistent basis and handle customers in a professional manner. • Other duties as required by position. • Must be able to multitask projects. • Be able to work independently with minimal direct supervision. • Must have valid state drivers license. Please apply directly online at: <a href="http://precor.pereless.com/" rel="nofollow">http://precor.pereless.com/</a>]]>

<![CDATA[UNITED STATES DEPARTMENT OF NAVY Puget Sound Naval Shipyard & Intermediate Maintenance Facility Are you interested in a career that provides you with the opportunity to earn good money and affords you new challenges? If so, then consider applying for a career internship with the U. S. Department of Navy. There are many good reasons to consider working for the Navy. It provides a chance for you to gain insight in how a Federal government agency operates and exposes you to the exciting career options. The internships run for a two-year period. Upon successful completion of the internship, the program provides an opportunity for conversion to a permanent Federal position. ***U.S. CITIZENSHIP IS REQUIRED, CANNOT HAVE DUAL CITIZENSHIP*** Open: Continuous 1st Cut Off: 8/31/2010 Location: Bremerton, Wash Salary: GS-1311-05 = $33,414 per annum Work Schedule: Full time / Permanent Job Requirements: All positions require a security clearance. Position requires pre-employment physical examination. Position also requires successful completion of the Radiological Control Technician Qualifications School in Norfolk, Virginia. The 26-week training and related travel expenses are paid for by the Portsmouth Naval Shipyard. Benefits Package: Vacation/Sick Pay, 10 Paid Federal Holidays, Health & Life Insurance, Retirement Plan, Matching Contributions, Flexible Work Schedules, Promotional Opportunities, Paid Overtime and more. Qualification: GS-05: Successful completion of a full 4-year course of study leading to a Bachelors’ degree (a) with a major study in an appropriate field of physical science, or (b) that included at least 24 semester hours in any combination of courses such as physical science, engineering or any branch of mathematics, except financial and commercial mathematics. Please review at: <a href="http://www.opm.gov/qualifications/standards/IORs/gs1300/1311.htm" rel="nofollow">http://www.opm.gov/qualifications/standards/IORs/gs1300/1311.htm</a> ]]>

<![CDATA[Technical Support Specialist Sentry Credit, Inc. is an expanding third party collection agency currently consisting of two offices in Washington State with plans to open more in the future. In business since 1992, Sentry Credit Inc. employs approximately 250 people. SCI offers a fast-paced, positive and exciting work environment that encourages personal advancement and achieving individual and team goals. Job Description We are currently looking for a career-minded candidate with at least 1 year of helpdesk or IT service experience for our Technical Support Specialist position. This entry level position will work with internal end users and external customers to resolve or escalate technical issues in a Service Desk environment. Key Responsibilities will include troubleshooting issues with PCs, IP phones, PC patching and updates, laptops, software, printers, etc, as well as configuring and supporting mobile phones and/or BlackBerry devices. Additionally working with network management tools, assist with projects, travel to Vancouver WA. occasionally, as needed. Required Skills, Experience, & Qualifications: -Active Directory, Server 2003/2008 and Network Admin experience preferred - At least 1 year previous helpdesk or IT service experience, we would prefer at least 2 years experience and/or equivalent college education. Additionally A+/MCP strongly preferred and optional certifications include MCTS, MCITP, Security + and Network +. - MS Office 2003/2007, Windows XP, Windows 7 troubleshooting skills. - Strong interpersonal and communication skills. - Experience and ability to multi-task under pressure. - Self-motivation and initiative. - A positive attitude and pleasant demeanor. - Ability to identify and resolve problems in a timely manner. - Skills in group problem solving situations and effective use of logic and reason. - Continual attention to detail. - Adaptability to a fast-paced environment. - Ability to quickly assimilate new information. - Excellent consulting, training and customer service skills. - Ability to work well with other team members. - Organizational and decision making skills. - Must be able to handle multiple tasks at one time. - Ability to work independently and establish priorities. - Must be able to work cooperatively with others. Physical Demands: Requires sitting or standing for long periods of time, walking or bending under or over desks, watching computer screens, and working on keyboards. Requires great manual dexterity and some lifting of approximately 30-50 pounds. Work Environment: Normal office environment. On-call support outside normal business hours, including weekends and holidays may be required. Benefits: Sentry Credit offers Medical and Dental Insurance to employees. Medical Insurance is available after six months and Dental is available after 90 days, one week paid vacation after first year, paid holidays, one PTO day available every 90 days. We also offer 401K after one year employment, must be at least 21 years old to participate. Benefits: Sentry Credit offers Medical and Dental Insurance to employees. Medical Insurance is available after six months and Dental is available after 90 days, one week paid vacation after first year, paid holidays, one PTO day available every 90 days. We also offer 401K after one year employment, must be at least 21 years old to participate. Reports to: Director of IT Contact Relationships: Director of IT and users, vendor system representatives. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Please do not apply if you are not already living in the greater Seattle Metro area. ]]>

<![CDATA[Allied Telesis, Inc., a global provider of secure IP/Ethernet solutions and leader in the deployment of IP Triple-Play networks has the following opening! The TSR is responsible for Level 1 Technical Support of the Allied Telesis Product Line. You will provide technical resolution to customer product and network problems in order to maximize customer satisfaction while minimizing level 2 and level 3 Service support. Essential Duties and Responsibilities: Open Customer Incidences using the Allied Telesis Ticket System Handle Incidences from Customers using the Service Portal Resolve Incidences or escalate to appropriate Level 2 organization Validate and process customer RMA requests Ensure customer is entitled to requested services Contribute technical answers to the Service’s Knowledge Base Provide 24 x 7 x 365 escalation back-up as required Education / Training: Associate/Specialist-level industry certification. Bachelor’s degree preferred. Other qualifications include: •Ability to make decisions independently •Ability to work under stress and the pressure of deadlines •Flexibility and the ability to adapt to constantly changing priorities •Good computer and basic math skills •Ability to maintain an excellent attendance record •Minimum of 1 year experience designing, implementing, and maintaining data networks •Minimum of 1 year hands-on field experience in a Field Engineer or Systems Engineer capacity Experience, Skills & Abilities: •Basic knowledge of Ethernet networks at Layers 1, 2, and 3 of the OSI Model •Basic understanding and recognition of network level protocols such as TCP and UDP •Educational experience with configuration and fault isolation of dynamic routing protocols such as RIP and OSPF •Ability to learn to configure and troubleshoot Allied Telesis networking equipment •Basic understanding of NA ISDN, including BRI and PRI services, provisioning, configuration, and troubleshooting •Ability to learn to configure network security features such as protocol filters, firewalls, and virtual private networks (VPNs), including related security associations and encryption keys. •Demonstrated ability to learn to deploy, configure, and troubleshoot WAN interfaces, such as DS3, DS1, and fractional T1, including Frame Relay Services •Basic understanding of fiber optic technology, including use and limitations of single mode and multi-mode media, transmitters and receivers •Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management •Proficient in all uses of personal computers, operating systems, business applications, and network-related technical applications, including automated design tools such as MS Visio •Proficient in the use of data network test equipment, such as Optical Power Meters, Time Domain Reflector-meters, oscilloscopes, and bit error testers such as Smart-Bits. Please send your resume to careers@alliedtelesis.com or apply on-line at www.alliedtelesis.com under Corporate/Careers.]]>

<![CDATA[Spoon, a leading developer of app virtualization and streaming technologies, is seeking Technical Account Managers to join our app streaming product team in the Seattle area. Full-time positions only are available. Spoon works with industry-leading software publishers, consulting, financial, government, military, and technology companies. Visit spoon.net for more information about Spoon products. Primary responsibilities: - Assist potential customers and business partners with proof-of-concept implementations and other technical product evaluations, and resolve technical issues. - Respond to incoming support inquiries and work with the development team to improve product quality. - Cultivate relationships with members of the IT and development communities. - Maintain accurate account records, activity logs, and bug information in the CRM and support databases. Qualifications: - Strong information technology and systems administration skills. In particular, you must have sufficient technical ability to thoroughly understand our products, assist customers with technical implementations, and resolve support issues. - Some programming experience (C# or Java) and database experience (SQL Server) preferred. - Very strong written and verbal communication skills. This position involves significant interaction with highly sophisticated customers (developers, VP-level engineering, CTOs, and similar). - Ability to use a computer and/or be on the phone during most work hours. - Ability to work independently and with other team members in a fast-paced environment. Why work at Spoon? - Work with innovative, cutting-edge technology in the rapidly growing virtualization space. - Entrepreneurial, casual, progressive work atmosphere with an outstanding technical team. - Significant career growth opportunities (engineering, business, and management career paths). - Convenient Pioneer Square office location with easy access via public transit. - Full-time positions include comprehensive medical, vision, dental, and vacation benefits. Ready to apply? We look forward to hearing from you. Applicants should include a summary of work experience and/or academic background. We regret that we are not able to personally reply to each submission. Sincerely, The Spoon Team]]>

<![CDATA[Expeditors' Systems Administration Support department is looking to fill a technical support position to work graveyard shifts. Our Corporate Headquarters, based out of Seattle, is seeking qualified, highly motivated candidates for the position of Support Technician. Role: The Support Technician works in a fast paced 24/7 team environment providing front line support for over 200+ branch offices worldwide as well as being the first line of support at the Corporate Headquarters in downtown Seattle. The ideal candidate must be a self-starter possessing sound judgment, strong problem solving skills and be able to communicate effectively with a broad range of audiences. Must be available to work all shifts, weekends, and holidays as needed. Major Duties and Responsibilities: Answer calls and emails from branches and internal customers regarding problems related to all IS products and services at Expeditors Monitor servers and applications within Expeditors' network Perform data backups and restores on all servers in the data center Follow technical documentation for issue resolution and/or escalation Communicate ideas and solutions to Management Monitor the helpdesk on a regular basis and acknowledge or assign tickets as necessary Complete various projects as necessary Administrative duties and maintenance are also a critical part of this position. This position works closely with a variety of people, ranging from branch IS support personnel, to the IS Products Managers, and Development. This position is customer service oriented and requires good phone skills. Candidate must be organized, as the position involves prioritizing and evaluating support situations. Experience and Education: Possess a strong sense of customer service Ability to work independently and in a team environment Ability to receive constructive feedback on a regular basis Ability to handle daily tasks and projects independently Strong problem solving skills and follow-up skills Ability to work effectively across all levels of development, support, and peers Strong written and verbal communication skills Organizational skills to handle multiple tasks to completion simultaneously Please apply at our website: <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/830a468de60eb2198825768e005cde57?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/830a468de60eb2198825768e005cde57?OpenDocument</a>]]>

<![CDATA[Expeditors, a leader in international freight forwarding and global logistics, has the following opening in Information Services in Seattle: EDI Support EDI Support Scope: This team supports Expeditors' business-to-business electronic data transmissions. Members of this team work closely with Development, Account Management and 300+ large customers to achieve 100% customer satisfaction, 100% of the time. Major Duties and Responsibilities: Support dataflow processes for 180+ data centers worldwide Rapidly address EDI Support requests in a team environment Perform triage and root cause analysis of issues affecting dataflow Document dataflow processes and issue resolutions Design and develop dataflow process improvements Liaison between branch operations, product owners and development Provide same day support for customers and data centers worldwide Contribute to the development of the team through cross-training Required Skills: The ideal candidate will possess: A winning attitude and strong Customer Service skills Ability to prioritize and provide timely resolutions to help requests Willingness to contribute to a strong results-driven team Strong written and verbal communication skills Ability to learn and adapt quickly in a dynamic environment Ability to prioritize and handle multiple tasks while meeting deadlines Proven data and process analysis ability Preferred Experience: IT Helpdesk or Tier 2 Technical Support Working knowledge of EDI (X12, EDIFACT, XML, mapping) Working knowledge of SQL and database structure Previous experience with complex data maps Previous experience with logistics, transportation or freight forwarding Please apply at: <a href="http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/d43a84266b73bd078825712b005cf2f7?OpenDocument" rel="nofollow">http://domino.expeditors.com/expd/Careers.nsf/722765ff1caaa66b882569c800790531/d43a84266b73bd078825712b005cf2f7?OpenDocument</a> ]]>

<![CDATA[We are looking for potential candidates for a Technical Support Engineer position. IF YOU ARE INTERESTED PLEASE RESPOND TODAY, THE HIRING MANAGER IS DECIDING NOW. • Job Title: Technical Support Engineer Tier 2 • Location: Redmond, WA • Pay Rate: Based on Experience • Tentative Starting: Available to interview next week • Work days/hours: 24x7 support hours in call center environment • Start Date: August 16, 2010 Job Description: Delivering the world’s best professional technical support! The Engineer will ensure that all customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. They will follow through on customer commitments with courtesy and a sense of ownership. They will develop a relationship with both the customer and technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support. Minimum Qualifications Demonstrated technical competence with MS Exchange Server MCDST and MCTS are preferred 4 year tech degree or equivalent work experience in tech support or MIS in Enterprise environment If you are interested e-mail your updated resume to RDCenter@volt.com and Contact Volt @1-800-595-8658 TODAY. ]]>

<![CDATA[GuestVision is an established twenty employee software firm located in Lynnwood. Our software provides complete point of sale and back office management solutions to over 1000 locations in the health & beauty industry, including hair salons, beauty schools and retail stores. We are seeking an experienced Technical Support Representative at our headquarters in Lynnwood. You will be answering calls / emails from customers who have service and technical support issues. A professional response to service tickets and providing timely and thorough resolution of all issues raised by our customers, as well as documenting all actions is critical. Requirements 2+ years of experience with Microsoft SQL Server and related Microsoft technologies Retail/POS software experience a plus Experience in a position with similar responsibilities Dynamic office experience. Small to medium technology company experience preferred Demonstrable communication skills (both verbal and written) Ability to work independently and collaboratively in a team environment Strong critical thinking skills required, including troubleshooting, problem analysis and resolution, good judgment/decision making ability Professional appearance a must. Everyday code is business casual; interview and client visit dress code is professional College degree (associates or better) required. Multiple shifts available. Early morning, typical workday, evenings/weekends. Please respond with your cover letter, resume, references and schedule availability (any or all of early morning, typical workday, evening and weekend) with the reference of “Tech Support” in the subject line. ]]>

<![CDATA[Capital Business Machines, Inc. a 58 year old company is currently seeking more Field Service Technicians!!! CBM is a professional organization dedicated to providing solutions to our customers in Thurston, Lewis and Mason Counties with a goal of maintaining the highest level of Customer Satisfaction. We do this by offering a staff of courteous, qualified, and experienced personnel to assist each customer with their copier, laser printer, network services, and fax needs. We are currently seeking self-motivated individuals with an ability to repair copiers, printers, and fax machines. Candidates should have: Excellent communication skills A strong focus on Customer Service A good understanding of computers (networking is a plus) A Positive Attitude A working Knowledge of Copiers, Printers, and Fax Machines A passion for technology and learning A good driving record Reliable transportation and proof of insurance Job consists of trouble shooting, performing preventative maintenance and repair of digital copiers (color and B/W), fax machines, and printers (color and B/W). This is an excellent opportunity to work with a company that has proven commitment to Customer Satisfaction! Benefits: -Hourly wage DOE -Vision Insurance -Medical Insurance -Car Mileage Compensation -401k -Life Insurance ]]>

<![CDATA[Job Description: Primary Roles & Responsibilities Provide application support and trouble shooting assistance for Water Flowmeters for customers and sales channel Field application support to solve customer problems Develop and execute technical training of customers and sales channel Develop technical application briefs that explains the technology of ultrasonic clamp-on flowmeters Minimum Requirements: BS Engineering or equivalent direct experience. 5 years direct experience with industrial flow measurements and application to various processes. Strong knowledge of flow measurement theory and products, ultrasonic preferred. Job Family Responsibilities: Performs the design of complex hardware and software application solutions. Completes tracking of complex orders to ensure that equipment, cost and delivery objectives are met by responding to customers promptly. Completes records of complex specification costs and price estimates. Tracks and maintains assets (I.e. equipment, tools, software, etc.). Completes recommendations for alternatives or changes to complex customer specifications and/or processes to better match Company products to customer needs and to improve productivity. Performs investigations and analyzes of complex field problems. Completes explanations and clarifies information to enable proper interpretation and evaluation of complex specifications, performance characteristics or other technical data. Key Responsibilities: Performs full range of standard work for the professional field. Refers complex, unusual problems to others. Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations. Education: BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Knowledge and Experience: Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates knowledge of organization's business practices and issues.Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above. Must be comfortable working directly with end users (customers). Primarily intra-organizational contacts and external contacts.]]>

<![CDATA[Quorum Review is an accredited independent Institutional Review Board and a leader in the industry for its services in overseeing research participant safety. We are the second largest IRB in the country, working with investigators from across the United States and Canada. We are looking for an .NET Developer is responsible for developing, implementing and maintaining business functionality for Quorum Review software applications working in a team environment. They will collaborate with technical and business staff in the design, development, testing, implementation, and production support of enterprise applications. Major Responsibilities: • Design, develop, configure, test, and maintain custom and third party applications including: o .Net and SharePoint custom application systems o Intranet and Extranet .Net, ASP, Java based collaboration systems o Microsoft SQL Server data base environments o SharePoint and custom interfaces, work flows and web services o Microsoft Report Services and other reporting services o Interfaces with Oracle Siebel eClinical and Business Intelligence Publisher systems • Author and maintain formal documentation including designs, development plans, unit test plans, data dictionaries and release notes. • Key involvement in full software development life cycle including planning, coding, support during testing and release and retirement. • Document all changes including the development and release management process • Version and release management for all code and related using MS Team Foundation Server • Co-develop with third party application development teams and consultants Our IT team is known for our strong technical competency, high throughput, technology innovation, and delivering quality business solutions. You will bring your technical expertise and have the ability to manage your specialized work efficiently, with confidence, and competence. The successful candidate will have the ability to thoroughly document the development and release management processes and have the capacity to communicate clearly and precisely to the Applications Services Manager. This position requires Bachelors in Computer Science, Computer Engineering or equivalent accredited four year degree program and at least seven years specific work experience. You will also have a minimum of 5 years of software development (preferably in an enterprise application development using .NET, C#, and Visual Studio), 2 years of SharePoint 2007 development experience, and 2 years of external facing web application development experience. For consideration, submit letter of interest and resume to Human Resources online at www.quorumreview.com. E-MAIL AND FAX SUBMISSIONS WILL NOT BE CONSIDERED. Quorum Review is an Equal Opportunity and Affirmative Action Employer. To request reasonable accommodation for the application process please contact Human Resources ]]>

<![CDATA[We are currently seeking an Application Support Engineer to work on work on the most difficult scenarios and escalated cases. The right candidate will have a passion for technology and for helping internal and external customers. The role will interface with various levels of personnel, support vendors and partners, as well as various product groups. The right candidate will possess a broad background in applications support and posses strong customer service skills. Interested candidates please send resumes to angela@pentadsolutions.com Responsibilities: • Resolve technical/policy issues in the most efficient way possible. • Function as a collaborative peer to the partner technical leads • Maintain strong working knowledge of pre-release products and take ownership of product feedback in key areas. Take full responsibility for sharing knowledge across teams. • Represent and communicate with vendors/partners via telephone, written communication, or other correspondence regarding technically complex issues with regards to products. • Demonstrate leadership, strong communication, and excellent interpersonal skills. • Create content including Knowledge Base articles, whitepapers, training documents, etc as required. • Work with partners on supportability reviews, design validation, custom and standard workshop delivery, and health checks, to build stronger relationships and increased trust. • Display leadership by sharing knowledge and expertise while demonstrating customer advocacy. • Participate and lead weekly sync meetings Qualifications Recommended: A minimum of 3-5 years of essential experiences are required. These experiences include: • Strong communication skills • Excellent demonstrated customer service skills • Effective learning skills • Works well in a cross-team environment • Strong problem-solving skills ]]>

<![CDATA[Glass Doctor of King & Pierce Counties has a 48 year track record of excellence in customer service and technical capabilities. We are a progressive industry competitor thriving on a successful vision for our future. Do you want to work for an employer who is committed to your success? If you are, then Glass Doctor is the place for you. We understand and embrace the principle that our sales force is critical to our company’s future. Be in a position where you can directly contribute to our success! Glass Doctor recognizes that our past and future success is directly related to the quality of our people. We provide them with the tools and resources needed to be successful, which includes a training program preformed by experienced managers and online resources. Through careful selection and training, our goal is to develop individuals who possess the ability, desire and dedication to grow with us. We provide you with the opportunity to realize your personal career objectives. We offer exceptional earning potential. Job description: Industries we serve: Industrial, individual consumer, insurance, commercial and institutional maintenance, transportation, mining, military, government, manufacturing, fleets, etc. Anyone who owns or operates vehicles with a window – car, truck, van, trailer, RV, heavy equipment, bus, train, boat, etc. – is a potential customer. Responsibilities: Build professional relationships with and sell our glass repair and replacement services to fleet maintenance supervisors, foremen, purchasing managers, insurance agents, contractors and owners. This position is focused on institutional, governmental and B2B sales. Maintain sales objectives, superior service to accounts and find ways to penetrate the market and gain market share. Grow your book of business with us! Skill Sets: Sales-driven, self-motivated, energetic, persuasive, organized, independent, with an entrepreneurial spirit and the ability to develop strategic sales planning, negotiating skills, and relationship building. Ideally Qualified candidates will possess: • Familiarity with auto glass repair & replacement products • High degree of motivation • Successful track record in outside sales • Stable employment history with 1-3 years of outside sales experience What Glass Doctor offers the qualified candidate: • Competitive compensation with exceptional earnings potential. Investing in our people is our way of developing our future leaders. • Medical, Dental, Paid Vacation, Company Car and Cell Phone. • Training on the industry and product knowledge. We are committed to helping our employees succeed. To apply: • Email resume to jobs@glassdrsea.com or, • Come down and fill out an application at: 402 Baker Blvd Tukwila, WA 98188 Contact Name: Jonathan ]]>

<![CDATA[A fast growing network storage company has an opening for tier 1 customer support. The candidate must meet the following criteria . Have good communicaton skills for phone communciaton, email communication, social media, and other internet media. . Be familiar with network trouble shooting. . Be capable of learning new technologies quickly. . Be a good team player. The responsibilities include, but not limited to . Supporting customers through phone, email, and other internet media. . Developing marketing and sales through customer supports. . Researching customers' questions/issues, and reply to customer. . Internal IT support, help other teams' technical issues. . RMA verification and process. Our company offers competitive salary, bonus potential, medical/vision/dental plan, 401K, vacation, great team environment, and most of all, growth opportunity. All motivated career builders are welcomed to submit a resume with expected salary to us. Resume without expected salary will not be considered.]]>

<![CDATA[You're fascinated by the way things work and the reasons they sometimes don't. You sometimes rearrange your computer setup just for fun. You were the kind of kid who took things apart just to put them back together (correctly). If this sounds like you, you're our kind of Genius. You're here not only to help fix equipments, but to restore positive customer relationships with free technical advice and timely repairs. A candidate we'll love: <ul> <li>You provide white-glove treatment to customers. <li>You enjoy meeting people and building relationship with customers. <li>Your friends and family see you as an absolute technical guru. <li>You have some background in tech support or customer service. <li>You have a burning desire to solve problems. <li>You can communicate technical concepts in layman's terms. <li>You have a sense of urgency- but also the ability to keep your cool. <li>You share a passion for technology and Apple products. </ul> A position you'll love: <ul> <li>Solving problems- things happen and you're there to fix them. <li>Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. <li>Troubleshooting and repairing Apple hardware and software. <li>Juggling customer and product issues with a genuine sense of urgency. <li>Turning around repairs to customers as quickly as possible. <li>Being one of the go-to people for technical knowledge in the store. <li>Having passion about customer service and a commitment to exceeding expectations. </ul> The ideal opportunity to use what you know: A job at an Apple Retail Store is a chance to use your hands and heart. To use your knowledge and experience. To contribute meaningfully to people's lives with your technical know-how. To delight. Enrich. Impress. Engage. Inspire. Are you ready to join the retail revolution? <a href="http://www.apple.com/jobs/us/retail.html" rel="nofollow">Apply Now</a>.]]>

<![CDATA[Six month independent contractor position. This position is restricted to residents of the United States. Leapforce is looking for highly educated individuals for an exciting work from home opportunity. Applicants must be self motivated and internet savvy. This is an opportunity to help evaluate and improve search engine results for one of the world's largest internet search engine companies. Search Engine Evaluators will need to combine a passion for analysis, understanding of various online research tools. Applicants must be detail orientated and have a broad range of interests. Ideal Search Engine Evaluators will possess the following skills: * Have in-depth, up-to-date familiarity with American social culture, media, and web culture * Excellent comprehension and written communication skills in English * Broad range of interests, with specific areas of expertise a plus * University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus * Excellent web research skills and analytical abilities * Ability to work independently under minimal supervision * Possess a high speed internet connection (DSL, Cable Modem, etc.) Search Engine Evaluators provide feedback on search engine results by measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques. All candidates are required to take and pass a two-part qualification exam before becoming a Search Engine Evaluator. Part 1 of the exam contains 24 theory based questions. Part 2 of the exam contains 150 simulated evaluation tasks. Supplied study materials can be used during both parts of the exam. Please Note: We are unable to offer more than one Search Engine Evaluator position per household. To apply for this position, please visit: <a href="https://www.leapforceathome.com/qrp/public/jobs?sref=13ef8f526b4090ab0c1b0cbb6d09cc13" rel="nofollow"> www.leapforceathome.com</a> <a href="https://www.leapforceathome.com/qrp/public/home?sref=13ef8f526b4090ab0c1b0cbb6d09cc13" rel="nofollow">About Leapforce, Inc. ]]>

<![CDATA[Systems Engineer in Development (SED) As an SED, you will have the opportunity to work with a variety of industries and companies as you learn how to provide the technology solutions which fit each businesses need. As an SED, you will learn to be responsible for projects and to provide end-to-end solutions for a variety of clients. An SED learns to support desktop, servers and network infrastructure in a LAN/WAN environment. As an SED you will quickly become proficient in server and desktop installation, configuration and troubleshooting. If you are looking for a career in IT support, this is the place to be. Building on your education, we will help you as you learn how to provide excellent Customer Service. No matter where you go, this is essential to your career growth. Skills & Experience to Gain: • Assist in implementing, monitoring and maintaining Microsoft Windows (standard & enterprise) servers, Small Business Server 2003-2008(standard and premium) servers and Exchange Servers 2003-2010. • Learn to troubleshoot PCs and PC software, including Windows 2000/XP Pro/Vista/7 and MS Office Suite. • Gain the experiences which directly translate towards your Microsoft Certified Systems Engineer (MSCE), A+, Net+ and Cisco Certified Network Associate (CCNA) certifications. • Obtain valuable experience supporting firewalls including SonicWall, Cisco, Check Point and others. • Learn to understand, use and troubleshoot the complete ins and outs of IP service and protocols such as DHCP, DNS, WINS, HTTP and SMTP: • Become highly skilled at diagnosing server, networking and PC hardware issues. • Obtain the experience necessary to support tape and offsite backup solutions and antivirus/security technologies. • Learn how to effectively and courteously provide telephone and on-site technical support. • Grow into an expert at installing and configuring backup solutions, security systems and disaster recovery solutions • Become proficient in the administration of Active Directory & Group Policies; • Learn to migrate domain names, websites and email; • Troubleshoot and resolve network connectivity issues; • Learn how to setup and use remote access for email, files and business applications and support; If you are interested in growing your future by joining a dynamic team of professionals in a company with a friendly and fun atmosphere, then send in your resume today. We are professionals. This is what our customers expect and respect. As such, the dress is casual professional on a daily basis. There are no casual attire work days. ----------------------------------------------------------------------------------------------------- Minimum Qualifications: Must be second year student enrolled in or a recent graduate of a two year technical degree or certification program. DO NOT APPLY IF YOU ARE NOT A RECENT GRADUATE OR A SECOND YEAR STUDENT. Must understand the basic concepts of ALL the terms and duties referred to in the Skills & Experience to Gain section. We prefer you have already completed classes in ethics, MCP, MCSE, A+, CCNA and technical writing. Must have reliable transportation with valid driver’s license and proof of insurance. You must possess a desire to grow and become a team member who values excellent communications skills, customer service, documentation and have the initiative to follow-through on all of your projects. ----------------------------------------------------------------------------------------------------- Intern, Part Time (minimum 30 hours per week) to Full Time positions available. (College Work-Study students desired) Working hours M-F 8am – 5pm with exceptions for implementation and migration projects. Benefits (once Full Time) – Medical, 401k, Vacation, Sick Leave, Holidays, mileage reimbursements, etc. To apply, send a detailed resume of your skills and education and transcripts with current GPA Attachments should be in Microsoft Word or ASCII text format. You may also paste your resume in ASCII text format directly into the body of an Email message.]]>

<![CDATA[Coinstar, Inc. (NASDAQ: CSTR) is a leading provider of automated retail solutions offering convenient services that make life easier for consumers and drive incremental traffic and revenue for its retailers. The company's core automated retail businesses are self-service coin counting and self-service DVD rental. Coinstar also offers money transfer services. The company's services can be found at more than 80,000 points of presence including supermarkets, drug stores, mass merchants, financial institutions, convenience stores, restaurants, and money transfer agents. For more information, visit <a href="http://www.coinstar.com/" rel="nofollow">www.coinstar.com</a>. Deskside Support Specialist II Position Purpose: Providing responsive and high quality technical support on moderately complex issues by working directly with end-users in person, over the phone or through email to gathering information, evaluate options, and resolve technical problems with computer hardware and software. Summary of Key Responsibilities: ? Provide exceptional service to personal computer users. Achieve service level objectives for responding to and resolving PC hardware and software Assistance Requests ? Install and configure PC hardware and software ? Complete PC hardware maintenance and basic repairs ? Assists with identifying inefficiencies and support initiatives to simplify processes ? Coordinate the activities of third-party repair technicians ? Resolve complex PC hardware and software problems ? Identify improvements to raise the quality and efficiency of service to end users ? Document processes and procedures, and keep them consistent with Corporate IT policies ? Track software licenses to assure Coinstar's complete compliance with software license requirements ? Assist with network configuration and administrative duties associated with Windows and Lotus Notes ? Will escalate problems to next leave of support when necessary ? May lead special projects ? Willingness to update skills and knowledge as new technologies and/or applications are introduced to the company Key Knowledge, Skills & Abilities: ? Strong problem solving skills ? Clarifying, prioritizing, and resolving IT issues ? Indentifying and executing appropriate problem solving steps ? Hands on experience in networking ? Strong knowledge of Microsoft Windows XP or Windows 7, and Microsoft Office products ? Strong communication and business skills are needed to ensure a high level of customer satisfaction ? Physical ability to lift 40 lb ? Self-directed, able to work with minimal supervision Education/Preferred Experience: ? High School Degree or GED ? College Degree, AA or CS preferred ? License/certificates ? A+ preferred ? 3+ years experience with networked PC setup and installation ? 3+ years experience identifying and resolving PC related problems ? 3+ years experience building and maintaining positive user relationships ? 3+ years Support of Windows and Microsoft Office products In addition to a rewarding career, Coinstar offers excellent employee benefits and competitive compensation. For more information about this position and to apply, please visit our website at <a href="http://www.coinstar.com/jobs" rel="nofollow">www.coinstar.com/jobs</a>. ]]>

<![CDATA[ We are a small company and are looking for a multi-talented person that could make the right fit into our business model. Primary REQUIRED skills: 4+ years of hands-on work or 2 years of course study plus 2+ years of work experience as a desktop, network and server support tech. Applicant should have intimate familiarity with Windows Operating Systems (XP, W7, 2003, 2008), Active Directory Domains, Exchange Server, Backup Solutions, TCP/IP, DNS, DHCP, etc. Additional DESIRED Technical experience that we are looking for: Web Development – HTML, Java, PHP, MySQL, Pearl, etc. Web Server Administration – Apache, IIS, etc. Linux Administration. VMWare ESXi Administration. SharePoint Development and administration. SQL database Administration. To apply for this position please download, fill out and submit application form found at <a href="http://www.up-times.com/jobsindex.php" rel="nofollow">http://www.up-times.com/jobsindex.php</a> Resumes and email submitted without an application will not be considered ]]>

<![CDATA[Free Lance Report Writer We are looking to find a skilled Report Writer with 10-25 hours a week of time available for a new client. We prefer an independent contractor arrangement where you work from home on your own flexible hours, but will consider employing you for flexible number of hours per week. The work requires state of the art report writing skills in Crystal Report writing, and will involve a combination of report design assignments and daily/weekly report execution. Some reports require mastery of report aesthetics; others are for internal use. You will be pulling data from 2 SQL data bases, including Great Plains. Key requirements are reliability of effort and strong communication skills. References attesting to these skill sets will be required. Compensation per hour is open depending on your skill sets. ]]>

<![CDATA[•We are looking for a Technical Lead that would provide oversight, planning, people management, and would also need to have hands-on experience as well. This is for a desktop install and support for our client. •Our Lead will also support the Sydney Australia office, so we can prove out the processes. A partner will be architecting the desktop images and defining all of the implementation processes. •Start date for the lead will be 8/16 and will run through 10/15 although they might want to keep the lead on for an extended period of time to manage the deployments to their other offices in Western WA. •All candidates must be impeccable in appearance and communication skills to be successful in this environment. Scope of work: •Assist with the deployment of Windows 7 clients in two locations: Sydney, Australia (168 seats) and Seattle, Washington (1,250 seats). Client machines will be new Dell laptops (4 models) or new desktops (up to 200 for enterprise). Distribution will include 2 monitors, keyboard, mouse, and docking station. Partner effort to include the following: •Process client machine hardware after receipt and asset control by customer; to include: inventory, move to processing location (same building), unbox, load custom Windows 7 OS image, functional test, stage for user state migration (method not locked in at this time), perform USMT, deliver to customer. •Process docking station, keyboard, mouse, and monitors after receipt and asset control by customer; to include: inventory, move to processing location (same building), unbox, deliver to customer. •Provide post-deployment support – assist MCS and customer in post-deployment customer support; including: on-site customer location during business hours for one-week post-deployment, incident support as requested by customer. •Process old hardware; including: move hardware to staging area, inventory, wipe hard drive in unit. ]]>

<![CDATA[Tippr is a rapidly growing internet software company on the leading edge of group buying technologies. Everyday, we work with small, local businesses around the country and connect them to their core consumers through a vast network of online content creators. To better help these homegrown companies reach new customers, Tippr is in search of an amiable part-time customer service representative to join our team. An ideal applicant is sociable, organized, and can serve simultaneously as an advocate for both the customer and our company. Appreciation and respect for customers must be exhibited at all times over the phone, on paper, and in person. Above all, Tippr is made of highly-motivated, upbeat self-starters and looks for equal enthusiasm in potential team members. Minimum requirements: -High School Diploma or GED -2 years of Customer Service -Respect for and patience with others -Expert communication skills, verbal and written -Proficient in Microsoft Office Suite -Thrives in team atmosphere -Energetic self-starter]]>

<![CDATA[We are a Bothell, WA software company looking to fill a position in our technical support team. This position requires a self-motivated individual with excellent interpersonal communications skills. Candidates must have a positive, proactive attitude and enjoy learning and problem solving in a fast paced environment. Are you cheerful, organized and LOVE technology? This position is entry-level technical. We will train... but individuals will need to be technically minded and computer savvy to be successful. This position has room for growth and offers a broad range of exposure to new skills/technologies. Primary Job Duties This position is responsible for providing telephone/email support to clients as the first responder and triage coordinator of incoming customer support incidents. This position will be required to maintain documentation of support incidents, track trends, coordinate resources between departments, and provide research and admin support to our technical team. At first this job will be heavy in administrative tasks/training but with experience the role will transition to accommodate more advanced technical responsibilities. Qualifications •4 year degree required. New college grads encouraged to apply. •Must be proficient with Microsoft Office products. •SQL or database experience/familiarity required… willing to get certifications. •Must be passionate about technology. This job is fast paced and offers a GREAT OPPORTUNITY FOR LEARNING NEW SKILLS. Must be able to learn company software to a level that allows effective help desk response with a minimum of support from management or other customer service staff. •Must be willing to develop project management skills and the ability to establish and enforce best practices. •Must have professional verbal and written communication skills. This position is NOT right for developers, network administrators or hardware technicians. ONLY LOCAL APPLICANTS WILL BE CONSIDERED!!! This is a full-time position with benefits. Compensation DOE. Please email resume and cover letter. Cover letter MUST be included in order to be considered for the position. Include "CUSTOMER SUPPORT SPECIALIST 004" in email subject line. ]]>

<![CDATA[K&L Gates LLP is seeking a Technical Support Analyst to be based in our downtown Seattle office. This position provides support and performs troubleshooting activities, including responding to end-user questions and problems via phone, e-mail, and occasional desk-side support for a 7x24x365 global internal help desk. The Technical Support Analyst solves minor hardware issues, answers questions on a variety of software applications, and assists with remote access issues for lawyers and staff. In addition, this position acts as primary technical support for a variety of department-specific programs, and may also be involved in application testing during upgrades and roll-outs. This position provides front-line support to all offices as well as additional firm-wide support after hours and on weekends on a rotating schedule. The usual schedule for this position will be weekdays, 11:45 AM – 8:00 PM PT; however, scheduling will be subject to change based on business needs. A successful candidate must have:- - 2-3 years previous technical information systems experience, with responsibility for hardware and software installation and troubleshooting with particular expertise in a Microsoft Office environment. - Strong verbal and written communication skills are needed to excel in this position, as well as a demonstrated ability to meet obligations with confidentiality, integrity and sensitivity. - High school diploma/GED required; college and/or university level training or equivalent in technically or analytically related field is strongly preferred. - Previous help desk experience in a law firm setting is also preferred, but not required. If you enjoy troubleshooting, are service oriented, enjoy taking initiative, and thrive to learn new technology, then we encourage you to apply. Please submit a cover letter and salary requirements as part of your application via our careers website at <a href="https://recruit.klgates.com/psp/PSHRPRD/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=785" rel="nofollow">https://recruit.klgates.com/psp/PSHRPRD/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=785</a> No agencies or phone calls, please.]]>

<![CDATA[We have an immediate opening for someone that is technically savvy, has excellent communication skills, understands the importance for organization, time management, and prioritization to be able to successfully multi-task, is motivated to succeed and most of all is Customer Service focused. In this position you will be part of an established, fast-paced team responsible for supporting both our client needs along with our internal Account Management team in their efforts of managing their portfolio of accounts. You will also assist with a variety of office and administrative tasks from running billing reports, ordering supplies and equipment, monitoring online events, and providing basic client training. This is an entry level position into our organization and is an excellent opportunity to get in with a growing company to develop and/or refine your professional skills and career track. MINIMUM REQUIREMENTS: 1. Ability to use MS Windows and MS Office with emphasis on Excel and PowerPoint. 2. Effective organizational & prioritization skills for managing multiple simultaneous tasks. 3. Effective verbal communication and phone skills. 4. Ability to articulate and write procedures in a clear, concise, and accurate manner. 5. Self-motivated and can work with little supervision. 6. Willing and available to work flexible shifts (8 hours) between the hours of 5am to 3pm. DESIRABLE SKILLS: 1. Adobe Flash familiarity 2. Experience with Camcorders/Video Cameras 3. Experience with Web-based Digital Media 4. Experience with Live/Multi-Media events LearnLive Technologies offers the ideal candidate a positive, exciting work environment with plenty of challenge and exposure to multiple responsibilities. We offer a competitive base salary and benefits that include medical, dental, vision and retirement plan. TO APPLY: Please email your resume and cover letter with the job title “Client Services Representative” in the subject line to csrjobs@learnlive.com. Selected candidates will be called for an initial phone interview. ABOUT LEARNLIVE: LearnLive Technologies is the leading developer of e-learning Learning Management Systems, Compliance Tracking, Content Delivery platforms and web-based training solutions providing services to Fortune 500 companies, Accounting and Law Firms. Our proven e-learning solutions help organizations, increase productivity, accelerate time to market, raise competency, improve employee retention, cut and reduce training expenses. Please visit our website for more information at <a href="http://www.learnlive.com" rel="nofollow">http://www.learnlive.com</a> ]]>

<![CDATA[Maritime training company seeks person with E-5 or above Navy or Coast Guard Damage Control instruction experience to conduct classes and manage training equipment. Candidates must possess military instructor qualification.]]>

<![CDATA[Should have baccalaureate degree in engineering architecture, construction management, or equivalent AND 10 years experience working as a QC manage (or equivalent) simultaneously on multiple projects. Must be able to pass extensive background and drug checks, be able to travel on occasion, and be acceptable to the DOD.]]>

<![CDATA[Do you have Soldering Experience? Can you produce a solid product from written manufacturing instructions, with a high rate of accuracy? Are you cleared to work on classified programs with a SECRET clearance? Join the team in Keyport, WA! As an Assembly / Test Technician you will be responsible for the following: • PERFORM A WIDE VARIETY OF TECHNICAL TASKS IN A PRODUCTION ENVIRONMENT IN SUPPORT OF THE CONSOLIDATED TORPEDO PROGRAM SYSTEMS ASSEMBLY/TEST PROCESSES. • OPERATE AUTOMATED AND MANUAL TEST EQUIPMENT FOR ANALOG/DIGITAL TEST APPLICATIONS OBSERVING, ANALYZING AND RECORDING TEST DATA. • SELECT, SETUP AND OPERATE VARIOUS INSTRUMENTS IN SUPPORT OF TEST AND TROUBLESHOOTING TO ROOT CAUSE OF COMPLEX ELECTRONIC SYSTEMS FOR THE CONSOLIDATED TORPEDO PROGRAM. • UTILIZE ENGINEERING DRAWINGS, SCHEMATICS, TEST PROCEDURES AND OTHER RELATED DOCUMENTATION TO PERFORM TASKS. • MAY ASSIST IN DEVELOPMENT AND REFINEMENT OF CONSOLIDATED TORPEDO PROGRAM TEST PROCESSES/PROCEDURES. • VERIFY CORRECTNESS OF WORK. Required Experience: • MINIMUM OF 4 YEARS EXPERIENCE IN AN ELECTRONICS OR TEST ENVIRONMENT • EXPERIENCE OPERATING TEST EQUIPMENT, SUCH AS OSCILLOSCOPES, MULTI-METERS, AND POWER SUPPLIES. • DEMONSTRATED EXPERIENCE/ABILITY TO PERFORM TEST MEASUREMENTS AND ANALYZE RESULTS. • DEMONSTRATED EXPERIENCE/ABILITY TO READ, UNDERSTAND, AND PERFORM TO WRITTEN MANUFACTURING INSTRUCTIONS AND TEST PROCEDURES. • WORKING KNOWLEDGE OF MICROSOFT OFFICE PRODUCTS (EXCEL, WORD, POWERPOINT) • DEMONSTRATED EXPERIENCE BUILDING OR ASSEMBLING ELECTRONIC EQUIPMENT AND CABLES Desired Skills: • SOLDERING EXPERIENCE • CURRENTLY POSSESS OR HAS THE ABILITY TO OBTAIN SOLDER CERTIFICATION TO J-STD-001 CLASS 3, IPC-A610C, OR EQUIVALENT. This is a contract opportunity to support a classified program in Keyport, Washington. Due to the nature of the work, a Secret Security Clearance and US Citizenship are REQUIRED. As an Assembly / Test Technician you may be required to work second (3:00 PM TO 11:30 PM) or third shift (11:00PM TO 7:30AM) and weekend work will be REQUIRED in order to meet critical mission deadlines. Work Location: • Keyport, Washington 98345 - United States Education Desired: • HIGH SCHOOL OR EQUIVALENT If you are interested in being considered for this URGENT OPENING please send your resume ASAP to jennifer.rickard@teamitec.com for IMMEDIATE consideration.]]>

<![CDATA[About the Job SUMMARY: Under supervision of the Information Systems Director; installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and company-wide email systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to corporation staff; and performs related work as required by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments; Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration; Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required; Acts as a technical resource in assisting users to resolve problems with equipment and data; implements solutions or notifies outsourced providers as required; Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services; Assists in instructing corporate staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required; Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary. COMPUTER SKILLS: To perform this job successfully, an individual must be proficient in the following systems: Administer Windows network Administer Firewalls. Administer MDaemon Mail Server. Administer gaming software. Administer accounting software. Administer Avaya Definity Prologix with Intuity Audix Voicemail system. General network maintenance and troubleshooting. Troubleshoot and repair Intel based computers. Install and maintain network wiring to industry standard. Provide end user training. Establish and maintain technology procedures. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. ]]>

<![CDATA[Established West Seattle business is looking for professional customer service/technical representative in the durable medical equipment market. Our company provides wheelchairs to residents in nursing homes that are paid by the state of Washington. Looking for candidates that show commitment and willingness to grow with our organization. Candidate will: • Work in a fast paced and competitive environment.Visit our existing accounts. No cold calling. • Work with account managers to identify potential opportunities with existing and new customers “ • Determine project needs, constraints, and responsibilities to meet all the customers’ facilities requirements. • Intake information of new clients, client follow up, research of new products. • Measure for wheelchair, then deliver and fit wheelchair. • Assemble estimates for review with management. • Responsible for delivery and set up of equipment in accordance with arranged schedule to the customer in a timely and professional manner. • Educating the client and caregiver on the safe operation of the use of the equipment. • Equipment maintenance, warehouse upkeep, and tracking of inventory. Traits and aptitude include: • Self motivated. • Mechanically inclined. • Computer literate, comfortable with word, excel, online research, formal emailing etc. • Ability to quickly learn new concepts and techniques. • Ability to safely lift push or pull up to 100 #. • Attentive to detail. • Consistently follow through with promises to customers. • Must be dedicated to providing outstanding customer service. • Strong work ethic with outgoing personality. • Flexiblity in interaction with account managers project managers and vendors. • Ability to control a conversation. • Take initiate. • Great people skills. • Ability to multitask. • Must be well organized and able to stick to his/her schedule and be a team player. • Possess good communication skills. • Be comfortable on the phone. • Independent problem solver. • Ability to follow procedures, policies and adapt to changes to both. • Ability to prioritize tasks. We will train. Good driving record. Full time. Please respond with cover letter, resume and salary requirements. Responses with questions and no resume will be ignored. ]]>

<![CDATA[This isn't a typical call center gig! We're looking for technically savvy candidates with excellent customer service skills to join our energetic Support team. You will actually get to know the clients you work with and develop relationships with them as you support the Tyler Technologies Eden financials software. The work is rewarding and our team is outstanding! This position has growth potential and excellent benefits to include health, dental, 401(k), 3 weeks of paid time off per year, 9 paid holidays, a casual environment and more! We're located in Renton, WA. Check us out at www.tylertech.com. RESPONSIBILITIES The Product Support Specialist is responsible for delivering high quality, user-focused technical support for EDEN's line of governmental software applications. Product Support Specialists work with their colleagues and managers to design, implement and proactively manage a superior technical support experience for our clients. QUALIFICATIONS Four year degree or equivalent work experience required. Approximately one to two years experience in a similar role. Experience providing high quality customer service in an environment where reliability and punctuality were highly valued. Desired but not required: Experience in General Ledger, Budgeting, Accounts Payable/Accounts Receivables. Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues. Strong organizational, project management, and negotiation skills. To apply: Please apply online at www.<a href="https://jobs.tylertech.com/employmentopportunities/default.aspx" rel="nofollow">https://jobs.tylertech.com/employmentopportunities/default.aspx</a> Local candidates only please. This position is eligible for bonus opportunities and excellent benefits! www.tylertech.com Tyler EDEN is an Equal Opportunity Employer ]]>

<![CDATA[Help Desk Support Person The Gottman Relationship Institute www.gottman.com Seattle, WA Category: Tech Support Who You Are Do you want to feel that your work makes a difference in the world? Are you excited about being a key member of a small team, with the ability to influence strategic directions? Are you a creative problem solver, driven to develop and implement innovative solutions to business problems? Do you enjoy the challenge of turning ideas into action? If you answered "yes" to these questions, this opportunity may be for you! Who We Are The Gottman Relationship Institute was co-founded by Drs. John and Julie Gottman in 1996. Our primary focus is to help couples improve their relationship skills. We provide workshops and resource materials for couples, and we offer state-of-the-art training for mental health professionals and other health care providers who counsel couples. Our products and programs are based on 35 years of research on relationships. No other approach to enhancing relationship skills is based on such an intensive, detailed, and long-term scientific study of why relationships succeed or fail. This Opportunity The Help Desk Support person will be responsible for providing daily operational support to both central office staff and staff who telecommute from home offices. Primary emphasis is supporting productivity of staff by ensuring that operational systems are working properly (especially e-commerce functions). Additional emphasis is on creative and proactive approaches to improving customer service and productivity through improvements to business processes. Successful candidate must be immediately available to work in Seattle area office. Some telecommute hours possible. Job Description Click on this link for a full job description: <a href="http://www.gottman.com/58397/Employment-Opportunities.html#Help" rel="nofollow">http://www.gottman.com/58397/Employment-Opportunities.html#Help</a> Job Details Full/Part Time: Half-time Exempt/Non-Exempt: Exempt Position Available: Immediately Department: Operations Reports to: Director of Operations and Finance Office Location: Northeast Seattle Salary: $17-$20/hr, DOE, plus bonus potential Benefits: One week paid vacation, 5 paid holidays, medical insurance, continuing professional education Equal opportunity employer. To Apply Submit resume, cover letter including salary requirements, and answers to pertinent experience questions listed below to resumes@gottman.com . Only those applicants to be considered for the position will be contacted. No phone calls or recruiters, please. Pertinent Experience Questions 1. What certifications do you possess? 2. Describe the extent of your technical capabilities. 3. Describe the most challenging technical challenge your encountered and how you resolved it. 4. On a scale of 1 (low) to 5 (high), how would you rate your experience with HTML? 5. What systems and applications have you worked with? 6. Have you worked with WINDOWS XP-7 and MS Office Suites? 7. Have you worked in a setting requiring HIPAA security? What environment? 8. Describe your experience installing, maintaining and troubleshooting HW and SW (be specific). 9. What CRM platform or relational database have your worked with? 10. What do you think a disaster recovery plan should include? ]]>

<![CDATA[Salesforce CRM Administrator – The Gottman Relationship Institute www.gottman.com Seattle, WA Category: Tech Support Do you want to feel that your work makes a difference in the world? Are you excited about being a key member of a small team? Are you interested in working for a dynamic, growing organization internationally renowned for its work in researching and restoring relationships? Are you a creative problem solver, driven to develop and implement innovative solutions to business problems? Do you enjoy the challenge of turning ideas into action? If you answered "yes" to these questions, this opportunity may be for you! Who We Are The Gottman Relationship Institute was co-founded by Drs. John and Julie Gottman in 1996. Our primary focus is to help couples improve their relationship skills. We provide workshops and resource materials for couples, and we offer state-of-the-art training for mental health professionals and other health care providers who counsel couples. Our products and programs are based on 35 years of research on relationships. No other approach to enhancing relationship skills is based on such an intensive, detailed, and long-term scientific study of why relationships succeed or fail. This Opportunity We are seeking a full-time Salesforce CRM Administrator. This person will be responsible for developing and supporting application-based solutions to the organization's business needs (especially e-commerce functions), and will support both central office staff and staff who telecommute from home offices. Primary emphasis is ensuring data integrity and accurate management of touch points with other current and future applications. Successful candidate will be immediately available to work in Seattle area office. Some telecommute hours possible. Job Description & Requirements: (Click on the link below) <a href="http://www.gottman.com/58397/Employment-Opportunities.html#Salesforce" rel="nofollow">http://www.gottman.com/58397/Employment-Opportunities.html#Salesforce</a> Job Details Full-time/Part-time: Full-time Exempt/Non-exempt: Exempt Position Available: Immediately Department: Operations Reports to: Director of Operations and Finance Office Location: Northeast Seattle Salary: low-to-mid- $60’s, DOE, plus bonus potential Benefits: Two weeks paid vacation, 11 paid holidays, medical insurance, continuing professional education Equal opportunity employer To Apply Submit resume, cover letter including salary requirements, and answers to questions listed below to resumes@gottman.com. Only those applicants to be considered for the position will be contacted. No phone calls or recruiters, please. Pertinent Experience Questions 1. Describe in detail the extent of your experience using Salesforce. 2. What has been your most significant challenge using Salesforce? 3. What formal training have you received in Salesforce? 4. Have you used any other CRM applications? Which ones? 5. What do you like most about Salesforce's functionality and features? What features do you think it lacks/needs? 6. How have you persuaded staff to use Salesforce to the optimal extent? 7. How has Salesforce improved your organization's performance? 8. Do you have working knowledge of SQL? Give examples. 9. Do you have demonstrated experience in Microsoft Office Suite? Give examples. 10. Describe your experience managing website structure. ]]>

<![CDATA[FIELD SERVICE ENGINEER - Medical Imaging Field Service Engineer positions available with rapidly growing international imaging company. Candidates should have a minimum of an A.S. in Electrical Engineeringand 8-10 years direct experience. Responsible for the installation and maintenance of complex mechanical and computer controlled Digital Radiographic systems. Experience with Diagnostic X-ray Image Quality analysis is a MUST. Outstanding compensation, training and benefits package are offered. Contact our search staff at franc@dibari.net]]>

<![CDATA[Do you have a passion for customer satisfaction and success? Do you have a desire for continuous learning and greater responsibility? Is being part of a successful, fun and innovative team important to you? If so, Envision Telephony is the place for you. Envision Telephony is a dynamic software organization located in downtown Seattle. We are seeking an experienced Support Engineer to join our Customer Support Team. In this position you will be responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of issues involving Envision’s software products. As a Support Engineer you will work with our direct customers and reseller partners, to fully diagnose/troubleshoot possible software/hardware issues. In addition you will also have frequent communication and collaboration with other departments within the company to ensure a successful customer experience. Assisting customers can involve high pressure and multi-tasking yet the reward of working with other teams within the company to resolve customer issues and be able to respond to customers within established timelines can be an energizing challenge as well as a reward. Experience you will need to be successful: You will need a minimum of two years experience troubleshooting software/hardware issues in a technical support role where you interfaced with and assisted customers as well as... • Experience working with PBX/ACDs and computer based telephony applications • Cisco VoIP • Avaya S8x00 and G3 PBX’s • Nortel Option 81C • Experience with cabling and hardware technologies used in the PBX environment • T1 copper cabling / 25 pair Amphenol cabling • Dialogic and AudioCodes hardware • Windows 2000, 2003 and 2008 server administration and configuration experience • Experience troubleshooting Client/Server applications in a LAN/WAN environment • Good understanding of Microsoft SQL Server management tools used to optimize performance and schedule standard maintenance tasks. • Knowledge of T-SQL scripting in SQL 2005/2008 • Previous experience with remote access tools used to diagnose issues, system performance and upgrade applications. • Knowledge of basic VB and WMI scripting. • Demonstrated ability to work in fast paced, high demand environment. Some of the great responsibilities you will have: • Act as primary customer contact for incoming and assigned customer cases. Provide telephone, web, and email based technical support for applications within the Envision product suite. • Meet contractual and internal goals for customer communication by responding to requests for assistance, consistently providing updates on the progress of each resolution, and providing high quality, creative, and timely solutions. • Take part in on-going learning about our amazing products and new releases so you’ll be well equipped to routinely update customers and provide technically accurate and complete solutions. • Effectively utilize support tools to document problems and propagate solutions to both customers and co-workers. • Seek to proactively identify opportunities for improvement in all processes, communication, and documentation. We are a growing company focused on long-term customer satisfaction, built by employees who take pride in their work and are dedicated to the success of our customers. If our customers are successful, then we will be successful. Envision offers an energetic culture, fun atmosphere filled with hard working smart people and challenging work with room to let your creativity flow. Please send resumes to careers@envisioninc.com. Visit our website at www.envisioninc.com ]]>

<![CDATA[Leapforce helps the world’s leading search engine companies measure, evaluate and improve the quality of their search engine results. We are launching a new program and are in need of highly qualified Search Quality Judges. If you have prior search evaluation experience or have experience in quality rating, on any other project, we are interested in hearing from you! Search Quality Judges will need to combine a passion for analysis with an understanding of various online research tools. Applicants must be detail oriented and have a broad range of interests. Search Quality Judges review web related search information and provide quality evaluation on tasks provided. Responsibilities: * Research and be able to determine from search results the main intent of query terms. * Able to recognize (or learn the meaning from research) and categorize entities from popular search queries. * Understand the difference between specific, named entities and generic terms. * Demonstrate an understanding of U.S. pop culture. * Possess knowledge of the search industry to correctly decide what kind of results (news, images, etc.) would satisfy a user’s request. * Work carefully, pay attention to details, and do not make careless mistakes or misspellings. * Work at a quick pace without over-thinking each answer. * Able to communicate the reasoning behind their categorizing decisions. * Interpret user misspellings and other garbled behavior to decipher what the user is likely to want. Qualifications: * Have in-depth, up-to-date familiarity with American social culture, media, and web culture. * Excellent comprehension and written communication skills in English. * Broad range of interests, with specific areas of expertise a plus. * University degree or equivalent experience (degrees in-progress are acceptable). Advanced degrees a plus. * Excellent web research skills and analytical abilities. * Ability to work independently under minimal supervision. * Possess a high speed internet connection (DSL, Cable Modem, etc.) This is a short term project, with the possibility of additional work in the future. To apply for this position, please visit: <a href="http://leapforceathome.com/qrp/public/job/16" rel="nofollow">http://leapforceathome.com/qrp/public/job/16</a>]]>

<![CDATA[ We are a growing company with a large line of highly-engineered water measurement products which help save time, money, and the world’s resources. We are seeking an extraordinary individual who will represent the company to its customers by helping them with application, installation, troubleshooting, and sales issues. If you have Strong knowledge of flow measurement theory and products, that would be ideal. In the first 90 days, you will have the opportunity to absorb a tremendous amount of technical detail about the product line and the environment into which we sell. You will also learn a great deal about many of the customers and their specific needs. You will have occasional opportunities to travel and to meet some key customers, for the purpose of building understanding and relationships. To succeed at the high level we expect in this position, you will need an aptitude for and some basic knowledge of physics, electronics, fluid flow, computers, and math. You will also need the kind of social skills that can be communicated over the telephone and through email. We will provide training to help you take what you already know to a level of top performance. We provide a solid package of pay and benefits sufficient to allow you to focus on growth and success. Please send resume and salary history to scotts@seametrics.com ]]>

<![CDATA[Telecom Customer Service Supervisor WCI designs and builds custom voice and data networks for clients throughout the United States. We offer unique multi-carrier network solutions designed for reach, scalability, and reliable connectivity. Located two blocks from Lake Union on Eastlake in our own privately owned facility. We have been a privately held, debt free Seattle based company for over 15 years. Customer service is paramount at WCI and WCI is looking for a Client Service Supervisor that instills this ideal throughout their team, leading by example, and above all infusing the understanding that all WCI customers are important. The Client Service Supervisor oversees and coordinates all customer service and support activities at WCI. This fast growing Telecom Company is looking for a passionate, motivated and talented Customer Service Supervisor! Successful Customer Service Supervisors possess the following skills: -4-6 years experience working with telecommunication services -4-6 years experience working in a telecommunications customer service management role -Empathic communicator who effectively and professionally communicates with all customers and WCI team -Excellent oral and written communication skills -High level of focus and attention to detail -Ability to prioritize in a fast paced work environment and strong problem solving skills -High level of understanding of telecommunications services and associated troubleshooting processes -Proficiency with Microsoft Word, Excel, and Outlook -BA degree or equivalent work experience required Technical skills required: o Voice • Number porting • Directory Assistance • Long Distance • Various voice service types including: ISDN, PRI, CAS, T1, and POTS o Data • Internet, private line, and MPLS services • IP addressing • Domain name services o Trouble ticketing systems o Order Management systems WCI offers a very competitive compensation package along with excellent medical, dental, 401(k) with match, life insurance, free parking and paid vacation and holidays. If you are passionate about high quality customer service and leading a talented team, please submit your resume and cover letter, to the following address: WCI Attn: Human Resources 1945 Yale Place East, Seattle, WA 98102 Or email your resume and cover letter to: hr@wci.com WCI is an Equal Employment Opportunity Employer For more information regarding WCI please visit our website at www.wci.com ]]>

<![CDATA[Manager of Technical Support Services / SQL Business Applications The Manager of Technical Services manages the Technical Support team and is responsible for administering the budget, revenue projections and client satisfaction. This position increases and maintains technical knowledge of software product lines across the organization and customer base. The Manager of Technical Services also escalates issues that are above the knowledge level of technical support staff or are high profile clients following the guidelines set-up for the group. CORE RESPONSIBILITIES: • Assures client satisfaction by understanding the issues presented by the clients, meeting expectations and follow-through to successful resolution. • Manages the Technical Support team and is responsible for administering the budget and revenue projections within the group. • Increases and maintains technical knowledge of software product lines across the organization and customer base. • Stays current in Microsoft related issues, patches, bugs, especially in connection with non-Microsoft related products (e.g. Novell). • Increases and maintains technical knowledge relating to Microsoft product including NT and SQL Server. • Ensures that technical support personnel maintain a professional and helpful demeanor regardless of the nature of the call. • Monitors length of time spent on difficult problems and determine at what point to escalate the issue. • Escalates issues that are above the knowledge level of technical support staff or are high profile clients following the guidelines set up for the group. • Assists in technical support of customers as needed. • Participates on work groups and committees responsible for identifying opportunities for process improvement and developing and implementing policies and procedures to ensure customer satisfaction. • Interfaces with senior management and other departments to ensure that client issues are escalated when necessary. • Responsible for budgeting, revenue and margin for services as defined by VP, Client Satisfaction. • Complies with all company policies and procedures. • Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate. SUPERVISORY RESPONSIBILITIES: • Responsible for the overall direction of the Technical Services team. • Selects, trains, motivates, and develops departmental personnel. • Identifies opportunities for training and professional development of staff. • Conducts performance reviews in accordance with corporate guidelines. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. CORE QUALIFICATIONS: • BS in Computer Science, Information Systems Management, or a related area of study from an accredited college or university, or equivalent experience in the Computer Science field, plus 6+ years experience working in an information technology environment with two plus year’s successful lead or supervisory experience. • Demonstrated ability to establish and maintain an effective follow-up system that ensures timely response to multiple user requests and system projects. • Successful experience directing, developing, and motivating employees. COMMUNICATION SKILLS: • Excellent communication skills, both verbal and written. • Ability to communicate well with both technical and non-technical people. • Demonstrated ability to read and interpret technical information. • Demonstrated ability to compose clear and concise technical written communication. ADDITIONAL HARDWARE/SOFTWARE SKILLS: • Demonstrated ability to utilize Internet resources. • Understanding of relational databases and their utilization. • Understanding of network architecture. • Demonstrated proficiency with personal computers in a Windows environment, including word processing and spreadsheet applications. MS Word, Excel, Outlook, and other related software programs preferred. -------------------------------------------------------- Client: Confidential Location: Bellevue, WA To apply, please send your resume in MS Word format to: healthsoft2010@gmail.com Thnak you! HealthSoft Recruiters ]]>

<![CDATA[Columbia Hospitality is now looking to hire a Full Time Technology Manager - come join our team! **TO APPLY: Please complete an online application at www.columbiahospitality.com - thank you** This position requires work time at both Columbia Hospitality offices in Seattle and also the Salish Lodge & Spa in Snoqualmie. (www.salishlodge.com) SUMMARY Provide IT and audio visual support to hotel staff and guests. Maintains hotel network including PMS, POS, PBX, and all interfaces. Prepares department budget, capital budget, and ensures proper maintenance of equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Supports and maintains IT infrastructure and Audio Visual needs for the Salish Lodge. 2. Manages Technology inventory and purchases new equipment as necessary. 3. Prepares department budget, ensuring income and expenditures are within prescribed guidelines. 4. Responsible for working directly with clients on AV and IT needs, including quotes and support for events. SUPERVISORY RESPONSIBILITIES Directly supervises AV/IT on call and event staff and vendors. Selects, schedules, supervises, trains, evaluates, motivates and disciplines AV on call and event staff members. QUALIFICATIONS, EDUCATION and/or EXPERIENCE *Experience in a hospitality setting is greatly valued 1. Bachelor's Degree (BA) from four-year college or university, or 4 years related experience and/or training; or equivalent combination of education and experience. 2. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public. 3. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 4. College level reasoning ability is required to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form; and deal with several abstract and concrete variables. 5. Ability to set up and operate audio visual equipment. 6. 4 years experience in managing a Windows network including experience with Active Directory and Exchange. Must be familiar with backup procedures and RAID technology. 7. Ability to manage according to employment and industry-relevant laws. 8. Must be flexible and able to perform multiple tasks and work in stressful situations. QUESTIONS? Please email careers@columbiahospitality.com ********** At Columbia Hospitality, the foundation for our success is based upon core principles whose values drive our interactions with guests, team members, and owners. (www.columbiahospitality.com) ENTHUSIASM We bring passion to every aspect of what we do. RESPECT We treat all people with courtesy and regard. CREATIVITY We apply our imagination to innovate and improve guest experiences. HONESTY We act with integrity and are truthful in our interactions. SINCERITY We are genuine in expressing our professional opinions. ACCOUNTABILITY We take responsibility for the results of our actions. ]]>

<![CDATA[We are a growing company who design and manufacture a large line of highly-engineered instrumentation products which help save time, money, and the world’s resources. We are seeking a talented individual who will represent the company to its customers by helping them with application, installation, troubleshooting, and sales issues. In the first 90 days, you will have the opportunity to absorb a tremendous amount of technical detail about the product line and the environment into which we sell. You will also learn a great deal about many of the customers and their specific needs. You will have occasional opportunities to travel and to meet some key customers, for the purpose of building understanding and relationships. To succeed at the high level we expect in this position, you will need an aptitude for and some basic knowledge of physics, electronics, fluid flow, computers, and math, as well as practical mechanical principles. You will also need the kind of social skills that can be communicated over the telephone and through email. We will provide training to help you take what you already know to a level of top performance. We provide a solid package of pay and benefits sufficient to allow you to focus on growth and success. Please provide a cover letter and resume to apply for this position. ]]>

<![CDATA[Tired of working for the SAME OLD copy repair company where you're just a number! Be noticed for your drive and will to get the job done right the first time! A small feel company with BIG customer foundation seeking a copy repair technician to diagnosis and repair Canon & Ricoh copy machines. Start receiving the accolades overdue to you for your hard work and become a impact player in all of South King County. Pay is $17-20 DOE, and looking to start right away with enough experience to hit the ground running. Must be the BEST OF THE BEST, and those with questionable skill need not apply! Email your resume to Mark at mcaldwell@optistaffing.com]]>

<![CDATA[Passionate about redefining the way customers shop for groceries? Love working on a product that customers rave about? Thrive in an environment where you deploy code every day? Enjoy tackling hard problems and have a track record of delivering results?   AmazonFresh is a prototype online grocery delivery business run by Amazon.com serving Seattle and the surrounding area. We are looking for a skilled software engineer to work on our customer experience and retail systems team. Our team builds everything from rich client-side features on our website that simplify the grocery shopping experience to back-end automated buying systems that decide the right amount of inventory to bring into our warehouse. The work you will do may include building mobile solutions to allow customers to shop for groceries on the go. It could also involve developing algorithms to determine how many fresh loaves of bread to buy when we know they will expire in less than a day.   Our systems are built primarily in Java and Ruby. They are built on open source frameworks like Ruby on Rails, but also leverage Amazon.com’s highly scalable infrastructure and technology. We are an agile team that prides ourselves on innovation and meeting the needs of our customers and our business partners.   Job Qualifications <ul><li>BS in Computer Science or related field</li><li>Results-oriented with strong emphasis on delivery</li><li>Interest in agile software development methods</li><li>Startup mentality </li><li>Customer obsession</li><li>Solid Java or Ruby coding and design skills</li><li>Familiarity with a Unix/Linux development environment</li><li>Excellent communication skills</li><li>1-5 years of software development experience.</li></ul> If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=944751-1812-9895" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=944751-1812-9895</a>]]>

<![CDATA[The Incorporated Research Institutions for Seismology (IRIS) seeks a Senior System Administrator to assist in the acquisition, management, and maintenance of computer resources that are operated by the IRIS Data Management Center (DMC) in Seattle, located near the University of Washington. The DMC manages the largest collection of earthquake related data in the world and we develop leading edge applications and services to enable researchers to discover, access, and process time series data and other seismic information from our large datasets. This position is responsible for operating and maintaining computing capabilities, including network connectivity, server and computer hardware and software, and helps to ensure cost-effective coordination of systems supporting various program components operating both in Seattle and at the offsite active-backup field office located in Boulder, CO. ESSENTIAL JOB FUNCTIONS • Coordinates with IRIS DMS management and IT personnel to insure that assigned computer systems work in conjunction with all DMS program activities and remote data provider facilities. • Stays abreast of trends in pertinent computing, security (firewalls, etc), internet, and web technologies, as well as hardware (mass storage systems, tape systems, and network attached storage devices) along with software to support planning and systems optimization. • Individually and as part of the SA team, plans for short-term and multi-year computer systems replacements, upgrades, and budget for the DMS program and EarthScope/USArray as needed. • Competency in computer server virtualization, currently in planning stages, so opportunity to lead this project. • Ensures necessary levels of documentation, security, and back-up for various systems. • Works with the other systems administration staff on an as-needed basis in meeting specific operational mandates requiring systems administration support. • Provides end-user support in the areas of email, printing, calendar, workgroup collaboration tools, remote connectivity, anti-virus protection, shared files and folders, hardware and software. • Installs, configures, monitors and maintains project infrastructure, hardware, software, applications, tools and resources, including ability to monitor power consumption and cooling of in-house systems. • Works with project staff and in-house software developers to coordinate efforts as appropriate. • Maintains contact with system administrators in key similar research and engineering institutions, to achieve economies through cooperation when possible, and stays abreast of NSF guidelines and requirements in relevant areas of Information Technology, making appropriate recommendations. • Other duties may be assigned as necessary for the successful operation of the business. To perform this job successfully, this individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. SKILLS AND KNOWLEDGE Required • Advanced experience in administering widely-used, secure operating systems and related shell scripts and software: (a) UNIX and/or Linux; and (b) Mac OS X. • Ability to manage updates and configurations for Apache, PHP, Perl, and other similarly centralized software. • Experience with networking hardware. • Competency in at least one programming language (Scripting, Java, Perl, Python, etc). • Good interpersonal skills in relating to subordinates, peers, supervisors, and community representatives, including good oral and written communication in English. • Good problem-solving and organizational skills. Preferred • Proficient skill in facilitating exchanges of data, documents. • General knowledge of document preparation. • Evidence of continuing education in systems administration for scientific/technical organizations. Education and Experience • Bachelor's degree in computer science, or equivalent job experience, with an emphasis on computing systems administration, or in another related field. • At least five years of relevant systems administration experience, preferably in a scientific/technical organization, or an equivalent combination of education, training, and experience. Physical Requirements • Ability to lift and carry up to 50 pounds. • Ability to bend, stoop, kneel, and crawl. • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice, and travel is expected to meetings such as NSF cyber security conferences, training, or to the Boulder active backup, etc. Qualified candidates should submit (electronically) a letter of interest that highlights their qualifications as they pertain to this position as well as their resume by Wednesday, August 4, 2010 to , using the subject line "Senior Systems Administrator". Please include the names and contact information of two references familiar with your abilities. IRIS is an equal opportunity employer.]]>

<![CDATA[<img src="http://www.nwcenter.org/images/nwclogopeoplecolorweb.png"> At Northwest Center, we seek out individuals who have the drive and passion to solidify our organization as a leader in our field. If you want to be part of a growing organization and play a significant role in empowering and enriching the lives of others, then this job is for you! We are currently looking for a Network & Desktop Support Technician to support the Northwest Center organization. This position is responsible for troubleshooting and maintaining all Microsoft OS’s from DOS through Windows 7 and Windows Server Products and help supporting/maintaining the Helpdesk environment. The Network and Helpdesk Support Technician assists in maintaining general network and associated services; supporting and keeping up to date on all company applications. This position must be flexible and adapt work schedule to meet varying customer demands. Responsibilities of this position include, but are not limited to: <ul><li>Monitor Helpdesk and keep the Helpdesk Software current and correct</li> <li>Manage Day to Day Active Directory tasking (User Account management, Networked Printers, Shares etc)</li> <li>Assist with Server updates, maintenance and troubleshooting as required</li> <li>Update and manage company Workstations </li> <li>Responsible for day to day management of the network backup and restore tasks</li> <li>Maintain the company workstations by configuring hardware components (motherboards, hard drives, CD-ROM’s, network interface cards, modems, SCSI adapters, video cards, network cabling, and peripherals) and assist in maintaining the Company infrastructure</li> <li>Install and configure software such as: Windows Operating Systems, MS Office, network protocols, Security Software, backup software, browsers, and e-mail clients </li><li>(Outlook, Outlook Express) and third party applications <li>Utilize the internet to research technical information (drivers, technical support, product updates)</li> <li>Strong Documentation of fixes/install etc and attention to detail as changes occur</li> <li>Regular and reliable attendance is required with on-call availability during off hours</li> <li>Provide high quality customer service</li> <li>Communicate clearly in writing and orally</li> <li>Other duties as assigned</li></ul> Qualifications: <ul><li>A+ or N+ certification, required</li> <li>MCSE/MCSA preferred</li> <li>At least two (2) years experience in networking (WAN) environments</li> <li>Two (2) years of hardware/software experience; at least one (1) of these years in a desktop support environment</li> <li>Explicit knowledge of PC/Server hardware configurations, motherboards and all peripherals</li> <li>Experience in Web design, Exchange Server, SQL Server and telephony is a plus</li> <li>Experience in customer service/satisfaction; flexibility to work with and train people with varying degrees of technical knowledge</li> <li>Working knowledge of Backup and restore procedures and Desktop Imaging software</li></ul> Apply: For employment consideration, visit our website at <a href="http://www.nwcenter.org/Taleo/jobs.htm" rel="nofollow">http://www.nwcenter.org/Taleo/jobs.htm</a> and search "Network & Helpdesk Support Technician" We offer our full-time employees a generous benefits package that includes employer paid medical/dental/vision, employer paid paid life insurance, 401(k) match with employer matching contributions, flexible spending account, over 2 weeks of paid time off, paid holidays and a casual work environment. Northwest Center is an Equal Opportunity Employer committed to workforce diversity. ]]>

<![CDATA[Named One of the Most Innovative Companies in the Country, we are seeking a new team member to join our highly successful organization as a Techical Support Coordinator. Merrill Gardens believes that our team members make our company great! We are committed to hiring, developing and supporting team members by providing a superior work environment. We recognize and promote team members who exhibit dedication and commitment to excellence. The role of the Techical Support Coordinator is to provide administrative support internal customers with computer and network related issues. The scope of this support will include all of our communities in areas pertaining to troubleshooting questions for web based applications, troubleshooting hardware/software problems, setting up new computers, execute existing data pulls and pushes, write simple queries using SQL and Access, as well as various projects. In this position, you are highly engaged with team members and residents thus requiring utmost adherence to our customer service philosophy. Job Requirements include the following: •Expertise with computer software and hardware along with ability to translate to end-users •Strong customer service phone skills •Must have experience with troubleshooting, ideally from a remote location •Must have the ability to work with people of all skill levels •Experience removing malware is a plus. •Must have knowledge of Microsoft Office, including Excel and Access. •Able to edit VBA including Excel macros •Basic Understanding of Database concepts Merrill Gardens provides; medical, dental, vision, FSA, 401(k), life insurance, and an EAP program. Merrill Gardens is, above all, a company dedicated to quality and built on a strong foundation of family, community, long-term commitment and entrepreneurial spirit. Equal Opportunity Employer ]]>

<![CDATA[<a href="http://www.excell.com" target="_blank" rel="nofollow"><img src="http://www.excell.com/images/Excell_Comp_Small.png" border="0"></a> OVERVIEW: This is a contract opportunity for a Support Engineer to work for the leading software corporation. Job Functions <ul><li>Resolves break/fix of desktop applications (e.g. driver issues, resolving misc. application install errors, etc.) <li>Drives bugs/DCRs related to problem management tickets <li>Creates documentation of processes, best practices and technical instructions for Support Groups based off of problem management findings <li>Provides regular updates on major problems, incidents and service outages <li>Provides training to support teams in a wide range of technical subjects</ul> REQUIREMENTS: <ul><li>Minimum 3 years IT Operations support (Enterprise level) required <li>Good general software application knowledge required (ie. configuration, setup and user preferences) <li>Good understanding of drivers and driver installation knowledge required <li>Working knowledge of Windows XP and Windows 7 (MCP Preferred) <li>Working knowledge of Microsoft Office products <li>SMS basic concepts preferred <li>Group Policy concepts preferred <li>Previous experience with this client preferred <li>Ticketing system experience required <li>Experience creating documentation required <li>Excellent hardware and software failure troubleshooting skills <li>Ability to read logs and system events <li>Excellent customer service skills and customer focused attitude required <li>Strong critical thinking skills required: includes troubleshooting, problem analysis and resolution, good judgment/decision making ability <li>Excellent written and oral communication skills required <li>General technical writing/troubleshooting client system experience <li>Strong interpersonal skills required, including teamwork and positive relationship building <li>Genuine passion for technology and desire and aptitude to increase technical skill level required</ul> To apply for this job via email, send your resume, as a Word document, to cljobs@excell.com, referencing Job #656819172857CL in the subject line.]]>

<![CDATA[Seeking Technical/Network Support Representatives for a long term contract, possible contract to hire opportunity in a casual and collaborative environment. Training starts August 16th. Interviews taking place between now and August 12th. This is a Technical Support call center role that encompasses both support and billing questions. The primary focus is troubleshooting Broadband, VOIP, Email, Hosting and connectivity issues for our customers. Our Representatives take ownership of the calls they receive until the issue is resolved. This makes for varied challenges and a great environment to stretch your skills in a non-scripted, non-tired environment. We are looking to hire for shifts some of which start as early as 5:00 AM, some as late as 2:30 PM and extending to 11 PM. The way we have the job set up you would have 3 weeks of paid training between 8:00 and 5:00, then a 30-day temporary schedule during core business hours (sometime between 5am and 11pm. After this period you must be available to work any shift requested scheduled. This position is for 40 hours per week, but at time additional overtime is required and/or available. The position does allow for two days off each week, however those two days could be either together or split and fall on either weekdays or weekends. This position requires extreme flexibility, as start times each day can be erratic and non-consistent. Flexibility for shift requirements is mandatory to qualify for this position, 5am to 11pm shifts, Monday through Sunday. Your responsibilities will include but are not limited to: • Answering initial and follow-up phone calls from customers who have service and technical support issues. • Responding to service tickets opened by customers • Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions. • Owning all issues through to resolution, delegating if necessary or when beyond your skill level. • Customer billing and invoicing support. • Supporting and troubleshooting broadband connectivity, including ADSL, SDSL, IDSL and T1 service. • Supporting and troubleshooting domains and DNS issues. • Phone call and ticket queue awareness and ownership • Maintaining consistent quality and performance metrics as set out by management. To be considered for this position applicants MUST have the following knowledge: • DSL Technology • TCP/IP • Domain Hosting • LAN Concepts • IP • Layers 1 to 4 • Router, switch & hubs This position requires the following skills and experience: • Previous experience or training with network support and call center experience OR customer service in a technical environment. • Ability to effectively deal with the expectations of a very high-volume call center. • Ability to handle and prioritize multiple contacts and tasks. • Familiarity with connectivity issues, email, LAN, WAN, TCP/IP, DNS, DHCP, etc. • Excellent written and verbal communications skills, and an ability to maintain strict professionalism in all client communication. • Great Attendance! Ability to be available to work variable shifts. Candidate must pass background check. Please submit your resume as a Word attachment with Technical/Network Support Representative in the subject line. ]]>

<![CDATA[Technical Support Technician We are looking for bright and motivated individuals who will perform the following tasks: * Hardware Inventory Support (machine reimaging and deployment) * Telephone Setups and Support * Network Printer Support and Maintenance * Video Conferencing Room Maintenance * Other duties as assigned Work will be done in the field and within the ticketing system. This position will be based in Kirkland with occasional visits to Seattle. 1-2 years experience in an IT-related role is preferred. This is an entry-level, full-time position. Must have superior communication skills (written and verbal). Bachelor's degree preferred. Must be able to lift 50 pounds. ]]>

<![CDATA[Housing Authority of the City of Bremerton DATE: July 14, 2010 JOB TITLE: Document Imaging Specialist JOB POSTING: #10-038 SALARY RANGE: $14.32 - $16.60 PH (25-40 hours per week) Current position 25 hours per week with potential to increase to 40 hours per week. CLOSING: Until Filled The Housing Authority of the City of Bremerton has an OPEIU position opening for a part-time Document Imaging Specialist in its Information Technologies (IT) Department. This position is open to OPEIU members until July 21, 2010 at 4:00 pm. If there are no suitable OPEIU candidates, this position will be open to all. POSITION OVERVIEW: This position is responsible for ensuring that documents are recorded in the Document Imaging (DI) system without compromise in image quality or indexing. The position works directly with end users, receiving batches of documents, providing initial batch reviews for completeness, and feeding back issues requiring attention. The position works closely with Business Systems staff to ensure the accuracy of the DI system operations and that any discrepancies are addressed immediately. The position also works with Business Systems staff to address new document types and how they will be treated by the DI system and team. REPORTING STRUCTURE: This position reports to the Business Systems Manager and is nonsupervisory with no direct reports. MINIMUM QUALIFICATIONS: 1. Education: High School Diploma or G.E.D. with an additional two years of vocational, technical, or college coursework in general business practice or a related field; 2. Experience: Two (2) years of experience in a position that requires high degrees of quality assurance and productivity and the use and care of electromechanical devices. Two (2) years of experience using desktop productivity software, including MS Word and MS Excel. 3. Good communication and interpersonal skills including the ability to explain complex details to associates. 4. Knowledge of basic English composition, spelling, punctuation and mathematics; 5. Must be bondable; and 6. Must possess a valid Washington State Driver's License. KEY COMPETENCIES: 1. Supports a positive, respectful, productive and professional work environment. 2. Establishes and maintains positive and effective working relationships with diverse groups including internal clients, supervisors, and Housing Authority staff. 3. Demonstrated commitment to customer service. 4. Has a demonstrated aptitude for accuracy and completeness. 5. Manages multiple priorities, deadlines and schedules and meets productivity requirements in the face of changes, obstacles or other unexpected events. 6. Maintains confidentiality of resident profiles, history, and or personal information as well as information that is proprietary to BHA. 7. Accomplishes multiple and stringent daily, weekly, and monthly deadlines even under significantly stressful situations. 8. Maintains composure and professionalism in stressful situations; and 9. Works effectively when faced with frequent interruptions. Submit cover letter and application to Human Resources, The Housing Authority of the City of Bremerton, P.O. Box 2189, Bremerton, WA 98310. Please reference posting #10-038 in your application materials. You may also fax your application materials to 360-616-2836 or send by email to bha-hr@bremertonhousing.org. Application and full position description are available on the BHA website, www.bremertonhousing.org, ]]>

<![CDATA[We are looking for two installers for Dish and Directv. We are looking for experienced techs that can start tomorrow so please feel free not to call us if you need to be trained! You will be working as a contractor and need your own vehicle and equipment. Contact Wil at 253-273-3742.]]>

<![CDATA[How can we improve the experience of reading? We've introduced Amazon Kindle, a revolutionary reading device. We'd like you to help us pursue further opportunities to improve on the experience of reading. We want to enable you as a reader to read more, and to get more from what you read. Your book is now digital and has ubiquitous wireless connectivity. You're connected.Where could you go? You will have a deep interest in the application of Computer Science to large, real-world problems.  You are passionate about working from real customer needs, about interaction design, and about building aesthetically pleasing technology. If you think you’ll thrive in an environment where your job is to help define and implement the future of reading, join us! You will design, build and deliver technology on the Kindle and on other mobile platforms. You will own major deliverables and all aspects of the development cycle: scoping, design, implementation, testing, etc. You will get a chance to exercise your judgment in determining and recommending the best designs based on business objectives, time lines and resource constraints. Qualifications <ul><li>You have 3+ years of industry experience</li><li>You have sharp analytical abilities, proven design skills and a track record</li><li>of delivery</li><li>You are enthusiastic about mobile systems, have experience with a mobile</li><li>SDK, and have a passion for intuitive user interface design and</li><li>community-oriented user experiences</li><li>You have excellent written communication and verbal agility</li><li>You have expertise in object-oriented design and systems architecture</li><li>You are fluent in one or more of: C++, Java or Ruby</li><li>You have a BS in Computer Science or a related degree</li></ul>  If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=943413-1812-7395" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=943413-1812-7395</a>]]>

<![CDATA[ V.P. QUALITY SUMMARY V.P. Quality reports to the President and manages the definition, development and deployment of a comprehensive product quality assurance function, addressing all phases of the product lifecycle from initial development to contract manufactured injection molded volume production encompassing a range of new and legacy high precision polymer optical products. The position is based in the company’s headquarters and includes frequent travel to its contract manufacturer. Responsibilities include the execution of company strategy as it pertains to the QA group and the planning, development, coordination, and day-to-day direction of all quality related activities including internal and external customer complaint responses, and production/process problems in material, process and product quality areas. The VP Quality is expected to be a contributing member of the executive management group. SCOPE OF ACTIVITIES The scope of activities encompasses the organization and management of personnel and activities involved in the quality assurance process, including: • Contributing effectively to the Company strategy execution, and to the executive management group o Developing, leading and executing a Quality Strategy appropriate and effective in meeting the company’s business needs o Making recommendations for corrective and preventative actions necessary to ensure that quality related processes support the overall company and quality strategy. o Providing effective management communication regarding issues, objectives, initiatives and performance to plan. o Demonstrating the awareness of Quality within the overall business context and its effect on company profitability • Managing the overall activity of the Quality Organization effectively and setting a positive appropriate tone o Designing, developing and maintaining quality assurance systems at all manufacturing locations including Contract Manufacturing facilities. o Providing and promoting training and continuous improvement. o Developing and managing quality assurance metrics for performance improvement of all teams. o Assuring the viability, functionality and effectiveness of essential tools and statistical methodologies. o Driving component and process defects out of products to improve quality and reliability of our products, processes and services o Assuring that Quality procedures, documentation and controls are developed, implemented and monitored • Providing guidance to ensure that new and existing products are in compliance with customer quality requirements and specifications. o Supporting new product proposal efforts as required, ensuring that Customer sales quotes accurately reflect adequate levels of QA activity. Aid in the review of customer proposals to verify compliance to customer quality levels and requirements. o Leading functional groups to assure new product introduction processes and concurrent engineering methods are sufficiently robust and will result in minimum time to market with highest quality product launches. SUPERVISORY RESPONSIBILITIES Directly supervise two Quality managers and their staff’s in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding behavior; addressing complaints and resolving problems. EDUCATION and EXPERIENCE Bachelor's degree in Mechanical Engineering and or related sciences required. ASQC membership desired, but not essential; Quality professional with more than 10 years experience in the plastic injection molding industry, preferably in precision optics.. Demonstrated experience leading QA, QC function. Ability to critically evaluate and trouble shoot complex problem is essential. ]]>

<![CDATA[ Need candidates familiar with Network terms and standard Network Equipment that you would find in a traditional Rack (Routers, Switches, Servers, etc.). Must be detail oriented and have previous experience collecting site data. Any previous site survey experience is a plus. Must be able to travel extensively and pass a detailed background check. If you are interested in this position, please send a word formatted copy of your resume. Thanks! ]]>

<![CDATA[IT Support Center | Help Desk Responza is an industry leader in providing IT management for small and midsize customers in the Seattle area. We currently have openings for IT Support Center positions in our Seattle office. We are looking for IT Support Techs with experience in supporting remote MS Windows network environments and applications (a minimum of 3 years Microsoft PC and Server IT experience is needed). You will be responsible for handling all aspects of user requests from initial communication to final resolution. You should be able to demonstrate good troubleshooting techniques & communication skills. Education & Experience Bachelor’s degree preferred. Minimum AA or Technical degree required, 3 years of systems support experience. Skills & Qualifications • Experience with the complete Microsoft stack, OS, Office, Windows Server and networking products. • SonicWall experience helpful. • Excellent customer service skills. • Excellent verbal and written communication skills. • Superb troubleshooting skills. • Self motivated and able to work with little supervision. • Demonstrated ability to follow projects through to completion. Attention to detail required. • Able to investigate issues and resolve conflict in the best interests of the business and our customers. ]]>

<![CDATA[The successful Help Desk candidate will troubleshoot all information technology issues, including software, hardware, and networking. Install and update desktops, laptops, PDAs, peripherals, networks, and related software. * Troubleshoot computer hardware, software or network * Install new software on users computers * Clean, modify and repair computer hardware including monitors, keyboard and printers * Authoring training manuals * Presenting training classes * Evaluation of company hardware and software * Provide good customer service to phone calls or emails Requirements - A+ and/or Network+ certifications - Must be computer savvy. - Must have excellent people & customer service skills - Must be willing to learn new technology. - Must be able to comprehend information quickly. - High energy and willingness to learn! - At least a H.S. diploma Jobs for Qualified Applicants -- Training At Select Schools and Colleges For Those Who Need Certification. All applicants for this job will be screened based on their experience and qualifications. Many of our positions require industry standard certifications. If you are identified as a candidate that needs additional training / certifications to qualify for the openings we have you may be provided with educational opportunities through our partners. Career Education and Certification training may require fees for course registrations and exams. We do not guarantee job placement after training / certification completion. APPLY ONLINE - <a href="http://public.bullhornstaffing.com/JobBoard/Standard/BHContent_JobDetail.cfm?privateLabelID=2506&jobPostingID=161" rel="nofollow">http://public.bullhornstaffing.com/JobBoard/Standard/BHContent_JobDetail.cfm?privateLabelID=2506&jobPostingID=161</a> Related keywords: computer support job, desktop support jobs, desktop support technician job, dst jobs, pc support jobs, help desk job, helpdesk jobs, tech support jobs, technical support job, pc hardware jobs, computer software support job, network admin, network administrator job, network engineer, jr network admin, junior network engineer job]]>

<![CDATA[ Tableau is one of the fastest growing technology companies in the world, currently in its fifth year of exponential sales growth. Our award winning products make it easy for people to transform data into smart visual analytics using a drag & drop interface. Tableau was recently named “Product of the Year” along with Google and the iPod. The company is on its way to becoming a large, market defining, publicly traded company and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VM Ware). Tableau’s customer list is already a Who’s Who from every major industry. Tableau offers exceptional professional and financial growth potential. Check out our products at: <a href="http://www.tableausoftware.com/products/tour" rel="nofollow">http://www.tableausoftware.com/products/tour</a>. Customer Service Representative As Customer Service Representative, you are in the hub of our dynamic growing company where your primary responsibilities will be in customer service and sales operational support. Our CSRs provide outstanding customer service to employees, management, customers, partners, and vendors as a top priority for their position. This is a full time, temp to hire position. *****To apply, please visit: www.tableausoftware.com/jobs Key Tasks and Responsibilities + Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Operations; confirm pricing, promotions, and terms and conditions + Support Operations Manager, Executive and Sales Teams on customer-specific tasks + Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure + Maintain data integrity during the order entry and renewal notification process; responsible for data cleansing + Adhere to a same-day response commitment and have the flexibility to maintain inconsistent work flows (peak times vary by time of day and by time of quarter) + Maintain files and records, including customer records + Other duties as assigned Qualifications + 1-2+ years of customer service or administrative experience that includes working independently with limited daily guidance, or equivalent combination of education and experience + Proficiency in Microsoft Windows, Word, Excel, Outlook, and Internet Explorer + Working knowledge of NetSuite, Salesforce.com, or similar CRM system + Exposure to e-commerce, credit card processing, CRM, ESD systems preferred + Good keyboarding skills by touch with a minimum of 40 words per minute + Great communicator and detail-oriented + Excellent verbal communication, interpersonal, teamwork, and customer service skills + Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment + Strong work ethic; self-directed and resourceful + Ability to talk on phone preferably with the use of headset with microphone lasting for moderate periods of time + Ability to work on a flexible work schedule Working Conditions + Working conditions are normal for an office environment + Ability to sit for moderate periods of time working on a computer + Occasional lifting with the ability to lift up to 40 pounds Customer Service Excellence + Freakishly friendly customer service and an upbeat positive attitude is what it is all about Tableau Software, Inc. is an equal opportunity employer. ***To apply, please visit: www.tableausoftware.com/jobs]]>

<![CDATA[Our Eastside client is seeking a Lab Manager to join their team for 12+ month contract The ideal candidate will have: • Experience developing, designing and delivering high quality tools • Experience working on large-scale network systems and understanding those challenges • Great problem solving and debugging skills • Excellent communication skills, follow-up, and self-motivation, are a must Requirements: • BS in CS or related technical discipline • Strong C# & .NET Framework skills • Strong SQL/T-SQL, Web Services skills • A good understanding of Windows, Domains and basic networking Pluses: • Experience with SAN technology • Previous experience with web technologies (HTML/JScript/AJAX/Silverlight) • Familiarity with the System Center line of products • Understanding of OS imaging technologies (ImageX, SysPrep, WinPE) • Understanding of WTT, OASYS or similar. ]]>

<![CDATA[Experienced Home Appliance Repair Technician Must have or be able to obtain O7D Electrical Certification Must have clean driving record Salary DOE Accepting resumes only by US mail, fax or drop off : Schmidt's Home Appliance 750 Ericksen Ave NE Bainbridge Island, WA 98110 Fax: 206-842-0390]]>

<![CDATA[Avidian Technologies www.avidian.com Tier 2/Tier 3 Technical Support Engineer/IT Helpdesk Avidian Technologies is looking for a Senior Tier 2/3 Technical Support Engineer. This position provides technical assistance to users of our Prophet software. Technical support is delivered via phone, email and Remote assistance. We use a ticketing system for tracking customer interactions. The areas of focus for support of Prophet are: ? Windows Operating Systems ? Outlook2002, 2003, 2007, 2010 ? SQL 2005, 2008 ? Microsoft Exchange Avidian Technologies has a high standard of customer service and professionalism, and seeks someone with strong communication skills and a positive approach to customer service. You must be self-motivated and eager to provide excellent service to our customers. In addition you must be dedicated to doing whatever it takes to get the job done. We are looking for a highly-passionate person that thrives in a fast paced environment and wants to work at a growing software company. Reporting to the Technical Support Manager, the Tier 2/3 Technical Support Engineer contributes to the Technical Support group. Your goals and objectives need to align with Avidian?s guiding principles, which are built on TRUST with our associates, clients, partners and community. ? Treat each other as you would like to be treated ? Respect our associates? responsibility for putting family first ? Uphold the highest standard of excellence in all we do and have fun doing it ? Share our success with our associates, clients, partners and community. ? Treasure our people and promote from within. Job Description: ? This is a mid-tier/experienced level technical support position ? Works by phone, email, and remote login with Avidian?s enterprise level clients to troubleshoot and resolve any issues related to the Prophet software. ? Assists the Technical Support Manager to insure that the Tech Support department runs smoothly ? Internal IT Helpdesk: Troubleshoots internal network issues, server issues and support internal staff with technical issues ? Be able to handle escalated tickets from Tier 1 and staff ? Assists the sales team with pre-sales support issues or customer questions about the installation, configuration and specifications of the Prophet software ? Participates in customer training, and sometimes act as customer liaison ? Participates in the creation of Strategies and Goals for the Support/Development Organization ? May act as Technical Support Lead or Project manager on internal projects ? Writes technical documentation for support processes and knowledge base General Competencies: ? Minimum of 3-5+ years Technical Support Experience ? Minimum of 2-4+ years IT Help desk experience ? Strong Customer Service skills ? Strong leadership and mentoring skills ? Strong analytical, problem-solving and decision making skills ? Strong business knowledge ? The ability to multitask Technical Competencies required: ? Significant Microsoft Outlook experience ? Microsoft Office, specifically Word and Excel ? Significant Help Desk or Customer Support experience ? Experience using a Support Ticketing system ? Microsoft SQL Server experience ? Experience working with Exchange server ? Networking/Wireless experience Pay DOE Email: careers@avidian.com ]]>

<![CDATA[Ryco builds high performance digital scales, and leads the industry in Accuracy and speed. We are looking for a person with experience in the Digital Scale Industry. The applicant must: 1. Understand Handbook 44. 2. Be willing to travel a moderate amount to support customers. 3. Understand sales and service. 4. Understand weights and measures practices 5. Have 5 years experience in the scale industry. 6. Be willing and interested in building our Scale Business.]]>

<![CDATA[<h1>Technical Support Engineer / Help Desk</h1>Introduction Seagull Scientific in Bellevue is a world leader in high-end Windows-based software for bar codes, labels and RFID (radio frequency identification). Our software is used both stand-alone and as an integrated component of large-scale supply chain management solutions based on platforms from SAP, Oracle, Microsoft and others. We have enjoyed self-funded steady growth for many years. Much of our success stems directly from the careful evaluation of talent and the recognition and reward of employees for their care and performance. For more information about life at Seagull Scientific, please read our <a href="http://www.seagullscientific.com/aspx/jobs_AboutUs.aspx" target="_blank" rel="nofollow"> company profile and history</a> on our web site. Our Tech Support Department Even though it is free, we consider our technical support to be part of the product we sell and we want it to be the best. We are seeking ambitious, hardworking employees who are eager to learn new technical skills and make a real difference in a growing, international company. Our US Tech Support department is currently composed of 6 technicians, plus a regional manager. We're looking to add another technician as soon as possible. Job Description You will be helping customers by phone and e-mail with our BarTender software and printer drivers. This will include highly technical issues relating to our Enterprise software. You will learn more about the following topics while you work: <ul><li>Database connectivity (ODBC, OLEDB, XML, IDOC, etc…)<li>Integrating our product with other applications (using .NET, Visual Basic, C#, VB Script, ASP.NET, etc…)<li>XML Scripting<li>TCP/IP & UDP communication (Client/Server)<li>Thermal printing technology<li>Radio frequency (RFID) tag encoding<li>Bar code technology<li>Virtual PCs & Servers</li></ul>In addition to your everyday duties, you will have the opportunity to exercise “out of the box” thinking by taking on special tasks and projects, such as designing workflow procedures, product documentation and even programming. You will also work closely with other departments, including Engineering, IT, Software Testing and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements for our product. Requirements<ul><li>Excellent customer service skills<li>Speak clear English and communicate effectively<li>Good knowledge of Windows operating systems<li>Experienced in at least one WYSIWYG desktop publishing package<li>Appropriately detailed in your on-line support ticket notes<li>Excellent trouble-shooting skills<li>Good keyboarding skills<li>Spanish speaking is a plus, but not required</li></ul>Opportunities for Advancement Many employees that have started out in Technical Support have moved on to other departments, including: Software Testing, Technical Writing, Sales, Information Technology, and Software Development. Some have become managers. If you are the type that likes to work hard and learn new skills, we’ll do everything that we can to offer you increased opportunities for growth.Benefits/Salary Include <ul> <li>The position starts between $12 - $14 an hour depending on experience. <li>401 K with 50% employer matching <li>Excellent health and dental plan (100% coverage for employee and 50% for dependents) <li>FSA (IRS approved Flexible Spending Accounts for expanded medical coverage) <li>Tuition reimbursement program <li>Paid vacation and sick leave</li></ul> <blockquote> Additional details on Seagull's benefits are available at: <a href="http://www.seagullscientific.com/aspx/benefits.aspx" target="_blank" rel="nofollow">http://www.seagullscientific.com/aspx/benefits.aspx</a> (Full details will be supplied as part of any job offer.)</blockquote> Application Please send your resumes to <a href="mailto:ts.craig@seagullscientific.com" rel="nofollow">ts.craig@seagullscientific.com</a>. E-mail replies only. No faxes or regular mail please. At this time, we are only considering candidates from the Puget Sound area. (That is, we are not offering relocation packages.)]]>

<![CDATA[Parker Staffing is seeking candidates who are committed and passionate about satisfying customer needs to fill many full-time Technical Support positions at Nintendo. You will act as a definitive source of information proving online support and troubleshooting for Nintendo DS systems and the Wii. Your position in this fun, active and energetic environment begins with 6 days of paid training. As a successful candidate you will need to have a strong interest in technology and the gaming industry and "can do" attitude! While this position does include paid training we are looking for applicants who have demonstrated the ability to learn and apply technical concepts in previous positions. For example: WiFi Networking. We are looking for candidates with 1 to 2 years of experience in a technical support position. Must be able to type at least 60 wpm. The Nintendo Contact Center is open 6am-7pm, 7 days a week. Candidates must be available to work Saturday and Sunday, opening and closing shift. Pay Rate: $13/hr with the opportunity for additional compensation upon completion of additional training and certifications. As a Technical Support Rep you will be assisting consumers with a variety of issues: -Troubleshooting escalated hardware and/or software technical problems in conjuction with Nintendo systems -Assisting consumers with setting up and/or using a wireless network with their Nintendo systems -Troubleshooting connection problems including walking consumers' through network security settings and router settings -Documenting and forwarding consumer comments -Collecting and researching technical problems associated with consumer issues to develop solutions and resources for the department -Answering consumer questions regarding online features of their Nintendo Wii and Ninendo DS gaming systems All candidates should submit a resume by email to jobs@parkerservices.com as soon as possible! We look forward to speaking with you! ]]>

<![CDATA[Kelley Imaging Systems is a Toshiba Dealership looking for a dependable, outgoing, personable person that has a desire to learn repair of business machines (Fax machines, printers and copiers) This is an entry position. Training is done in house and infield. You must have a working knowledge of computers and be able to learn and work with proprietary software. This is a field position so you must have a reliable form of transportation, valid driver’s license and vehicle insurance. There is a mileage reimbursement program. We offer full time employees full benefits and a 401K program. You must provide your own tools. ]]>

<![CDATA[Experienced Technical Support Person wanted for a Customer Service Team in a growing Olympia Software Firm We are an established Security Software firm that provides encryption software to large and small enterprises worldwide. We have an opening for a Customer Service Technical Support Representative in our Olympia office. We’re looking for a self-motivated, people oriented, technically capable, technical support representative who will impress customers with their outstanding technical support skills, win them over with their customer service oriented attitude, and represent our company with distinction to customers and prospects alike. Required Skills Familiarity with professional customer service technical support procedures and practices Strong organizational skills Ability to work multiple problem tickets concurrently Ability to support customers 24 x 7 on a rotating schedule Strong telephone presence and skills Strong technical aptitude Demonstrated propensity for documenting interactions with customers Desired Skills Experience with customer technical support in a software company Experience with Salesforce.com Experience with SSH, SSL, certificate management, and other data protection protocols Familiarity with tokenization, key management technologies, and encryption technologies like PGP, AES, 3DES, etc. Familiarity with IBM Power Systems (including AS/400, iSeries, and System i), and System z Familiarity with XML, and data transmission protocols Experience with Linux/Unix systems Preference given to multilingual (especially Spanish speaking) candidates We offer competitive salary, an employee benefits package including employee health care and a 401K plan, a relaxed comfortable work environment, and a convenient downtown Olympia location. Please respond with a cover letter and a resume detailing work experience over (at least) the last ten years. Salary DOQ ]]>

<![CDATA[This is an entry level/Jr. Help Desk position. The ideal candidate will have less than 2 years of experience. Candidates with Technical School experience and or education in computer related skills will be highly considered. Overqualified candidates will not be considered. Job duties: Accountable to provide extensive first level technical assistance/phone or email support to all internal employees and venders. - Resolve various workstation issues, document and assess problem before redirecting to second level support as appropriate to ensure timely resolution. - Set-up Remote access software on employee home workstations and laptops - Resolve workstation, network, and user account problems. Technical Experience: 1. Solid Customer Service 2. Proficient in Windows XP 3. Excellent typing skills 4. Remedy Ticketing System ]]>

<![CDATA[ Telecommunications Equipment Account Executive We have an outstanding opportunity for sales driven, professional and highly motivated candidates with excellent people and sales skills. Responsibilities: • Work with existing customer base to uncover and close opportunities within their phone system and data/network equipment • Provide solutions and applications to existing customer base • Work with the Account Management team to create technical roadmaps for existing customer base Requirements: • Must have experience selling Telecommunications equipment. Experience and training on Avaya, Cisco, Nortel, Toshiba, and/or Siemens a plus. • Excellent written and verbal communication skills • Strong work ethic • Ability to communicate effectively • Technical aptitude is a plus Benefits: • Competitive salary • Medical, Dental & Vision plans • 401(k) Program • Ongoing training opportunities • Life Insurance • Paid vacation, personal days and holidays Candidates are required to report to our Fife, Washington office daily. If you are looking to join a tremendous team, please submit your resume with salary requirements to Sally Jordan at careers @continuant.com. About Continuant: Continuant is an award-winning, nationwide, telecom maintenance provider. Continuant works to maximize our client's uptime with cost-efficient, state-of-the-art services. Our services are provided by a comprehensive network of highly qualified technicians and engineers located throughout the country. Our Maximum Uptime model assures business-critical voice systems continuity using the latest technology and techniques. These innovations incorporate elements of a proactive 24/7 monitoring system, live Tier III Engineer support, and intelligent dispatch armed with rapid troubleshooting protocols. The Continuant team works closely with our clients technical staff, helping them stay effective in their daily duties, and augmenting their expertise whenever and wherever necessary. Continuant is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability. Background checks and drug screening may be required for employment. ]]>

<![CDATA[ <img src="http://www.surlatable.com/images/en_US/global/globalnav/logo01.gif"> TITLE: Desktop Services Technician CLASSIFICATION: Full-time, Non-exempt REPORTS TO: Sr. Desktop Services Technician, IT COMPANY OVERVIEW: Sur La Table is the Mecca for those who love to cook and entertain. Ours is a three-decade legacy of culinary innovation, authenticity and discovery. We differentiate ourselves by our expertise - we're the Trusted Authority and it shows in our product selection and customer experience. We create value for our shareholders while investing in our employees and the communities were we live and work. Like a lively dinner party, we strive to create a unique experience by inviting just the right people. People with a passion for what they do and how they do it. That's where you come in. The missing ingredient. The person to complete our team and make our recipe for success more than just a metaphor. POSITION OVERVIEW: The Desktop Services Technician acts as the systems troubleshooting agent for Sur La Table internal customers, both in store and the corporate office. RESPONSIBILITIES: (including, but not limited to) <ul> <li>Perform minor hardware and software fixes, maintain and track repairs, track warranty information and maintain PC based inventory</li> <li>Maintain and monitor hardware and software supplies</li> <li>Answer phones</li> <li>Open “trouble tickets”, escalate/communicate to technicians as appropriate</li> <li>Provide customer service to end users both locally and remotely</li> <li>Troubleshoot, and resolve issues timely</li> <li>Install technology and hardware for new stores</li> <li>Retrofit existing store technology and hardware</li> </ul> REQUIREMENTS: (including, but not limited to) <ul> <li>High School diploma or equivalent </li> <li>Familiarity with POS systems, kiosk systems, PC’s. laptops, Microsoft environment</li> <li>Mac experience a plus</li> <li>Willingness and ability to travel</li> <li>Strong discretion, independent judgment, and decision-making skills</li> <li>Ability to work independently</li> <li>Ability to handle many tasks and communicate status in a timely manner</li> <li>Ability to work in a stressful, event driven environment</li> <li>Ability to lift up to 50lbs</li> </ul> Click <a href="http://tbe.taleo.net/NA1/ats/careers/jobSearch.jsp?org=SLT&cws=1" target="_blank" rel="nofollow">here</a> to apply online! Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, sexual orientation, genetic information, veteran status, or marital status.]]>

<![CDATA[SOLUTIONS CONSULTANT DatStat is the premier provider of advanced research management solutions and research services. You will be joining a team of professionals where you will have the opportunity to make a direct contribution to the quality of our products, services, and the success of our customers. DatStat is headquartered in Seattle and was founded in 1997. For more information, go to www.datstat.com. Description We are seeking successful candidates with excellent communication skills, technical proficiency, superior ability to multi-task and attend to detail, an industrious self-starting attitude, an outgoing personality, over the top organizational skills, and motivation and eagerness to demo and sell DatStat solutions to customers while managing those solutions through implementation. The Solutions Consultant will provide functional and business expertise to support pre-sales activities, manage the implementation of customer solutions, and engage in the feedback loop to insure that DatStat’s software products address market demands. This strategic position has three key areas of responsibility: pre-sales, project management, and product. Responsibilities Pre-Sales: • Assist in developing and growing sales to existing customer base and prospective clients. • Answer RFPs/RFIs, conduct demos and presentations, prepare use cases, and lead pilots and evaluations of DatStat’s products in conjunction with prospective and existing customers. • Engage in the development, configuration, and testing of DatStat products and supporting components for customer delivery as well as demonstration purposes. • Help sales team and DatStat achieve its revenue and financial targets. Project Management: • Take primary responsibility during all phases of solution implementation including defining project specifications, scheduling deliverables, organizing and managing internal and external resources, executing, and controlling and communicating expectations directly with customer. • Conduct needs assessment, analyze research and business processes related to gathering functional requirements, and prepare a variety of specification and scope documents, proposals, follow-up communications, and other documentation. • Work with a professional services team to deliver high quality deliverables to our customer community. • Manage multiple projects in various stages all at once, from simple to highly complex in nature. Requires multi-tasking and attention to detail. • Function as interface/liaison across the company to facilitate coordinated strategies. • Act as primary point of contact for customer and partner organizations. Be an advocate for customer and partner organizations during development and implementation process to ensure expectations are exceeded. • Ensure all project requirements and/or objectives are properly documented. Continuously identify, implement and document process changes and improvements to enhance performance across projects. • Develop and foster strong customer relationships by meeting and exceeding customer expectations. • Deliver optimal customer service through professionalism and product knowledge. • Participate in customer meetings and/or facilitated strategy sessions. Product: • Become a domain expert in DatStat’s solutions. Promote DatStat’s solutions to customers. • Provide input and guidance of business requirements coming from prospects and customers through written and verbal communication, in part contributing to decisions about future enhancements and the product roadmap for DatStat. • Assist with the creation of Customer Success Stories, Case Studies, and Newsletters. • Provide support for marketing efforts as well as support/quality assurance efforts as needed. • Remain well versed and educated on DatStat’s products and solutions. Requirements Education, Knowledge & Experience: • Bachelor’s degree in technology, business, marketing, healthcare or other relevant field. • 3+ years of related experience. • Technically astute. • Experience with web-based and enterprise software. • Experience managing multiple projects at a time, multi-tasking, and interfacing with customers. • Proven track record of successful relationship building and collaborative business partnering with prospects, customers, internal staff, and external vendors. • Experience working with market research companies, healthcare institutions, and/or academic or government researchers a plus. Personal Attributes • Excellent written and verbal communication skills. • Engaging and confident presentation style. • Ability to translate technology into layman’s terms and vice versa. • Strong problem solving skills, flexible mindset, and the ability to adapt quickly in fast paced environments. • Ability to work autonomously in a fast paced multi-task environment. • Ability to work efficiently individually as well as be a key component in a team environment. • Strong organizational skills, detail-oriented, and conscientious. • Solutions based approach to communicating with prospects, customers, internal staff, and external vendors. • Ambition and career drive. • Extraordinary commitment to highly satisfied customers. A competitive salary, an attractive bonus scheme, a generous benefits package, and excellent career development opportunities await you. ]]>

<![CDATA[<img src="http://www.nwcenter.org/images/nwclogopeoplecolorweb.png"> At Northwest Center, we seek out individuals who have the drive and passion to solidify our organization as a leader in our field. If you want to be part of a growing organization and play a significant role in empowering and enriching the lives of others, then this job is for you! We are currently looking for a Network & Helpdesk Support Technician to support the Northwest Center organization. This position is responsible for troubleshooting and maintaining all Microsoft OS’s from DOS through Windows 7 and Windows Server Products and help supporting/maintaining the Helpdesk environment. The Network and Helpdesk Support Technician assists in maintaining general network and associated services; supporting and keeping up to date on all company applications. This position must be flexible and adapt work schedule to meet varying customer demands. Responsibilities of this position include, but are not limited to: <ul><li>Monitor Helpdesk and keep the Helpdesk Software current and correct</li> <li>Manage Day to Day Active Directory tasking (User Account management, Networked Printers, Shares etc)</li> <li>Assist with Server updates, maintenance and troubleshooting as required</li> <li>Update and manage company Workstations </li> <li>Responsible for day to day management of the network backup and restore tasks</li> <li>Maintain the company workstations by configuring hardware components (motherboards, hard drives, CD-ROM’s, network interface cards, modems, SCSI adapters, video cards, network cabling, and peripherals) and assist in maintaining the Company infrastructure</li> <li>Install and configure software such as: Windows Operating Systems, MS Office, network protocols, Security Software, backup software, browsers, and e-mail clients </li><li>(Outlook, Outlook Express) and third party applications <li>Utilize the internet to research technical information (drivers, technical support, product updates)</li> <li>Strong Documentation of fixes/install etc and attention to detail as changes occur</li> <li>Regular and reliable attendance is required with on-call availability during off hours</li> <li>Provide high quality customer service</li> <li>Communicate clearly in writing and orally</li> <li>Other duties as assigned</li></ul> Qualifications: <ul><li>A+ or N+ certification, required</li> <li>MCSE/MCSA preferred</li> <li>At least two (2) years experience in networking (WAN) environments</li> <li>Two (2) years of hardware/software experience; at least one (1) of these years in a desktop support environment</li> <li>Explicit knowledge of PC/Server hardware configurations, motherboards and all peripherals</li> <li>Experience in Web design, Exchange Server, SQL Server and telephony is a plus</li> <li>Experience in customer service/satisfaction; flexibility to work with and train people with varying degrees of technical knowledge</li> <li>Working knowledge of Backup and restore procedures and Desktop Imaging software</li></ul> Apply: For employment consideration, visit our website at <a href="http://www.nwcenter.org/Taleo/jobs.htm" rel="nofollow">http://www.nwcenter.org/Taleo/jobs.htm</a> and search "Network & Helpdesk Support Technician" We offer our full-time employees a generous benefits package that includes employer paid medical/dental/vision, employer paid paid life insurance, 401(k) match with employer matching contributions, flexible spending account, over 2 weeks of paid time off, paid holidays and a casual work environment. Northwest Center is an Equal Opportunity Employer committed to workforce diversity. ]]>

<![CDATA[Amazon.com’s Darwin team is looking for exceptional software engineers to develop algorithms and build systems to automatically solve a variety of Information Retrieval and Data Mining problems related to the Amazon Product Catalog – one of the company’s biggest assets. Our principal challenge is to improve the shopping experience by detecting duplicate products for sale in the catalog and merging them. Merchants on Amazon.com provide information about the products they want to sell. Amazon attempts to match these product data submissions to items in its catalog so that it can display offers for the same product on a single page. Poorly structured or incomplete data makes this problem very challenging and often results in duplicate products getting created in the catalog. These duplicate products are shown in search results and end up confusing customers, leading to a bad customer experience. The Darwin team detects these duplicate products in the Amazon.com catalog using an innovative mix of Information Retrieval, Data Mining and Text Analysis algorithms and human intelligence harnessed via the Amazon Mechanical Turk. We then automatically merge products detected as duplicates together, improving customer experience and the quality of the catalog. We are also responsible for a variety of other Catalog-related projects such as placing Product Advertisements on pages, automatically extracting important product features from the product description with a view to improving the discovery (search and browse) experience on the website and detecting egregious cases of poor quality data provided by sellers. We are a highly-motivated, co-operative and fun loving team who thrive on solving challenging problems with innovation. As part of this team you will be analyzing data, developing new algorithms, building large-scale distributed software systems in Java using open source technologies such as Hadoop, Lucene and JBoss and other Amazon.com proprietary technologies. Qualifications: The ideal candidate will have the following qualifications:     * Advanced degree in Computer Science, Math or related field with 5+ years of experience.     * Past experience in at least one of the following areas – Information Retrieval, Data Mining, Text Analysis or Machine Learning.     * Desire to analyze data while developing solutions to problems.     * Experience with building high-performance, highly-available and scalable distributed systems.     * Strong design and coding skills in Java/C++ on Unix Platforms.     * Familiar with Perl and have a good understanding of SQL.     * Be highly innovative, flexible and self-directed.     * Excellent written and verbal communication skills. If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=941916-1812-9195" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=941916-1812-9195</a> ]]>

<![CDATA[Come and Experience the Latest in Mobile Innovation Real Networks invites you to spend a few hours with us and our products under development. You will be given the opportunity to tell us exactly what you think, and you will be rewarded for your feedback. Real Networks usability research focuses on how people interact with multimedia products. The information we gather is translated directly into design improvements, so your input really makes a difference. We are specifically seeking people between the ages of 18 and 64 who use their mobile devices for entertainment and more than just texting and making phone calls. Those scheduled and who attend a usability session in Seattle, WA will receive a $50.00 cashable gift check. To apply to participate in a usability study, send an email to uxresearch@real.com Your email must contain “UX Research Participant Application – Dept C” in the subject header, and the following information in the message body: Your Name Age Occupation Email Phone Number Mobile Device Make and Model Individuals will then be contacted for a phone-screener interview and scheduling. Please direct any questions or comments to uxresearch@real.com, and please include “Re: RN Usability” in the subject header. We regret that minors, mobile domain-experts, and employees of mobile device manufacturers cannot be considered for participation.]]>

<![CDATA[Join one of the World’s Most Admired Companies! Robert Half Technology is looking for an entry-level Technical Recruiter to join our team. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills – and you enjoy a fast-paced team-driven environment – we invite you to apply to join our winning team! Top 5 Reasons to Work with Robert Half Technology: 1. Exceptional earning potential. We offer a competitive compensation package comprised of a base salary and performance-based bonuses, coupled with a benefits package including medical, dental, vision, life insurance and 401(k) opportunity. 2. Tremendous upward growth. With more than 100 locations worldwide, we provide excellent career advancement potential both locally and beyond. 3. Access to the industry’s most progressive training, tools and technology to optimize your success. 4. The stability and resources of an S&P 500 firm with a proven 60-year history of success. 5. Robert Half Technology has an established reputation for excellence – 9 out of 10 of our clients and consultants would refer to us to a colleague! As a Technical Recruiter your responsibilities will include: • Recruiting, interviewing and placing IT professionals in contract and contract-to-hire positions with our clients • Providing the highest quality customer service to both clients and candidates • Providing consistent communication and career guidance to candidates • Participating in industry trade associations to increase our presence within the local IT community • Strategizing with teammates to accomplish weekly business growth goals Your qualifications should include: • Self-confidence, perseverance, excellent communication skills and a high sense of urgency • Bachelor’s/Associate’s Degree preferred • A strong desire to succeed If you have a background in technology and are looking for an exciting new career with exceptional earning potential, contact us today! For more information and to request immediate confidential consideration, please e-mail your resume to: ester.frey@rhi.com ]]>

<![CDATA[JOB INFORMATION: We have a number of Dealerships in EASTERN Washington looking for qualified IMPORT, FORD or GM TECHNICIANS. All offer good benefits plan including a retirement plan, good work environment and good management. If you are looking for LOWER HOUSING COSTS, GOOD HUNTING & FISHING or looking move to the country away from the traffic, this could be for you. REQUIREMENTS: • MUST HAVE DEALERSHIP EXPERIENCE • Driver's license with no DUI. • Be able to pass a drug test. • Have a minimum of 5 years experience • Have own tools. • Good work history. RESPONSIBILITIES: • Diagnosis and repair experience in FORD or GM brands. • General line experience or DIESEL EXPERIENCE. • Ability to do general line work, 30-60-90 services. Apply online at: www.carpeople.co Or contact: Dave DeMontigny at: Dave@carpeople.com Phone: (800) 729-7572 CAR PEOPLE INFO: • There is NO COST to you for placement. (Employer pays any fees) • Everything is CONFIDENTIAL. (If currently employed, no risk) • We have been helping qualified people in the automotive business for 24 years. • Our goal is to make a GOOD FIT between employer and applicant. ]]>

<![CDATA[We are First Choice Coffee Service. We distribute major brands of coffee like Peets, Starbucks and Tully's coffees. Our customers are offices throughout the Puget Sound Region. Our drivers, and service tech's must be the best at what they do. You must be hard working, dependable, and knowledgeable of the Puget Sound Region. You must be honest and outgoing with a great personality. You must be a team player. You must enjoy meeting new people and building rapport with our customers. Experience is a plus, but we can teach you how to repair coffee machines. You should have a technical background "BUT THIS IS NOT A COMPUTER TECHNICAL JOB". You must be able to diagnose why a coffee machine doesn't work, replace a circuit board, replace a dump valve, inlet valve, etc. You must be comfortable with taking machines apart and putting them back together again. This job should be viewed as a career for you with growth opportunities. This branch is growing and we need people that will work hard to get us to the next level. We are growing rapidly and need an experienced service technician familiar with coffee machines or someone technically capable. We will offer you a great salary, 401K Medical, vacation. If you feel like you are the right person with the determination, hard work ethic, and maturity, then please fax or email your resume to: 206-444-5535 or j.virden@firstchoiceservices.com Thank you!!]]>

<![CDATA[<img src="http://www.lawdawgs.com/images/cgBanner.jpg"> SQL/DATA ANALYSTS LAW DAWGS has multiple temporary SQL/DATA ANALYST positions currently open in Seattle. These positions are with a well-established, stable company in Seattle. This company is a premier national company and a leader in its field working with large law firms and Fortune 500 companies. DATA ANALYST (TEMPORARY) - This temporary will be comprised of the following three (3) teams. This position is a temporary position with an ongoing duration expected to start upon hire/immediately. SQL experience is required for this position. Please be sure your resume reflects your SQL experience. (1) Data Intake Team: (Possible 2-3 Open Positions) This team is responsible for the intake of all the information received, including the significant data clean-up that is required for the files received (some Worley data) Knowledge Requirements: This team would assist the Report Creation Team (below). Additional members for this team should, at a minimum, have 3 years of experience with SQL (preferably MS SQL), with specific experience handling the cleanup and loading of external data files into a predefined data structure. (2) Report Creation Team: (Possible 2 Open Positions) This team is responsible for the design and implementation of requested reports, including setup of the initial criteria for each report as well as ongoing report preparation. Team will also assist in the creation of new reporting functionality on the management website and will assist systems in the building and testing of the site. In addition, this team will prepare checks of data integrity to ensure our reporting isn't thrown off by unexpected data. Knowledge Requirements: Strong SQL background, including the ability to write complex queries (joins, case statements, nested queries and derived & temp tables). The ability to generate reports by combining SQL results in Excel. Business experience preferred (Level 2 or higher in Data Analyst Job Description) (3) Report Confirmation Team: (1 Open Position) This team is responsible for reviewing prepared reports for accuracy based on the data provided. The team will also assure the validity of any assumptions made during the design / preparation of each report. Knowledge Requirements: Strong SQL background. In addition to strong data analysis skills, it is important that potential team members are well versed in testing the results of reports prepared by others. Level 1 in Data Analyst job description should be sufficient, if the candidate can demonstrate experience in evaluating / assessing the validity of report results FOR IMMEDIATE CONSIDERATION, APPLY NOW! For the most expedient consideration please send your resume to Will Chargualaf at SearchTeam@QPQlegal.com. Please reference DATA ANALYST in all caps in the subject line of your email. Your inquiries are always held in the strictest confidence. If this position is not for you, feel free to forward it on to a friend! If this position is not for you, feel free to forward it on to a friend! Visit www.lawdawgs.com to learn about the additional opportunities we have to offer. ABOUT LAW DAWGS / QUID PRO QUO <img src="http://www.lawdawgs.com/images/logoSite_lawdawgs_noBorder.jpg"> LAW DAWGS and QUID PRO QUO are leading specialized full-service legal and corporate recruitment and placement companies providing a complete range of attorney, paralegal and support staff recruitment solutions to the legal, corporate and government communities. Our placement and recruitment specialists have been providing professional, personalized service to our clients and our candidates for almost two decades. Positions secured include: Contract Attorneys, Associate/Lateral Attorneys, Partners/Of-Counsel, In-House Corporate Attorneys, Litigation/Trial Preparation Teams, Record Digesters and Contract Administrators, Legal Assistants, Paralegals, Legal Secretaries, Executive Assistants, Administrative Assistants, File Clerks, Word Processors, Receptionists and all support staff. Our Recruitment Specialists are attorneys, executives, legal and corporate professionals, and we have earned one of the most respected reputations in the industry for attracting top local and national clients and the best in professional talent. LAW DAWGS and QUID PRO QUO seek candidates and fill positions at all levels of the law firm or corporation. Specific positions may be on an Interim, Project, Temporary-to-Hire, or Direct Hire basis. ]]>

<![CDATA[The Catalog, Search Experience and Browse Operations team is looking for a Senior Support Engineer who can come in and help, learn, grow and lead. We support dozens of applications critical to the functioning of the website. We are the team that keeps things running. CSEB encompasses the core services for Catalog,Search, Browse, and Item Management. These core services provide functions to hundreds of services within and external to Amazon and are critical for the functioning of the business. Our Senior Support Engineer is expected to work well on a team and take a lead role in all new projects and initiatives. We are looking for someone with strong verbal and written communication skills and strong engineering skills, along with a clear mind and willingness to tackle technical and business questions. Successful candidates must also be innovative, creative, flexible, and self-directed. The ability to function independently at a high level in a fast paced environment along with a team of talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you. Qualifications:     * BS, MS or PHD or equivalent experience in CS or related studies.     * Ability to own and drive tasks, projects and solutions     * Expert knowledge of Linux.     * Ability to solve complex problems.     * Excellent customer service and communication skills.     * Experience in a 24/7 production environment.           o Basic understanding of core internet technologies – DNS, Load balancing, mail transport, HTTP,TCP/IP.           o Advanced Functional Scripting knowledge in one or more languages           o Distributed system performance analysis.           o Monitoring systems development. Skills Desired:     * Scaling analysis and capacity planning.     * Knowledge of XML, Java, C++, Python, Perl.     * Experience with complex web services.     * Experience with SQL and Oracle Databases. If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=941097-1812-8095" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=941097-1812-8095</a>]]>

<![CDATA[Software Dev Engineer, Product Ads Merchant Experience   $24 billion dollars will be spent on advertising this year, and Product Ads is grabbing a piece of the pie. We are looking for exceptional software engineers to build our next generation, cost-per-click, ad management platform. Come help us build well-engineered software and tools that deliver high value with minimal friction and overhead for advertisers.   As a seasoned veteran of Java and database-driven applications, you will design and build best-in-class reporting and ad targeting tools, as well as a data store of advertisements that will be highly optimized for quick access and constant manipulation by advertisers. This platform must scale transparently from small advertisers with a single ad up to large sellers with millions of ads without any loss of performance or usability. You will work closely with other software engineers, QA and Support groups as well as with our business team to develop high quality products that solve important business and technology problems.  You will have the satisfaction of seeing your work on the Amazon.com website, where it will be viewed by millions of customers and will drive quantifiable (and significant!) increases to Product Ads revenue.   Product Ads is a high-profile, strategic business unit, with support and interest from all parts of Amazon and top management. We are a highly motivated, cooperative and fun-loving team. We work closely with business stakeholders in an entrepreneurial environment. Come make history with Product Ads.   The ideal candidate will have the following qualifications: <ul><li>Advanced degree in Computer Science with 5+ years of industry experience.</li><li>Experience with large database driven applications and/or distributed computing.</li><li>Strong desire to build high-performance, highly-available and scalable distributed systems.</li><li>Strong design and coding skills in Java on Unix Platforms.</li><li>Strong SQL and data modeling skills.</li><li>Proficiency with HTTP Protocol, REST, XML, J2EE, JavaScript, and AJAX.</li><li>Highly innovative, flexible and self-directed.</li><li>Excellent written and verbal communication skills.</li></ul>   If you enjoy broadening your technical skills, building a new business, and working in an environment that thrives on creativity, experimentation, and product innovation, then this is the job for you! If interested, please apply online at <a href="http://track.tmpservice.com/ApplyClick.aspx?id=941095-1812-7895" rel="nofollow">http://track.tmpservice.com/ApplyClick.aspx?id=941095-1812-7895</a>]]>

<![CDATA[Manatron, Inc. is a leading provider of software solutions for local governments. We have over 40 years of innovative software and system development breakthroughs. We design, develop, market and support a family of leading edge web-based and client-server application software products that support back-office processes and provides broader business processes via eGovernment and Internet features. We are a Microsoft Gold Partner for Software Products. As a company, Manatron offers competitive salaries and an excellent benefit package. The Programmer Analyst, Sr. position designs and codes software modules, supports the Project Leader and Development Manager on projects, works with clients on advanced development support issues and provides development expertise and mentoring to project team. Major Responsibilities and Percent of Work Time: 1. Analyze, design, code and test program code for specific functionality including involvement in the development of requirements and functional specifications for an enterprise client-server Windows business application developed for property taxes utilizing SQL Server DBMS, New Era C++, and C#/ASP-30% 2. Manage advanced client support issues escalated to development including coding changes, improved documentation of procedures, database clean-up and scheduling tasks for future release-20% 3. Provide architecture and technical input to ensure continued improvement of productivity-20% 4. Ensure that code and other deliverables adhere to product and company standards including improvement alternatives to increase productivity and product quality-10% 5. In conjunction with Manager, designs, codes and tests technical components to ensure incorporation into product line modules-10% 6. Continued professional development-5% 7. Perform other duties as assigned-5% Requirements: 1. Bachelor degree in computer related field and a minimum of six years experience in software design and development or a combination thereof 2. Five years client/server development project experience minimum 3. Microsoft certification (MCSD) preferred 4. Project leadership experience 5. Object oriented design methodology 6. Programming in ASP.net, C#.net, VB6, Oracle/SQL Server, depending on product line 7. Excellent communication, organization and interpersonal skills 8. Business travel may be required as determined at the supervisor’s discretion 9. May require extended work schedules, tight deadlines and conflicting priorities 10. Must be able to work in a variety of social, cultural, legal, and political environments 11. Sitting, eye sight, using hands/fingers, talking, hearing, occasionally lifting up to 25# 12. Must maintain regular and acceptable attendance as determined by the supervisor’s discretion To apply: Submit your resume to www.manatron.com EOE/M/F/D/V]]>

<![CDATA[DatStat, Inc. is a leading global provider of research management software and solutions. Commercial, government, market research, healthcare, and academic customers worldwide rely on DatStat technology as a significant component for improving the way they conduct and manage their research. DatStat software helps organizations manage the process of conducting research, collecting and managing data, and proactively gaining feedback from their constituents to drive better outcomes. By incorporating DatStat research management solutions into their daily operations, organizations improve the quality of their research and automate processes that help achieve measurable results. This full-time Support Engineer will be responsible for providing expert technical and product support to customers using DatStat’s innovative product suite, allowing users to design, collect, and evaluate survey research data. Responsible for troubleshooting complex software/hardware/process issues quickly and effectively in a network environment. Successful candidates must respond promptly and professionally to customer issues received via telephone, email and internal escalations. Candidate clearly documents issues/resolutions and regularly suggests system and process improvements. The Product Support Engineer will research, resolve, and respond to variety of customer inquiries, consulting with the customer to provide the best solutions for complex problems or requests. Must be able to design and create SQL scripts and utilities for troubleshooting or resolving customer problems. Qualifications Requirements: • B.S. in Computer Science or equivalent • 3+ years software product support experience • 3 years experience supporting software running on Microsoft Windows platform • 3 years experience with supporting Microsoft SQL Server-based applications • Familiarity with SMTP and POP3 email protocols • Excellent oral and written communication skills • Experience supporting distributed client-server products • Experience/creativity in troubleshooting software/hardware/process problems • Excellent prioritization skills and technical judgment • Ability to work in a dynamic and collaborative team environment, demonstrating excellent teamwork skills • Ability to work independently and resolve customer issues without detailed supervision • Ability to guide/contribute to support process improvement Preferred: • Experience providing organized customer feedback to development organization • Experience developing workable customer support processes ]]>

<![CDATA[About the Position: The Technical Support Representative is one of the most critical positions to our company and the 24x7 Support Department. This position is responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of issues involving Dinerware's software products - all while providing a fabulous customer experience. This position will work with our direct customers and dealers, to fully diagnose and troubleshoot possible software/hardware issues. The Technical Support Representative will have frequent communication and collaboration with other departments within the company to ensure a successful customer experience. Assisting customers may involve high pressure and multi-tasking yet be highly rewarding as customer issues are resolved. This position can expect to: ?Respond to customers within established timelines, document all customer interaction, prioritize workload, and use technical knowledge to be successful. ?Act as primary customer contact for incoming and assigned customer cases. Provide telephone and email based technical support ?Meet contractual and internal goals for customer communication by responding to requests for assistance, consistently providing updates on the progress of each resolution, and providing high quality, creative, and timely solutions. ?Take part in on-going learning about our products and new releases so you?ll be well equipped to routinely update customers and provide technically accurate and complete solutions. ?Effectively utilize support tools to document problems and propagate solutions to both customers and co-workers. ?Seek to proactively identify opportunities for improvement in all processes, communication, and documentation. ?Act as backup for onsite support issues at our local customer sites. About You: You will need a minimum of two years experience troubleshooting software/hardware issues in a technical support role where you interfaced with and assisted customers. Ability to be on after hours on-call rotation (1 week on, 2 weeks off) Expert level customer service skills Experience with cabling and hardware technologies Windows administration and configuration experience Experience troubleshooting Client/Server applications in a LAN/WAN environment Good understanding of Microsoft SQL Server management tools used to optimize performance and schedule standard maintenance tasks Knowledge of SQL scripting Previous experience with remote access tools used to diagnose issues, system performance and upgrade applications Experience collecting payment and selling services Demonstrated ability to work in fast paced, high demand environment Ability to work onsite at local customer sites (reliable transportation) Experience in Restaurant and/or Point-of-Sale (POS) industry a plus Other critical skills: Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Tactful Communication Skills, Resolving Conflict, Analyzing Information , Multi-tasking About Dinerware: Founded in 2000, Seattle-based Dinerware provides restaurant point of sale software solutions to the hospitality industry. Dinerware can be found in upscale restaurants, cafes, nightclubs, bar and grills, fast casual restaurants, counter service establishments, quick serve restaurants, hotels, casinos, golf courses and wineries. ]]>

<![CDATA[In order to be considered for this job. Resume submission instruction must be followed. To Apply: Please reply to this posting with your resume. In the subject line please list: a. the city you currently live in b. desired hourly wage c. and years experience in IT. Job Duties: Provide onsite computer troubleshooting Communicate with team members Communicate with clients Candidate will spend most of their time in the field traveling between Everett to Seattle and surrounding area. Requirements MCP Certification is desired MAC and Linux experience a plus. Must have 2 years supporting end users in an network environment. Should be familiar with the following software: Windows XP Windows 7 Microsoft Exchange Server Microsoft Server 2003. 2008 Microsoft Outlook 2003/2007 Mac OS X (and previous versions) About us: We are a leading provider of technology consulting for small and medium size businesses with multiple teams providing onsite support and IT management to the Puget Sound areas. We are a growing company with many opportunities for career advancement. Compensation: Competitive Pay, Health Insurance, Career advancement, and Paid Certification Exams ]]>

<![CDATA[Entry level Technical Support position in North Seattle, WA. Digital equipment manufacturing company hiring a full time technical support representative to help support our customers and maintain equipment. Not a Network/IT position Dedicated, long term employee wanted Fluent working knowledge of Windows XP, Vista and Win7- Mac OSX a plus Strong troubleshooting skills Graphic design software experience a plus Strong skills in documentation, communication, both oral and written Strong customer service focus/orientation with detail to customer satisfaction Communicate technical concepts clearly to customer’s level of understanding Ability to manage time effectively and prioritize issues Very good organizational and multitasking skills Ability to type 30 to 40 words per minute Able to lift boxes that weigh up to 70 lbs Spanish/Multilingual a plus Willing to travel Please send resume ]]>

<![CDATA[TO APPLY FOR THIS POSITION, PLEASE VISIT OUR WEBSITE AT <a href="http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD" rel="nofollow">http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD</a> Organization WatchGuard builds affordable, all-in-one network and content security solutions to provide defense in depth for corporate content, networks and the businesses they power. WatchGuard's award-winning extensible threat management (XTM) network security solutions combine firewall, VPN and security services to protect networks from spam, viruses, malware and intrusions. The new Extensible Content Security (XCS) appliances offer content security across e-mail and web combined with data loss prevention for complete content protection. WatchGuard extensible solutions scale to offer right-sized security for small businesses up to enterprises with 10,000+ employees. Since our founding in 1996, more than 600,000 WatchGuard signature red security appliances have been deployed worldwide. Today more than 15,000 dedicated partners back our products in 120 countries. WatchGuard is headquartered in Seattle, Washington, with offices in North America, Latin America, Europe, and Asia Pacific. Position Overview A Technical Support Representative I will provide first level support to WatchGuard’s customers. TSRIs may be required to provide support for WatchGuard authorized resellers, distributors, internet service providers, end-users, prospects, and internal employees. Customers within each of these customer groups may have dramatically different levels of technical expertise. The TSRI must be able to adjust their level of technical communication to that which is most effective for that particular customer. The TSRI must also be capable of effectively and professionally communicating with customers via telephone, email, and web. Duties and Responsibilities <ul><li>TSRIs are responsible for providing superior customer service and communication to all customers <li>Receive inbound support phone calls, validate entitlement for support and create and process the incident as appropriate for the customer level <li>Troubleshoot complicated hardware and software issues <li>Perform network analysis and troubleshooting in a live production environment <li>Validate customer reported issues and resolve in a professional manner <li>Provide appropriate solution or workaround based on analysis of customer reported issue <li>On more complex issues that require in-depth research, TSRIs are responsible for coordinating testing with Support Engineering, or as workload permits, conducting such testing on their own <li>Follow established department protocols for escalation of issues that, for technical or customer management reasons, cannot be resolved within the confines of standard Support guidelines or resources <li> “Embrace the Unknown” - Be able to research and self-learn new concepts and ideas and then impart knowledge with the rest of the Technical Support staff <li>Work as needed to fulfill caseload requirements which may include up to 24x7x365 on call duties</ul></li> Experience Requirements <ul><li>Strong understanding of TCP/IP networking, Windows platforms and PC hardware architecture along with a basic understanding of Windows servers <li>Working knowledge of well known ports and protocols and the OSI model <li>Strong understanding of WAN protocols such as PPP (including PPPoE), DHCP and working knowledge of routing protocols to include static, RIP, RIPv2, OSPF and BGP <li>Familiarity with VPN protocols such as the IPSec suite, Microsoft's PPTP and SSL <li>Familiarity with network security concepts to include firewalling, anti-virus, anti-spam, IDS/IPS, and URL blocklisting <li>Introduction to familiarity with Unix/Linux platforms</ul></li> Qualifications <ul><li>Previous technical support/customer service experience <li>Excellent written, verbal and organizational skills <li>Excellent decision making and problem solving capability as well as efficient at multi-tasking ir>n a fast paced, constantly evolving environment <li>Must have a passion for the security/networking industry and related technologies <li>WatchGuard certification a plus</ul></li> Educational Requirements <ul><li>High School Diploma or equivalent required <li>Bachelor/technical degree or equivalent professional certifications preferred though actual working experience may be used</ul></li> Why Work for WatchGuard? WatchGuard is on Seattle Business magazine’s list of Washington’s 100 Best Companies to Work For. Based in Seattle, Washington, with offices worldwide; including Canadian HQ in central Mississauga, Ontario; Tustin, CA; Beijing China; Singapore and The Netherlands, our career advancement opportunities, innovation leadership and entrepreneurial culture make WatchGuard a dynamic, rewarding and fun place to work. WatchGuard employees consist only of those with the desire to grow, learn, express new ideas, and the motivation to succeed as part of a winning team. In return, WatchGuard offers competitive salaries, a stock option plan, excellent benefits, flexible working conditions, and outstanding opportunities for professional growth. TO APPLY FOR THIS POSITION, PLEASE VISIT OUR WEBSITE AT <a href="http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD" rel="nofollow">http://tbe.taleo.net/NA11/ats/careers/jobSearch.jsp?cws=1&org=WATCHGUARD</a> <center>As an Equal Opportunity Employer, we are committed to a diverse workforce.</center> ]]>

<![CDATA[REGIONAL DEPLOYMENT INSTALLER II (temporary) To express interest in this position please go to our website at: <a href="http://www.toltservicegroup.com/company.html" rel="nofollow">http://www.toltservicegroup.com/company.html</a> Qualifications: The following are preferred or desired unless specifically stated: * High school diploma or equivalent required; A+ certification, AS degree, or equivalent experience required * Minimum 2 years retail store level experience desired; * One (1) year IT hardware installation experience in retail environment required * Well developed communication and professional level interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively in English using all standard business methods of communicating * Advanced written communication skills required to provide accurate notation, billing, and parts order information * Must have a demonstrated ability to work in adverse repair/installation environments * Must possess ability to work independently as needed and be a strong team player * Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check * Minimum 12 months demonstrated safe and positive work record required This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following Responsibilities outline many of the services provided by the company Key Responsibilities will include: * Install IT hardware as part of deployment projects * Installation of any IT related device found within retail environment * Setup and configuration of installed hardware * Complete troubleshooting of out of box failures * Maintain accurate record of installation including, but not limited to, quantities, serial numbers and asset numbers of installed hardware * Participation in staging and integration of IT hardware * Participation in final disposition of items removed during project * Maintain constant adherence to Inventory Control practices and standards Additional Responsibilities may include, but are not limited to: * Complete ad hoc IT hardware installation tasks as needed * Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments as needed * Support low voltage cabling projects as needed * Support within installation or cabling projects may require extensive travel * Shifts will vary, to include overnight installation projects * Use of personal vehicle is required for local work * May be assigned other duties as needed WA, Seattle RDI II (10-0129 to 10-0133) AN EQUAL OPPORTUNITY EMPLOYER ]]>

<![CDATA[Tableau is one of the fastest growing technology companies in the world, currently in its fifth year of exponential sales growth. Our award winning products make it easy for people to transform data into smart visual analytics using a drag & drop interface. Tableau was recently named ¡§Product of the Year¡¨ along with Google and the iPod. The company is on its way to becoming a large, market defining, publicly traded company and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VM Ware). Tableau¡¦s customer list is already a Who¡¦s Who from every major industry. Tableau offers exceptional professional and financial growth potential. Check out our products at: <a href="http://www.tableausoftware.com/products/tour" rel="nofollow">http://www.tableausoftware.com/products/tour</a>. **To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs Position Summary The Senior User Support Engineer will respond to prospect and customer requests concerning installation, configuration and use of all Tableau products. This Engineer will leverage their technical skills, industry experience and creative problem solving abilities to resolve customer support requests and fulfill training needs as well as interact directly with customers, prospects, other support staff, and the development team. Primary Responsibilities ƒy Lead technical investigation and assessment of reported defects and customer issues and be the liaison between development and customers ƒy Assist users with installation, configuration, and use of Tableau products ƒy Provide technical support for Tableau¡¦s products to customers and prospects through phone, email and web ƒy Deliver web-based training sessions for customers and prospects ƒy Follow through with customers until issue is resolved ƒy Document resolutions and submit to knowledge base ƒy Submit questions and answers to FAQ ƒy Other related duties as assigned Knowledge and Skill Requirements ƒy Ability to diagnose, troubleshoot and solve complex problems with varying degrees of difficulty ƒy Natural technical curiosity ƒy Ability to translate knowledge across diverse industries and situations ƒy Familiarity with databases, business intelligence systems and or data analysis tools ƒy Working knowledge of Windows security and firewalls ƒy Extensive knowledge and experience with Windows OS configuration ƒy Experience monitoring network traffic (primarily HTTP) using a tool such as Fiddler or WireShark ƒy Understanding of SQL, relational database technology, and the configuration of client drivers for mainstream relational databases such as Oracle and MySQL ƒy Experience configuring and deploying an Apache server is a plus ƒy Familiarity with a dynamic language such as Ruby, Python, or Perl is a plus ƒy Understanding of MDX and OLAP cubes is a plus ƒy Knowledge of Javascript is a plus ƒy Ability to support the use of software products to users of all industries ƒy Demonstrated use of case management systems (Salesforce.com preferred) ƒy Excellent written and oral communication skills Working Conditions ƒy Working conditions are normal for an office environment ƒy Ability to sit for moderate periods of time working on a computer ƒy Ability to wear telephone headset Qualifications ƒy Passionate customer focus ƒy BSCS or equivalent ƒy 3+ years end-user software support or help desk experience that includes working independently with limited daily guidance, or equivalent combination of education and experience ƒy Bachelors of Science preferred ƒy Working knowledge of Salesforce.com or equivalent case management system preferred ƒy Proficiency in Microsoft Windows, Word, Excel, Outlook ƒy Strong interpersonal and teamwork skills ƒy Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment ƒy Excellent customer service skills, considers the impact on the customer when making a decision ƒy Handle details accurately and in a timely manner ƒy Strong work ethic; self-directed and resourceful ƒy Effectively gives and receives feedback ƒy Uses good judgment and tact More About Tableau Located in the ¡§center of the universe¡¨ (Fremont), Tableau¡¦s culture is casual yet high energy. We are passionate about our product and loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau Software, Inc. is an equal opportunity employer. **To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs]]>